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Inventec 2509, User Manual

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Inventec 2509 User Manual Download Page 78

 

Confidential Information. All Rights reserved by Inventec Multimedia & Telecom Corp. 

4-1      Troubleshooting 
 
If your IP Phone is not working properly, before you send it back 
to your dealer or our company, please check this 
troubleshooting checklist first. Your problem could be very easy 
and you can try to solve it by yourself! 
 
Scenario / 
Problem 

Solution 

Nothing is 
displayed on LCD 
screen 

Please check the status of A/C adapter, 
is it securely connected to the electric 
outlet on the wall? 

  Is the power cord of A/C adapter still 

connected to IP Phone? 

  If you use Power-over-Ethernet, please 

check the status of your POE hub / 
switch, and Ethernet cable. 

Check contrast setting, and try a darker 

setting. 

Press ‘SPEAKER’ button on the phone, 

or lift handset. If you can hear dialing 
tone, please return this IP phone to your 
dealer. 

Contact your dealer if above solution 

don’t work. 

I see malformed / 
strange text 
displayed on the 
LCD screen of IP 
Phone 

If you see strange text / graphic 
displayed on LCD screen, please 
disconnect the power cord and 
Ethernet cable, and reconnect after 10 
seconds. 
If you just tried to upgrade firmware 
and this happens, contact your dealer. 

Summary of Contents for 2509

Page 1: ...Confidential Information All Rights reserved by Inventec Multimedia Telecom Corp ...

Page 2: ... PPPoE Client 2 2 Network Setup Web Configuration 2 3 SIP Server Information Setup 2 4 SIP Server Information Setup Web Configuration 2 5 Accepting and Making Phone Calls 2 6 Calling History 2 7 Call Rejection DND 2 8 Using Speakerphone and Headset Chapter III Advanced Functions and Configurations 3 1 Speed Dial Advanced Phone Configuration 3 2 Phone Book Management 3 3 Browse System Information 3...

Page 3: ... Inventec Multimedia Telecom Corp 3 9 Factory Reset Chapter IV Appendix 4 1 Troubleshooting 4 2 Specification 4 3 Firmware Update 4 4 Recover from Unsuccessful Firmware Update 4 5 Change the Administration Password for Web Config 4 6 FCC Statements ...

Page 4: ...nk you for purchasing this IP Phone Before you continue here is a list of all contents in your IP Phone package Please contact your dealer if any of them is not in your IP Phone package IP Phone Main Body 1 pcs Handset 1 pcs Handset Cable 1 pcs A C Power Adapter 1 pcs Network Cable 1 pcs Phone Stand 1 pcs ...

Page 5: ... via internet is free For additional features of this IP Phone please refer to following list 1 Multi protocol support This IP phone supports multiple network protocols for communication and management TFTP FTP RTP SNTP HTTP SIP DHCP PPPoE and Telnet 2 QoS Support Maximizes network performance 3 Supports all major network connecting methods 4 Supports headset and speakerphone for hands free operat...

Page 6: ...al firmware You can enjoy new functions of this IP Phone when new firmware is available 14 OPTIONAL Supports IEEE 802 3af Power over Ethernet this IP phone can get required electrical power by ethernet cable therefore no A C power adapter is required1 1 This IP Phone must connect to a switch or hub that supports Power over Ethernet and proper ethernet cable is required 2 Depending on service provi...

Page 7: ...o use 1 Unpack the package and check if any item is missing 2 Insert the Ethernet cable which is connecting to the router in your network environment If you use this IP Phone in your home in most cases the router is your ADSL or cable modem device provided by your ISP If you use this IP phone in office please connect to a network socket near you or ask your network administrator 3 Install the phon...

Page 8: ...Information All Rights reserved by Inventec Multimedia Telecom Corp 4 Insert one end of handset cable to handset as shown below 5 Insert another end of handset cable to the handset socket on the phone as shown below ...

Page 9: ...fidential Information All Rights reserved by Inventec Multimedia Telecom Corp 6 Insert the A C power adapter to the power socket 7 Insert the power jack of A C power adapter to this IP Phone as shown below ...

Page 10: ...Rights reserved by Inventec Multimedia Telecom Corp 8 You should see some text on the LCD screen of IP phone now If not please redo step 5 to 6 until you can see some text on the LCD screen 03 12 09 09 0123456 VoIP SIP Phone Redial ...

