general terms and conditions of service and warranty
We do not need to remind you of the importance of service.
After all, we develop our products to a standard so that you
can enjoy them for many years, without any concerns. If,
nevertheless, there is a problem, we believe you are entitled
to a solution straight away. Hence our products come with
an exchange service, on top of the rights and claims you are
entitled to by law. By exchanging a product or part, we save you
time, effort and costs.
2-year full manufacturer’s warranty
1. Customers enjoy a 2-year full manufacturer’s warranty on all
Inventum products. Within this period, a faulty product or part
will always be exchanged for a new model, free of charge. In
order to claim under the 2-year full manufacturer’s warranty,
you can either return the product to the shop you bought it from
or contact the Inventum costumer service department via the
form at www.inventum.eu/service-aanvraag.
2. The 2-year warranty period starts from the date the product is
bought.
3. In order to claim under the warranty, you must produce a copy of
the original receipt.
4. The warranty applies only to normal domestic use of Inventum
products within the Netherlands.
Breakdowns or faults outside the warranty period
1. Breakdowns or faults in small or large domestic appliances
outside the warranty period, can be reported to the costumer
services department via the form at www.inventum.eu/service-
aanvraag or by calling the costumer services department.
2. The costumer services department may ask you to send the
product for inspection or repair. The costs of dispatch will be at
your expense.
3. The inspection to establish whether repair is possible involves a
charge. You need to grant your permission for this, in advance.
4. In the event of a large domestic appliance, Inventum, at your
request, can send out a service engineer. In that case, you will be
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