Calibur Kalatel KA2 ProBridge 17 0150-0217B
7 Warranty and Service
7.1 Factory Service
If the unit requires factory service, contact the dealer who supplied the unit to you for the
correct procedures on returning the unit to the factory or the nearest factory service center.
If the dealer is not available, contact the manufacturer of the unit as detailed below and
request a Return Material Authorization number (RMA). The unit’s serial number must be
provided before an RMA number can be issued. Units returned to the factory for service
must have freight and insurance prepaid, and must show the RMA number clearly on all
shipping documents. The failure symptoms must be clearly described by the operator and
enclosed with the unit together with a copy of the original supplier’s invoice. Failure to
comply with these instructions will delay service of the unit, and may result in the unit not
being accepted by the Repair Center.
Factory Address
Kalatel
Attention: Repair Center
3197-C Airport Loop Drive
Costa Mesa, CA 92626
United States of America
Telephone: 800-343-3358 (7:00 AM to 4:30 PM, Pacific Time)
In Oregon: 541-754-9133
Fax: 541-754-7162 (24 hours a day)
For warranty information, see the following page.
7.2 Warranty
Kalatel warrants all of its equipment for three years from the date of purchase. This
warranty covers any defects in materials and workmanship. Equipment failures that are due
to improper installation, modification, abuse, or acts of nature will not be covered by this
warranty. The repair department will evaluate all equipment returned for repair to determine
warranty coverage. The Tech Support Manager will resolve any questions that may arise
during evaluation to make a final determination.
Note:
The three-year warranty does not apply to the following products:
MobileView
®
and the monitor CRT, which carry a 12-month warranty from the date of
purchase.
The warranty specifically covers any defects in material and workmanship and does not
cover equipment that has been abused, damaged, or modified.
For all warranty repairs
, Kalatel will cover all costs, including parts, labor, and shipping.
Repaired equipment will be returned via the same method of shipment in which it was
received. If a customer requests a faster return shipment, the difference will be charged.
For all non-warranty repairs
, the customer will be billed for parts, labor, and shipping.
Labor will be billed in half-hour increments.
