IVR-6126 Series User Guide
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11.3 Service and Repairs
INTERVRE commits to provide product repair service for 3 years after the date of the product has
been purchased. Following instruction may be helpful, if the device required a technical support or
repair service:
• Please call INTERVRE’s technical support group
( Section 10.2: Technical Support Contact)
, type of service
which is the device required will be determined by INTERVRE’s technical support employees;
• If the device must be returned to INTERVRE or an authorised service centre, INTERVRE’s technical
support employees will issue a Return Merchandise Authorisation (RMA) number and provide an
address for returning;
• If possible, back up the device data before sending it back for repairing;
• Pack the device use its original package, please attach a detail report of defect and situation has
been observed;
• Please deliver the device to the address which is provided by INTERVRE’s technical support group,
and RMA number must be attached on the parcel otherwise the parcels will be rejected by
INTERVRE
(Section 11.1: Warrant Statement)
.
The device will be delivered back to customers immediately when repair or maintenance has been
done, and a report with fully detail repair or maintenance information will be attached with the
device as well. If the device is not in the warranty period, a receipt of the cost of the repair or
maintenance service will be invoiced and attached to the report. If the device is in the warranty
period, service fee will not be charged to the customers including the delivery fee for returning the
device back, but delivery insurance will be at customer’s expense.
Intervre reserves the right to alter and amend the design, characteristics and specifications without notice or obligation.
Warranty
