Intralot OHIO MPQK Lottery Terminal Manual Download Page 18 | Manualshive

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© Intralot Inc. MPQK Terminal Manual

–

October 2017

Page 18

Chapter 6.

Diagnostics Menu

6.1.

Description

The Diagnostics menu is displayed by selecting Diagnostics at the Retail Manager main menu.

6.2.

Diagnostics Menu Buttons

Button

Description

Test Devices

Allows the retailer to test the functionality of the terminal
devices.

View Device Status

Displays the status of the terminal peripheral devices.

Error Accounting

Displays the hardware errors that occur to the terminal, etc.
This function is accessed when the hotline is trouble shooting.

Security Event
History

Displays a list with the events that occurred to the terminal.
The last event appears first in the list.

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Summary of Contents for OHIO MPQK Lottery Terminal

Page 1: ... Intralot Inc MPQK Terminal Manual October 2017 Page 1 OHIO MPQK Lottery Terminal Manual October 2017 ...

Page 2: ...950 1 2005 A1 2009 A2 2013 UL 60950 1 R 2011 12 CAN CSA C22 2 No 60950 1 A1 2011 2 Electromagnetic compatibility FCC Rules Part 15 Subpart B CFR 47 For further information please visit http www intralot com Note This equipment has been tested and found to comply with the limits for a Class A digital device pursuant to part 15 of the FCC rules These limits are designed to provide reasonable protect...

Page 3: ...AR CR REPORT VOUCHER 14 3 6 1 PAY VOUCHER CLEARING CUSTOMER CREDITS 14 CHAPTER 4 HISTORY MENU 15 4 1 DESCRIPTION 15 4 3 TICKETS HISTORY 16 4 4 PRINT A PENDING TICKET 16 CHAPTER 5 MACHINE SETTINGS MENUS 17 5 1 DESCRIPTION 17 CHAPTER 6 DIAGNOSTICS MENU 18 6 1 DESCRIPTION 18 6 2 DIAGNOSTICS MENU BUTTONS 18 6 2 1 TEST DEVICES 19 6 2 2 TEST DEVICES PARAMETERS 19 6 3 DEVICE STATUS 20 6 3 1 DEVICE STATUS...

Page 4: ...LCD touch screen display 4 Barcode reader gun area 5 Thermal printer output 6 Bet card reader input 7 Bill acceptor validator slot 8 MPQK base 9 Footrest 10 Main door key lock 11 Main door handle 12 Card Reader 13 Maintenance Switch Lock 14 Arm Rest 15 Subwoofer Speaker 1 1 Safety Indications Attention Please read the safety warnings and the precautions provided in the following paragraphs to ensu...

Page 5: ...l its installation It is always a good practice not to wear loose clothing jewelry or other items that could get caught in the equipment Do not handle the equipment unnecessarily 1 4 Safety Instructions The environment for use must be within the range specified in the environment specifications Shut down the terminal immediately if it produces smoke strange odor or unusual noise Unplug the termina...

Page 6: ... times There are cases of discoloring of the printer paper if the printer is left unused for extended periods If degradation of the printer paper or other damage occurs please replace with a new roll It is recommended to install new printer paper because old or damaged thermal printer paper can cause improper printing or poor paper feeds If a new roll is not available you should discharge the part...

Page 7: ...electric and or mechanical safety of the device It must be protected from rain humidity saline or other environmental conditions that may influence the terminal s safety precautions The following table identifies the appropriate environmental conditions for the MPQK terminal Table 1 Environmental Conditions Environmental Conditions Operating temperature 0 C to 35 C Storage temperature 10 C to 50 C...

Page 8: ...l Manual October 2017 Page 8 Chapter 2 Basic Operations 2 1 Entering the Retailer Menu 2 1 1 Normal Operational Mode When the terminal is in normal operation mode a game or the game menu appears on the display QuicKeno Main Menu ...

Page 9: ...nd Admin menus for auditing controlling and configuring the terminal When entering the maintenance mode the Maintenance menu appears on the display Maintenance Menu Select the Retail Manager button An onscreen keyboard appears and the Retail Manager password is required in order to gain access to the Retail Manager menu Enter password and hit SUBMIT Retail Manager Password Screen ...

Page 10: ...ays Past Sales 3Days Past Diagnostics Sales This Week Test Devices Sales Last Week Error Accounting Sales 2Weeks Past View Device Status Weekly Invoice Security Event History Life Time Sales Configuration Reports Event Report Miscellaneous Shift Report Screen Test Pay Voucher clear cr Reboot Terminal Historical Shift Report Shutdown Terminal History Trigger Alarms Tickets History Exit QuicKeno Gam...

