120-00012
GasD 8000 Series User Manual
12/14/2020
32
Section 10 - Customer Service
The INTERSCAN Customer Service Department can be reached at the numbers listed below:
Toll-Free
800-458-6153 x121
So. Cal.
818-882-2331 x121
FAX
818-341-0642
All units being returned for repair or service require a RETURN AUTHORIZATION NUMBER
issued by the INTERSCAN Customer Service Department upon request. This is required to
ensure the problem truly needs factory service.
In many cases, problems can be resolved in the field by the user. As such, before contacting
Interscan with service questions, consult the TROUBLESHOOTING section of this manual
(section 7, page 23) as this may help you to resolve any problems without returning the unit.
Should consulting the TROUBLESHOOTING section of the manual not address your problem,
contact the INTERSCAN Customer Service Department as noted below to acquire a RETURN
AUTHORIZATION NUMBER. The RMA will expedite prompt return of the repaired unit.
The RMA request form can be found at the following link on line…
http://www.gasdetection.com/contact-interscan/rma-request/
Contact the Interscan Customer Service Department for inquiries regarding consumable
spare parts for your instrument. Have your instrument
’s serial number at hand when calling.
A list of such parts for your instrument is listed below:
-
Gas Sensor
– model varies with target gas.
10.1 RETURN AUTHORIZATION
10.2 SPARE PARTS