Page 11: ...CD until a valid IP address is obtained from DHCP server If the phone can not obtain an IP address for 2 to 3 minutes it will not try to obtain an IP address anymore 8 2 In case you see Loading message displayed on LCD for a while please check the network cable connected to this phone and if the DHCP server is working properly If you want to assign an IP address for this phone manually please wait...

Page 12: ... All Rights reserved by Inventec Multimedia Telecom Corp When you finish above 8 steps your IP Phone is ready for use Please proceed to next chapter to setup network parameters and start to enjoy the functions of this IP Phone ...

Page 13: ...se follow instructions described in this chapter 1 Press Menu button on IP Phone 2 Press Up or Down key until 3 Setting is selected then press Select key 3 Press Up or Down key until 4 System Configuration is selected then press Select key 03 12 09 09 0123456 1 Phone Book 2 Call Records 3 Settings Select Exit 03 12 09 09 0123456 1 Phone Book 2 Call Records 3 Settings Select Exit ...

Page 14: ...o enter IP address please use the numeric keypad to input IP address To input dot press key on numeric keypad For example if you want to input IP address 192 168 4 50 you should press following keys on numeric keypad 192 168 4 50 03 12 09 09 0123456 1 Language 2 Ring Type 3 Contrast 4 System Configuration 03 12 09 09 0123456 1 Network Setting Static 2 IP Address Static 192 168 4 50 Select Exit 03 ...

Page 15: ...or Down key until 3 Subnet mask Static is selected then press Select key You ll be prompted to input subnet mask please use the same method described in previous step to input subnet mask 7 After subnet mask it s time to set default route Press Up or Down key until 4 Default Router Static is selected then press Select key You ll be prompted to input the IP address of the router on your local netwo...

Page 16: ...NS Server IP address by move to setup item 6 DNS Server 2 Static and set the IP address of secondary DNS Server there At lease one DNS Server is required to make this IP Phone work properly 9 After the IP address is set please move to chapter 2 3 or 2 4 to setup your SIP server information 03 12 09 09 0123456 3 Subnet Mask Static 255 255 255 0 4 Default Route Static 192 168 1 254 03 12 09 09 01234...

Page 17: ... need to change network setting but don t need to change SIP server information i e this is not an initial setup you have to save new network setting and reboot the IP Phone after all network settings are set Please refer to step 10 to 11 of chapter 2 3 to save new settings and reboot the IP Phone ...

Page 18: ...sued to your IP phone by internet service provider automatically which is more convenient To complete your network setup using PPPoE please follow instructions described in this chapter 1 Press Menu button on IP Phone 2 Press Up or Down key until 3 Setting is selected then press Select key 03 12 09 09 0123456 1 Phone Book 2 Call Records 3 Settings Select Exit 03 12 09 09 0123456 1 Phone Book 2 Cal...

Page 19: ...PPPoE then press Save key 5 Press Down key until 7 PPPoE Username is selected and press Select key You ll be prompted to your PPPoE username please use the numeric keypad to input your username press the same key repeatedly to switch input character in following list 1 1 Select Exit 03 12 09 09 0123456 1 Network Setting PPPoE 2 IP Address Static 192 168 4 50 Select Exit 03 12 09 09 0123456 1 Langu...

Page 20: ...en each keystroke is less and 2 seconds If the time period between keystroke is longer than 2 seconds the cursor will move right and you can enter a new character For example if you want to enter Bc you have to press 2 key for 3 times repeatedly stop for 3 seconds and press 2 key for 5 times To erase a character press Clear key When you finish input your PPPoE username remember to press Save key t...

Page 21: ... key until 9 PPPoE Authmode is selected and press Select key Press up or down key to select PPPoE authentication mode from PAP and CHAP after proper authentication mode is displayed press Save key to save the setting 03 12 09 09 0123456 6 DNS Server2 Static 168 95 1 1 2 PPPoE Username Alan Save Clear Cancel 03 12 09 09 0123456 7 PPPoE Username Alan 8 PPPoE Password Alan123 Save Clear Cancel Save C...

