Quick Phone Test:
1. On the main screen with the panel disarmed, hold down the
[3]
key for five seconds.
2. The panel will display
LTE Comm Test in progress
to indicate the test has been imitated.
The Simon XT, XTi, and XTi-5 panel will let you know when the LTE Phone Test has completed by displaying
LTE Test
signal sent OK
on the panel screen. This indicates that Alarm.com has received and acknowledged the signal. This does
not guarantee that the signal went through to a monitoring station; it confirms that the Alarm.com Operations Center
received the signal. The monitoring station should be contacted directly to verify that the signal was received on the
correct account and that the Monitoring Station routing settings have been set up correctly.
The signal may not go through to the monitoring station if the Monitoring Station Account settings were entered
incorrectly on the Partner Portal or if Alarm.com was unable to send the signal successfully to the Monitoring Station
receivers. In these cases, the panel will show a
Fail to Communicate
message.
Required settings for LTE Module
Some panel settings are changed automatically when the LTE module is connected to the control panel. These settings
should not be altered. They are:
Sensor/Zone 40
Upon initial module power up, the panel recognizes and learns the LTE module as sensor/zone 40 and assigns
LTE
Module
as the sensor/zone name. Any device previously residing in panel memory as sensor/zone 40 is automatically
deleted and must be learned into panel memory using any available sensor/zone number between 01 and 39.
Clock
The LTE module sets the panel clock when it connects to Alarm.com and then updates it every 18 hours. It is important
to select the correct panel time zone on the Alarm.com website, or the panel time will not be accurate. If a system is
powered up before the customer account has been created, the time zone will default to Eastern Time.
Smoke Supervision
The Smoke Supervision setting (enables 200s smoke alarm supervision between panel and smoke detectors) for XT
version 1.6+, XTi version 1.7+, and XTi-5 is not compatible with the Alarm.com LTE module. This setting will be
automatically disabled when the module connects and should not be enabled at the panel. The default supervision with
the Smoke Supervision setting disabled is one hour.
Troubleshooting: module status information
Module status information for verifying and troubleshooting module connection status or errors can be found through the
Interactive Services menus on the XT, XTi, and XTi-5 panels.
Updated: Tue, 31 Mar 2020 20:51:49 GMT
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