Page 11: ...es Last Week Shows sale for the previous week Sales 2Weeks Past Shows sales for two weeks past Sales 3Weeks Past Shows sales for three weeks past Weekly Invoice Contains the current invoice for all online sales Configuration For use by service technicians Event Report Shows a list of events on the MP door is opened printer is out of paper etc Shift Report Shows total sales cashed tickets cash coll...

Page 12: ... Due 0 00 ONLINE 0 Gross Sales 0 00 0 Cancels 0 00 0 Cashes 0 00 0 Pay Voucher Cashes 0 00 0 Unplayed Money 0 00 0 Promo 0 00 0 Coupons 0 00 0 Adjustments 0 00 WWW OHIO LOTTERY COM Sales Comm 0 00 Cashing Comm 0 00 Cashing Bonus 0 00 0 Claim Bonus 0 00 Selling Bonus 0 00 Online Net Total 0 00 INSTANT 0 Settlements 0 00 0 Returns 0 00 0 Cashes 0 00 0 Cashless QuicKeno Sales 0 00 0 Promos 0 00 0 Cou...

Page 13: ...0 EZPLAY QuicKeno Sales 0 00 EZPLAY QuicKeno Win Cashes 0 00 RAFFLE Sales 0 00 RAFFLE Cashes 0 00 WWW OHIO LOTTERY COM Powerball Power Play Sales 0 00 Powerball Power Play Cashes 0 00 CLASSIC KICKER Sales 550 00 CLASSIC KICKER Cashes 0 00 CLASSIC KICKER Cancels 0 00 Multi State RAFFLE Sales 0 00 Multi State RAFFLE Cashes 0 00 Keno Booster Sales 0 00 Keno Booster Cashes 0 00 Keno Booster Cancels 0 ...

Page 14: ...rency in the cash box Cash should equal total cash not total sales This is how the counters are zeroed out to begin the new shift reporting period 3 6 Pay Voucher Clear Cr Report Voucher 3 6 1 Pay Voucher Clearing Customer Credits The Pay Voucher clear cr report allows a retailer to refund the customers cash without removing the cash box clear credits on the machine and produces a voucher that the...

Page 15: ...st Main Door Displays information about the status of the main door Bill Door Displays information about the status of the bill door Coin Door Displays information about the status of the coin door Not used in the U S CPU Door The CPU Door History screen displays information about the status of the CPU door of the terminal It also displays the date and the time that each event took place Bills In ...

Page 16: ...isplays 4 4 Print a Pending Ticket From main menu choose History and then press Ticket History You will then see the above screen with a list of tickets You can only print a pending ticket if it actually exists in the queue Select the pending ticket by touching it on the list it will highlight when you press it then press the Re Print button to print the pending ticket If you select the Print butt...

Page 17: ...n menu This is where you can change your Retail Manager and Retail Clerk passwords Choose either Retail Clerk or Retail Manager depending on which you want to change by pressing the Edit button next to the corresponding feature A keypad will display for you to change the password Press LT Settings Press LT Passwords Keep in mind that if you forget the password a technician will have to be dispatch...

Page 18: ...cription Test Devices Allows the retailer to test the functionality of the terminal devices View Device Status Displays the status of the terminal peripheral devices Error Accounting Displays the hardware errors that occur to the terminal etc This function is accessed when the hotline is trouble shooting Security Event History Displays a list with the events that occurred to the terminal The last ...

Page 19: ...dware tests to the terminal peripheral devices 6 2 2 Test Devices Parameters Button Description Feed Cut Printer Tests the printer by forcing the device to perform a feed and cut Reset Printer Re initializes the printer Test Printer Prints a test printer voucher Test Bill Validator Re initializes the bill validator Last SCARD ID Displays dynamically the ID of the currently inserted SCARD ...

Page 20: ...t processes The last four devices listed indicate if a door is open or closed A GREEN box will indicate the device is working properly A RED box will indicate there is a problem with the device A LIGHT TURQUOISE box will be displayed if the door is open A DARK TURQUOISE box will be displayed if the door is closed Please note that the SCard Reader is not used and will display the message SCard Read...

Page 21: ...he floor personnel to shut down the terminal Reboot Terminal Allows the floor personnel to reboot the terminal Trigger Alarms Allows retailer to inform the central system that a peripheral is malfunctioning Exit QuicKeno Games This is used if a QUICKENO game is frozen not displaying After pressing this button and turning the key back to play mode it will return to the Main Online Ticket screen It ...

