• Ensure to turn on the
Bluetooth®
function of your smartphone or tablet before use.
• Please fully charge your
Intuit QB21
before use.
• Please ensure magstripe/EMV chip of the card is facing the right direction when
swiping or inserting card.
• Don’t drop, disassemble, tear, open, crush, bend, deform, puncture, shred,
microwave, incinerate, paint, or insert foreign object into the device. Doing any of
which will void the Warranty.
• Don’t immerse the device into water and place near washbasins or any wet
locations. Don’t spill any food or liquid on the device. Don’t attempt to dry the
device with external heat sources, such as microwave or hair dryer.
• Don’t use any corrosive solvent or water to clean the device. Recommend using
dry cloth to clean the surface only.
• Don’t use any sharp tools to point the internal components or connectors, doing
which may lead to malfunction and void the Warranty.
• Don’t try to disassemble the device to repair. Please contact your dealer for repair
and maintenance.
Cautions & Important Notes
Product Specifications
Troubleshooting
FCC Caution Statements:
Warranty
Functions
Communication Interface
Power & Battery
Charging
Swipe Speed
LED Indicator
Support Operating System
Product Size
Product Weight
Operating Temperature
Operating Humidity
• EMV/PBOC Chip Card Reader
(ISO 7816 Compliant Class A, B, C card)
• Magnetic Stripe Card Reader
Dual tracks (track 1 & 2 or track 2 & 3)
Bluetooth
® 4.0
Lithium polymer rechargeable battery 125mAH, 3.7V
Via micro USB
15cm - 100cm/sec
Operating – green light flashing
Low battery level – red light flashing
Charging – red light ON
Fully charged – green light ON
Android 2.1 or above, iOS 6.0 or above
Windows Phone 8, MS Windows
61.8mm (W) x 44.5mm (H) x 14.2mm (D)
29.8g
0°C – 45°C (32°F – 113°F)
Max 95%
Storage Temperature
-20°C – 55°C (-4°F – 131°F)
Storage Humidity
Max 95%
Problems
Recommendations
• Please press the power on button to restart your device.
• Please check if you can find the device’s “Serial Number”
(Shown on the back of device) in the “Scanned Device List”
of your smartphone or tablet.
• Please press the power on button to turn on the device
again. The device will automatically connect with your
smartphone or tablet again.
• The device may be at lower battery level, please use the USB
cable to recharge it, then retry.
• Please ensure the device or smartphone/tablet is within the
reception range.
Device cannot be paired
Device cannot read your
card successfully
• Please press the power on button to turn on the device
again. The device will automatically connect with your
smartphone or tablet again.
• The device may be at lower battery level, please use the
USB cable to recharge it, then retry.
• Please ensure the device or smartphone/tablet is within the
reception range.
Device lost the
connection with your
smartphone or tablet
when the device is
auto-off.
• Please ensure the
Bluetooth
® function of your smartphone
or tablet is turned on.
• Please check the version of your operating system is
supported for this device’s operation.
• Please use a paper clip to press the reset button at the
bottom for reboot.
Device has no response
Device does not work
with your phone or
tablet
• Please check if the device has power when operating and
ensure devices are connected.
• Please check if the application instructs to swipe or
insert card.
• Please ensure there is no obstacle in the card slots.
• Please check if the magstripe or chip of the card is facing
the right direction when swiping or inserting card.
• Please ensure your phone/tablet is supported model for
this device’s operation.
• Please swipe or insert card with a more constant speed.
Device cannot read
your card successfully
• Any damage or defects caused by a failure to follow the instruction which relate
to this device or as the result of an accident, abuse, misuse, misapplication,
product modification, improper voltage or current, acts of God, shipping
damages or loss, or damage caused by service performed by anyone other than
our company are expressly excluded from the warranty stated below.
• We are not under any obligation to support the device for all operating
environments, including but not limited to, interoperability with all current
and/or future versions of software or hardware.
• Please contact the dealer for any warranty or customer support services.
This device complies with Part 15 of the FCC Rules. Operation is subject to the
following two conditions: (1) This device may not cause harmful interference, and
(2) this device must accept any interference received, including interference that
may cause undesired operation.
NOTE: This equipment has been tested and found to comply with the limits for a Class
B digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to
provide reasonable protection against harmful interference in a residential
installation. This equipment generates, uses and can radiate radio frequency energy
and, if not installed and used in accordance with the instructions, may cause harmful
interference to radio communications. However, there is no guarantee that
interference will not occur in a particular installation. If this equipment does cause
harmful interference to radio or television reception, which can be determined by
turning the equipment off and on, the user is encouraged to try to correct the
interference by one of the following measures:
- Reorient or relocate the receiving antenna.
- Increase the separation between the equipment and receiver.
- Connect the equipment into an outlet on a circuit different from that to which the
receiver is connected.
- Consult the dealer or an experienced radio/TV technician for help.
Caution: Any changes or modifications not expressly approved by the party
responsible for compliance could void the user's authority to operate this
equipment.
This transmitter must not be co-located or operating in conjunction with any other
antenna or transmitter.