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7. WARRANTY AND SERVICE
This product is guaranteed, by Interquartz (UK) Limited, for
six years
from
the date of manufacture.
Every Interquartz telephone has a unique serial number and part of that
number refers to the date of manufacture. A label, similar to that shown below
is affixed to each telephone
0520
030852
(model no)
The figure 0520 means that the telephone was made during week 20 (19
May) 2005. The six year warranty, cover will apply until 19 May 2011.
A warranty is designed to cover either manufacturing faults or component
defects. It is not designed to cover fair wear and tear. The Interquartz
warranty is no exception.
We look to you, our customer, to be reasonable and sensible over the
warranty. We will endeavour to repair any telephone sent in to us within the
warranty period but we reserve the right to charge for items that we consider
replaceable under wear and tear. For example, if a handset cord splits within
a few months, it will be replaced. If a phone is returned after, say, four years
of heavy use with a similar problem, we might take a different view and wish
to charge.
If you have a genuine warranty problem and provided that the warranty seal
has not been broken, we will either repair your telephone, or, at our sole
discretion, replace it with a similar telephone. In the event that a model may
have been discontinued, any replacement would have similar or enhanced
features.
If you need to return a faulty unit to us, send it to:
Interquartz (UK) Limited
Pennine House
Salford Street
Bury
BL9 6YA