Page 22: ...ter 8 Terminal Basic Operations 8 1 Power On Procedure 8 1 1 Applying Power Upon the application of power to the MPQK terminal the following Checking Peripherals screen appears If a test fails an appropriate message is displayed to show where the error occurred ...

Page 23: ...chine using a debit or credit card must be played in full A player will not be able to cash out voucher out any money that is placed on the machine using their card Visa Mastercard and Discover cards are accepted The following steps will show what the card reader will display when being used 1 Select amount will appear when the PIN pad is working A player is prompted to select which amount they wi...

Page 24: ...er 2017 Page 24 3 The player is then instructed to Insert or Swipe Credit Card 4 If card has a preferred language it will ask Select Language 5 If preferred language is English no question is asked and Please Wait Do Not Remove Card is shown ...

Page 25: ... 25 6 After amount is selected and language is confirmed It will confirm Amount Ok XX XX a If No is selected the below message will appear b Then this message will appear c If Cancel is selected the message below will show d Then this message will appear ...

Page 26: ...October 2017 Page 26 7 When Yes is selected the following message will appear 8 After the PIN is entered in and accepted the message PIN OK appears 9 After the PIN is accepted the system beings to process and sends the following message ...

Page 27: ...ompletes but the card is declined the error message Transaction Declined will appear 8 2 2 Cash Place the exact amount of the money you wish to play in the bill acceptor The amount of money played appears in the lower middle section of the screen in the balance window See screen below The bill acceptor accepts 1 5 10 20 50 and 100 bills which can be inserted in any direction either side up The pre...

Page 28: ...l Manual October 2017 Page 28 8 3 How to Play QuicKeno Games The player will select which game they wish to play from the game lobby They will enter that game and see the main game screen for the selected game see example below ...

Page 29: ... by pressing PLAY or other button indicated to start game i e Shake 4 Once the player activates the game the play or ticket wager amount is deducted from the terminal balance Any winnings will appear in a designated winning area and will immediately transfer to the balance of the terminal Note All games will have a help screen with a how to play how to win odds and prizes table see example below ...

Page 30: ...of the game you wish to play After 15 seconds of inactivity the screen will default back to the main QuicKeno game menu 8 5 Voucher System The voucher system will allow players to transfer funds across the entire retailer base by using the MP MPQK microLOT and HEE terminals The TVM will not be enabled to support pay vouchers The Cash Out Balance button will allow the player to cash out their curre...

Page 31: ... if the player selects the Back button the player will be returned to the screen they were on prior to selecting the Cash Out Balance button The balance remains unchanged on the MP when the Back button is selected If the player specifies an amount less than their balance a pay voucher will be printed and the remaining balance will allow them to continue to play If the amount specified by the playe...

Page 32: ... o Default cash out amount 80 01 o Minimum cash out amount 80 01 o Maximum cash out amount 599 99 Player balance 1199 98 o Default cash out amount 599 99 o Minimum cash out amount 599 99 o Maximum cash out amount 599 99 Maximum player balance on the machine is 1199 98 o Player has a balance of 599 99 and wins 599 99 If a prize higher than 599 99 is won that single prize will automatically print on...

Page 33: ...e over 599 99 The following messages will appear to alert the player that they must cash out at least a partial balance Notification that winnings have exceeded balance limit Calculator is presented for player to cash out all or partial Second notification message If player attempts press play after cancelling out of the CASH OUT message 99 ...

Page 34: ...ed again If after a pre configured number of seconds the winning ticket is not scanned for a second time the MPQK returns to the previous screen 8 7 Play It Again QR Code The Play it Again barcode QR Code located at the top of on line tickets can be used to repeat the player s original wager numbers bet amount bet type for the next available draw or to produce another game ticket If the top of the...

Page 35: ...his amount of money again 1 Scan the winning ticket under the barcode reader If it wins the following message appears on the screen 2 By pressing YES the amount of money appears on the screen Note If there is more than one draw an EXCHANGE TICKET is printed out which informs the player of the remaining draws If the ticket has been previously paid the following screen appears on the terminal ...

Page 36: ...ortant since the outer end of the paper is usually fixed to the roll with some type of glue or self adhesive substance that might otherwise cause paper jam or even print head damage 4 Push backward the paper cutter holder green bar and lift up 5 Feed the paper through the opening at the back of the printer and under the paper cutter holder green bar then press down evenly making sure both corners ...

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