Page 22: ... to setup your SIP server information NOTE If you only need to change network setting but don t need to change SIP server information i e this is not an initial setup you have to save new network setting and reboot the IP Phone after all network settings are set Please refer to step 10 to 11 of chapter 2 3 to save new settings and reboot the IP Phone ...

Page 23: ...to your IP phone by DHCP server on your local network automatically which is more convenient To complete your network setup using DHCP please follow instructions described in this chapter 1 Press Menu button on IP Phone 2 Press Up or Down key until 3 Setting is selected then press Select key 03 12 09 09 0123456 1 Phone Book 2 Call Records 3 Settings Select Exit 03 12 09 09 0123456 1 Phone Book 2 C...

Page 24: ...setup your SIP server information 03 12 09 09 0123456 1 Language 2 Ring Type 3 Contrast 4 System Configuration Select Exit 03 12 09 09 0123456 1 Network Setting DHCP 2 IP Address Static 192 168 4 50 Select Exit NOTE If you only need to change network setting but don t need to change SIP server information i e this is not an initial setup you have to save new network setting and reboot the IP Phone...

Page 25: ...ess of the IP Phone 1 Use the web browser on your computer to connect to the IP address of IP Phone For example if the IP Phone s IP address is 192 168 4 50 please type http 192 168 4 50 in the browser s address bar A login window will appear please enter the username and password NOTE default username is admin and password is blank do not fill anything in password field NOTE If the IP Phone uses ...

Page 26: ...you have logged in you ll see the brief information of current network setting Please click Network link on the left 3 In here you can choose connection mode static IP PPPoE or DHCP enter IP address for static IP mode and enter PPPoE username and password directly on web page If you want to ...

Page 27: ... have entered the setting you need remember to click Submit button located at the bottom of the web page or you can click Cancel to discard all settings you just entered 4 Now click Management link on the left of webpage then click Configuration Commit Reset tab Press COMMIT button and you ll see Configuration OK message which means the network settings you just made are properly saved ...

Page 28: ... by Inventec Multimedia Telecom Corp 5 Please click Management link on the left of webpage click System Restart tab and then click RESTART button The IP Phone will reboot After about 1 minute your IP Phone will be ready with new network settings ...

Page 29: ...so your IP Phone can log onto service provider s server 1 Press Menu button on IP Phone 2 Press Up or Down key until 3 Setting is selected then press Select key 3 Press Up or Down key until 4 System Configuration is selected then press Select key 03 12 09 09 0123456 1 Phone Book 2 Call Records 3 Settings Select Exit 03 12 09 09 0123456 1 Phone Book 2 Call Records 3 Settings Select Exit ...

Page 30: ...pad to enter IP address remember you can press for dot After IP address is entered press Save to keep changes or Cancel to discard 5 Now press Down key until 11 SIP PortNum is selected then press Select key Please enter the SIP server s port number provided by your service provider here by default it s 5070 03 12 09 09 0123456 1 Language 2 Ring Type 3 Contrast 4 System Configuration Select Exit 03...

Page 31: ...e provider 7 Press Down key until 13 SIP Phone Num is selected then press Select key Please use the numeric keypad to enter SIP phone number here which is assigned by your service provider 03 12 09 09 0123456 10 SIP Proxy 192 168 4 2 11 SIP PortNum 5060 Save Clear Cancel 03 12 09 09 0123456 12 SIP Username 0123456 13 SIP Phone Num 0123456 Save Clear Cancel 03 12 09 09 0123456 12 SIP Username 01234...

Page 32: ... editing it 9 Now you have to set the audio codec of this IP Phone press Down key until 15 Codec is selected then press Select key Use Up or Down key to select a codec designated by your service provider and press Save key to make decision 10 After all above settings are done please press Down key until 16 Commit Changes is selected then press Select key 03 12 09 09 0123456 14 SIP Password 1234567...

Page 33: ...next item 17 Reboot System and press Select key You ll see Rebooting Message displayed on LCD screen Please wait for about 1 minute after the reboot procedure is completed your IP Phone is ready with new network settings 03 12 09 09 0123456 15 Codec 2 Auto G 711u 16 Commit Changes Changed saved Select Exit 03 12 09 09 0123456 16 Commit Changes Change Saved 17 Reboot System Press to reboot Save Exi...

