13
connectivity of cable electrodes or finger
electrodes.
recording in resting mode.
Unable to detect ECG signal. Please confirm
connectivity of cable electrodes.
Disconnection (lead-off) of cable electrodes or heart rate
detected is 0 when recording in ambulatory mode.
Less than 20% storage space left. A data
transfer is recommended to avoid data loss.
Less than 20% storage space left in the device.
Too much noise or signal is too weak. Unable
to analyze.
Please operate finger electrodes
according to the instruction manual, or relax,
stay still and recheck with cable electrodes.
Unable to analyze due to noise or weak signal when recording
in resting mode. Possible reasons include:
1.
Dry or oily skin. Use soap and water to remove oil or
use alcohol to clean the skin.
2.
Dirt on finger electrodes and electrode pads. Clean
the finger electrodes and replace electrode pads.
Follow the instructions under “9. Others” to clean.
3.
Cable electrodes improperly connected to the device.
4.
Muscle too tense. During recording, keep the arms
relaxed and place the side of the forearms on the
table.
5.
Intense exercise carried out during recording. Please
stay still and avoid intense exercise.
6.
Electromagnetic interference. Stay away from source
of interference.
Too much noise or signal is too weak. Unable
to analyze. Please operate cable electrodes
according to the instruction manual and
recheck.
Unable to analyze due to noise or weak signal when recording
in ambulatory mode. Possible reasons include:
1.
Dry or oily skin. Use soap and water to remove oil or
use alcohol to clean the skin.
2.
Dirt on electrode pads. Replace electrode pads.
3.
Cable electrodes improperly connected to the device.
4.
Electromagnetic interference. Stay away from source
of interference.
8.4 Technical issues
Please follow the below solutions for each technical issue.
Displayed message and solution
Cause
Error:
E1
Device error. Contact customer service.
Storage device error. Data cannot be saved.
Error:
E2
Device error. Contact customer service.
Persistent issue with detecting the recording tool, or constant
disconnection with finger or cable electrodes.
8.5
Reset
When there is a malfunction and the above solutions do not work, press the power button for 10
seconds to reset. The LED light will first disappear, then turn on again. If the problem persists after
resetting, please contact customer service. Do not disassemble the device on your own. The warranty is
void if the device has been disassembled.
8
Others
9.1 Cable electrodes:
Cable electrodes must be used with electrode pads, which are purchased separately. It is advised to
purchase electrode pads that meet the following specifications:
1)
The snap (male) must be able to fit with a 4.0 mm (diameter) female snap connector.
2)
Electrode pads should not exceed 50 mm (diameter).
3)
Electrode pads must have a medical device certification.
4)
Electrode pads are for single use only. Use a new set of pads for each recording.