Page 34: ...a web connection to your IP Phone by web browser on your computer then follow these instructions to setup SIP information 1 After you web browser is connected to the IP Phone please click SIP link on the left 2 You can enter SIP proxy server s IP address port and every phone line s SIP phone number username and password here If you have more than one SIP phone number username and password you can ...

Page 35: ...t button on the bottom of this page or click Cancel button to discard 4 Now click Management link on the left of webpage then click Configuration Commit Reset tab Press COMMIT button and you ll see Configuration OK message which means the network settings you just made are properly saved ...

Page 36: ... by Inventec Multimedia Telecom Corp 5 Please click Management link on the left of webpage click System Restart tab and then click RESTART button The IP Phone will reboot After about 1 minute your IP Phone will be ready with new network settings ...

Page 37: ...e calls Before you can accept phone call please make sure that your phone is registered to SIP server The LCD screen will be shown as below which means the IP Phone has successfully registered If the phone is not register to any SIP server you ll see Initializing SIP message displayed on LCD screen Please check the network cable and network setting again 03 12 09 09 0123456 VoIP SIP Phone Redial 0...

Page 38: ...er the phone session is end please make sure the handset is placed on the IP Phone properly or you will not be able to accept next call During the phone session a call timer will be displayed on LCD screen and start from 00 00 00 it will show the total time elapsed since the call is established Also several options are available on LCD screen you can use these options by pressing corresponding key...

Page 39: ...ess Trfr softkey and you ll see the following message displayed on LCD screen The phone session is currently suspended and you will hear dialtone in handset again your remote party will hear music now At this moment user can decide to use attended or blind call transfer If you want to use attended call transfer please dial another phone number by numeric keypad and you ll see the following message...

Page 40: ...er you just dialed After the connection is made you ll see the following message displayed on LCD screen Press Trfr softkey now and the phone session will be transferred 03 12 09 09 0123456 1002 ON HOLD 1005 connecting 00 00 06 Back 03 12 09 09 0123456 1002 ON HOLD 1005 connected 00 00 06 Trfr 03 12 09 09 0123456 transfer completed Redial ...

Page 41: ...and the original call will come back as an incoming call If you want a blind transfer please dial another phone number by numeric keypad and end with asterisk key and you ll see the following message displayed on LCD screen At this moment the phone will be disconnected from original call and transfer to the number you want to transfer 3 way You can invite another people to join your current phone ...

Page 42: ...D screen You ll hear the dialtone again Now please dial the phone number you want to invite you ll see the following message displayed on LCD screen After the connection is made you ll see the following message displayed on LCD screen 03 12 09 09 0123456 1002 ON HOLD 00 00 06 Back 03 12 09 09 0123456 1002 ON HOLD 1005 connecting 00 00 06 Back 03 12 09 09 0123456 1002 ON HOLD 1005 connected 3 way ...

Page 43: ... just hang up the phone End Ends a phone session You can also hang up phone to end a phone session Hold By pressing this key you can pause the phone session and your remote party will not hear anything from you To resume simply press Back key Making phone calls 1 If you have multiple sets of SIP phone number please select one phone line by pressing corresponding phone line key 1 4 first 03 12 09 0...

Page 44: ...r or the remote party is not available currently you ll see a text message dialing xxxx failed where xxxx is the phone number you just dialed 3 After the phone session is end please make sure the handset is placed on the IP Phone properly or you will not be able to accept phone call 03 12 09 09 0123456 dialing 1234 failed NOTE You can press key after you have entered all numbers this can speed up ...

Page 45: ...sed calls i e unanswered calls 1 Press Menu button on IP Phone 2 Press Up or Down key until 2 Call Records is selected then press Select key 3 There are 3 type of call record available here you can use Up and Down key to select one of them then press Select key to view a selected call history 03 12 09 09 0123456 1 Phone Book 2 Call Records 3 Settings Select Exit 03 12 09 09 0123456 1 Phone Book 2 ...

Page 46: ... key to back to previous menu Received Calls All accepted phone calls are listed here You can also use Dial key to dial the selected number again Delete to key to delete a selected number from list or press Exit to back to previous menu Placed Calls All phone numbers you dialed on the IP Phone will be listed here You can use Dial key to dial the selected number again Delete to key to delete a sele...

Page 47: ...press Exit to back to previous menu Also if you didn t answer a call you ll see the following message displayed on LCD screen You can press miss key to dial to the number you didn t answer only when the phone number of remote party is available 03 12 09 09 0123456 VoIP SIP Phone Redial Miss ...

Page 48: ... DND press DND key on the IP Phone You ll see a icon displayed on the LCD screen When DND function is activated people who call you will hear busy tone in his her telephone and he she will think you re talking on the phone You can still make phone calls when the IP Phone is in DND mode When you want to deactivate DND function press DND key again and the on the LCD screen will disappear 03 12 09 09...

Page 49: ...dio amplifier and microphone in this IP Phone You can amplify the voice of remote party by internal speaker so you don t have to use handset to talk To use speakerphone just press SPEAKER button on the IP Phone You don t have to pick up the handset but just like you do it you ll hear the dialtone Please dial the phone number as usual and speak to the phone You can also use speakerphone function to...

Page 50: ...elecom Corp After the headset is connected to the IP Phone you can press HEADSET button to make and accept calls by headset just like using a speakerphone WARNING When you re using headset please turn down the volume High volume setting would cause damage to your hearing ...

Page 51: ...ber for a speed dial button refer to chapter 2 4 to open a web connection to the IP Phone and follow the following instructions 1 After your web browser is connected to the IP Phone click the System link on the left 2 Here are 5 spaces for speed dial phone number you can enter phone number in speed dial number 1 to 5 Only accepts numeric characters i e 0 9 no alphabet and symbol is accepted To sav...

Page 52: ... phone numer and DND forward number i e the number that incoming call will be transferred to if this phone is set to DND mode Also these 4 numbers are numeric only no alphabet or symbol is accepted These settings can be set by LCD setup menu also please refer to instructions given in the later part of this chapter The rest items in this webpage are advanced settings and here are descriptions of th...

Page 53: ...33 Payload Type for DTMF This is a special system parameter and please don t modify the default value of this item unless requested by your service provider Handset Volume You can set the volume level of handset s microphone and speaker here Please input an integer between 0 to 8 in each field total 9 levels higher number means louder voice Handsfree Volume In here you can set the volume level of ...

Page 54: ...an select the type of ringtone here There are several ringtones available here please pick your favorite one Voice Codec Please ask your service provider for proper setting If you don t know what it is leave it alone Forward Timer This is a special system parameter and please don t modify the default value of this item unless required by your service provider Do Not Disturb You can enable or disab...

Page 55: ...number by LCD screen As instructed before call forwarding settings can be set by web interface but they can be set by LCD screen also 1 Press Menu button on IP Phone and use Up and Down key to select the third item 3 Settings then press Select key 2 Select System Configuration by Up Down and Select key 03 12 09 09 0123456 1 Phone Book 2 Call Records 3 Settings Select Exit 03 12 09 09 0123456 1 Lan...

Page 56: ...t the target number of selected call forward type then press Save key to save changes You can press Clear to erase a number or press Cancel to keep original number untouched 03 12 09 09 0123456 10 BusyForwardNumber 11 NoAnswerForwardNumber 12 UnconditionalForwardNumber 13 DNDForwardNumber Select Exit 03 12 09 09 0123456 10 BusyForwardNumber 1234567890 11 NoAnswerForwardNumber Save Clear Cancel ...

Page 57: ...ollow the following instructions 1 After you web browser is connected to the IP Phone please click Phone Book link on the left 2 In this page all phone book entries will be displayed here and you can input new ones Please input the phone number in Number field only numeric characters allowed and the owner s name of the phone number in Name field then press Add button The phone number and owner s n...

Page 58: ... You can access the phone book on the IP Phone directly after the phone book entries are properly set Please press Menu button on IP Phone and press Select key on the first item 1 Phone Book 4 All phone book entries will be displayed here you can use Up and Down key to move up and down in the list to select a phone book entry to dial 03 12 09 09 0123456 1 Phone Book 2 Call Records 3 Settings Selec...

Page 59: ...ne number or Exit to back to previous menu 6 When someone is calling you and his her phone number is existed in the phone book then his her name will be displayed on LCD screen like the figure shown below 03 12 09 09 0123456 1 Stan Marsh 2 Kyle Brofslovski 3 Kenny McCormic 4 Eric Cartman Select Add Exit DelAll 03 12 09 09 0123456 Stan Marsh 5570342 Dial Exit Del 03 12 09 09 0123456 Stan Marsh 5570...

Page 60: ...e you can press DelAll key in step 4 you ll be prompted to press 1 or 2 key 1 for YES and 2 for NO 8 If you press 1 all entries in the phonebook will be deleted and you ll see the following message displayed on LCD screen 03 12 09 09 0123456 1 Stan Marsh 2 Kyle Brofslovski 3 Kenny McCormic 4 Eric Cartman Select Add Exit DelAll Sure to delall Yes 1 No 2 03 12 09 09 0123456 No Records Found Select A...

Page 61: ...you can use both LCD screen and web browser to obtain these system related information On LCD screen 1 Press Menu button on IP Phone 2 Press Up or Down key until 3 Setting is selected then press Select key 3 Press Up or Down key until 5 Model Information is selected then press Select key 03 12 09 09 0123456 1 Phone Book 2 Call Records 3 Settings Select Exit 03 12 09 09 0123456 1 Phone Book 2 Call ...

Page 62: ... press Up and Down to browse and press Exit key when done By web browser 1 After your web browser is connected to the IP Phone click the Status link on the left 03 12 09 09 0123456 2 Ring Type 3 Contrast 4 System Configuration 5 Model Information 03 12 09 09 0123456 1 Model Number 1 T5206 2 MAC Address AA BB CC DD EE FF Select Exit Select Exit ...

Page 63: ...l Information All Rights reserved by Inventec Multimedia Telecom Corp 2 You ll see all network related system settings here 3 Click the Version Information tab and you ll see all firmware related information here ...

Page 64: ...Confidential Information All Rights reserved by Inventec Multimedia Telecom Corp ...

Page 65: ... need like to use this IP Phone in other countries 1 Press Menu button on IP Phone 2 Press Up or Down key until 3 Setting is selected then press Select key 3 The first item 1 Language should be selected automatically when you enter this menu if not please use Up or Down key to select it then press Select key 03 12 09 09 0123456 1 Phone Book 2 Call Records 3 Settings Select Exit 03 12 09 09 0123456...

Page 66: ...pear on the language item which is being used currently Please use Up or Down key to select the language you want and press Select key or press Exit to leave this menu without making any change 03 12 09 09 0123456 1 Language 2 Ring Type 3 Contrast 4 System Configuration 03 12 09 09 0123456 1 English V 2 Traditional Chinese Select Exit Select Exit ...

Page 67: ... from several options Please follow the following instructions to change ringer sound 1 Press Menu button on IP Phone 2 Press Up or Down key until 3 Setting is selected then press Select key 3 Press Up or Down key until 2 Ring Type is selected then press Select key 03 12 09 09 0123456 1 Phone Book 2 Call Records 3 Settings Select Exit 03 12 09 09 0123456 1 Phone Book 2 Call Records 3 Settings Sele...

Page 68: ...sing Up and Down key and press Select key to make decision and press Exit key to leave to previous menu after your decision is make A V sign will appear on the curreltly selected ringer sound 03 12 09 09 0123456 1 Language 2 Ring Type 3 Contrast 4 System Configuraion Select Exit 03 12 09 09 0123456 1 Chime 1 2 Chime 2 V 3 Chime 3 4 Chime 4 Select Exit ...

Page 69: ...creen you can adjust the contrast of LCD screen to solve the problem 1 Press Menu button on IP Phone 2 Press Up or Down key until 3 Setting is selected then press Select key 3 Press Up or Down key until 3 Contrast is selected then press Select key 03 12 09 09 0123456 1 Phone Book 2 Call Records 3 Settings Select Exit 03 12 09 09 0123456 1 Phone Book 2 Call Records 3 Settings Select Exit ...

Page 70: ...e displayed messages dark and press Down key to make the displayed messages bright Then press Save key to keep new LCD screen contrast or press Exit to leave to previous menu without change 03 12 09 09 0123456 1 Language 2 Ring Type 3 Contrast 4 System Configuraion 03 12 09 09 0123456 Save Exit Select Exit ...

Page 71: ...ices like online banking service without DTMF function To use DTMF function you must select a proper DTMF type Three types of DTMF are supported by this phone Transparent RFC2833 relay and SIP info Your service provider should tell you which mode you should use To change DTMF mode please connect to this phone by web browser and click System link on the left Please select a proper DTMF type at DTMF...

Page 72: ... reboot the IP Phone to solve the problem 1 Press Menu button on IP Phone 2 Press Up or Down key until 3 Setting is selected then press Select key 3 Press Up or Down key until 4 System Configuration is selected then press Select key 03 12 09 09 0123456 1 Phone Book 2 Call Records 3 Settings Select Exit 03 12 09 09 0123456 1 Phone Book 2 Call Records 3 Settings Select Exit ...

Page 73: ...menu You can also reboot this IP Phone from web browser To do this please refer to chapter 2 4 to open a web connection to the IP Phone and follow the following instructions 1 After your web browser is connected to the IP Phone click the Management link on the left 03 12 09 09 0123456 17 Reboot System Press to reboot 18 Factory Default Reset Select Exit 03 12 09 09 0123456 1 Language 2 Ring Type 3...

Page 74: ...entec Multimedia Telecom Corp 2 In this page click the Systsm Restart tab then click RESTART button You ll see Phone is restarting message displayed on web page which means the IP Phone is restarting now The IP Phone will be ready again after 40 seconds ...

Page 75: ...tion you can use this function to erase all stored information quickly 1 Press Menu button on IP Phone 2 Press Up or Down key until 3 Setting is selected then press Select key 3 Press Up or Down key until 4 System Configuration is selected then press Select key 03 12 09 09 0123456 1 Phone Book 2 Call Records 3 Settings Select Exit 03 12 09 09 0123456 1 Phone Book 2 Call Records 3 Settings Select E...

Page 76: ...vious menu You can also erase all settings of this IP Phone from web browser To do this please refer to chapter 2 4 to open a web connection to the IP Phone and follow the following instructions 1 After your web browser is connected to the IP Phone click the Management link on the left 03 12 09 09 0123456 1 Language 2 Ring Type 3 Contrast 4 System Configuration Select Exit 03 12 09 09 0123456 17 R...

Page 77: ...edia Telecom Corp 2 In this page click Configuration commit Reset tab then click RESET button to erase all information stored in this IP Phone You have to click COMMIT button to save new settings again and restart the phone to get all factory default settings back ...

Page 78: ... the wall Is the power cord of A C adapter still connected to IP Phone If you use Power over Ethernet please check the status of your POE hub switch and Ethernet cable Check contrast setting and try a darker setting Press SPEAKER button on the phone or lift handset If you can hear dialing tone please return this IP phone to your dealer Contact your dealer if above solution don t work I see malform...

Page 79: ...cable between handset and the phone When you re adjusting volume you won t hear anything in handset and SPERAKER button will not function too This is not a malfunction just wait for few seconds Try a higher volume setting Try solutions of the scenario titled Nothing is displayed on LCD screen in this troubleshooting checklist Contact your dealer if above solutions don t work I can hear dialtone in...

Page 80: ...ts reserved by Inventec Multimedia Telecom Corp LCD screen please check the network connection first If you re sure there s no problem about the network connection please contact your service provider to ask about service availability ...

Page 81: ...page to check for new version of firmware If there s newer firmware available we ll publish its download information on the webpage The information comprises following items a TFTP FTP server address b Image file name c username d password Please write the above information down and use the web browser on your computer to connect to the IP Phone Then follow the following instructions to update fir...

Page 82: ...mation is saved press UPGRADE button the IP Phone will connect to the FTP server and start to download firmware this will take several minutes please be patient After download is complete the IP Phone will reboot and your IP Phone will be ready again with new firmware WARNING Do not switch the IP Phone off press any key on IP Phone off hook the handset or disconnect the IP Phone from network durin...

Page 83: ...ore the IP Phone to normal state 1 Reboot the IP Phone by instructions given in chapter 3 7 If it doesn t work please disconnect the power cord from IP Phone then reconnect it after 10 seconds 2 You should see Loading message displayed on the IP Phone please be patient and both the headset and mute key will illuminate for 2 seconds Please press key twice now and the firmware of IP Phone will be re...

Page 84: ... the following instructions to change the password for web configuration login Click Management link on the left of webpage you ll see Password Configuration here Please input your current password new password and re type new password again at corresponding fields then press Submit button If you changed your mind and don t want to change the password now just close the web browser or click other ...

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