Interlogix advisorone User Manual Download

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466-

4421 • REV A • ISS 14APR2016

AdvisorOne User Manual 1.9.x

AdvisorOne User Manual

Summary of Contents for advisorone

Page 1: ...466 4421 REV A ISS 14APR2016 AdvisorOne User Manual 1 9 x 2016 United Technologies Corporation AdvisorOne User Manual...

Page 2: ...s Door Window Glassbreak 9 Motion Detectors 9 Carbon Monoxide CO Detectors 9 Smoke Detectors 9 Z Wave Devices 9 Cameras 9 Personal Panic Devices 10 Key Fob 10 Cellular 10 Panel Components 11 How to Us...

Page 3: ...Status 42 System Status 42 System Status Icons 43 Sensor Status 44 Events 44 Partitions Multiple Partition Systems Only 45 Configuration Programming 46 Devices 48 Users 51 Test 57 Time Date 57 Downlo...

Page 4: ...ry Warning 89 Screen Too Bright or Dim 90 Revert to Main Screen 90 Battery Test Won t Start 90 Appendix 91 Appendix A Frequently Asked Questions 91 System Operation 91 System Settings 96 Miscellaneous...

Page 5: ...described below WARNING Warning messages advise users of hazards that could result in injury or loss of life They state which actions to take or to avoid in order to prevent the injury or loss of life...

Page 6: ...and home automation devices such as lights locks and thermostats An AdvisorOne installation may include the following sensors door window motion freeze flood and smoke The system includes advanced aud...

Page 7: ...One can be controlled both locally and remotely Locally via the integrated touchscreen panel Optional Advisor TouchScreens can be used to extend the local experience elsewhere in the building Remotely...

Page 8: ...s of multiple components The AdvisorOne panel is the main component used to control and monitor the system Optional Advisor TouchScreens and mobile devices can also be used to control the system The f...

Page 9: ...outdoors The Motion Sensor icon in the At A Glance area of the main screen indicates when motion has been detected in the last 10 minutes The panel may respond by sounding chimes or an alarm If outdoo...

Page 10: ...hese touchpads are wired and usually kept near or on the user Key Fob Key fobs are handy for simple arming and disarming control functions They are portable and can be carried offsite in a purse or po...

Page 11: ...touch screen displays information about the security status Use the touch screen to navigate through the system menus and change settings check status and use applications Internal Piezo Siren The in...

Page 12: ...screens and navigate menus Some screens and menus require the user to enter a PIN access code To continue enter a PIN access code on the keypad and press CONTINUE Some screens or content can be moved...

Page 13: ...formation Note Actual logo may be different from the logo shown at left At A Glance Area If an At A Glance icon is not programmed it is grayed out and N A displays Door status The closed door icon on...

Page 14: ...as occurred or attention is required At initial startup the yellow exclamation notification is normal as the system is not yet configured Press the icon to view the status Settings and Configuration P...

Page 15: ...screens see Checking Security Status Figure 4 System Status Screen Table 3 Status Screens Tab Description System Status View information about recent system events including event name partitions on a...

Page 16: ...n System Help and About Options Display Configure Brightness Background Screen Saver Screen Saver Delay and App Icon On Main Screen Sound Configure Beep Volume Key Press Volume and Voice Volume Time D...

Page 17: ...stats etc or to provide information news sports traffic weather etc Note Some applications may require additional hardware or an Internet connection Contact the service provider for more information T...

Page 18: ...icon is located on various screens throughout the panel To view all of the help information in one location press the SYSTEM HELP button that is located on the General Settings screen Table 5 Table 5...

Page 19: ...pertise Display setting may be turned on Follow these steps to turn off the Expertise Display Note Some screens do not have a Help icon 1 Press the Settings icon on the main screen to enter the Genera...

Page 20: ...em Settings Use the System Settings screens to change the way the display looks and the volume of system sounds Press the Settings icon on the lower left of the main screen to change user preferences...

Page 21: ...Display i e the screens are not in expert mode to show more information and a Help button on many of the AdvisorOne screens AT A GLANCE WORDS Display or hide the descriptive words for the At A Glance...

Page 22: ...ttings Screen 3 Adjust the settings as desired Selected items are displayed in blue Table 7 Display Settings Options Option Description Brightness Use the left and right arrows to set the brightness o...

Page 23: ...the way down to 0 It is a regulatory requirement that beeps are audible 1 Press the Settings icon on the main screen 2 Press SOUND Figure 11 Sound Settings 3 Adjust the settings as desired Table 8 Sou...

Page 24: ...the General Settings screen 3 Adjust the Display Date Date Format and Time Format settings as desired Figure 12 and Table 9 See steps 4 10 for changing the Date Time settings 4 Press ENTER to set the...

Page 25: ...Daylight Savings Time settings See Figure 13 above This change is typically never needed unless the government changes the official start or stop of Daylight savings Do not change these values unless...

Page 26: ...f Currently Active applications to make it inactive Press and hold an application in the list of Currently Inactive applications to make it active Figure 14 Applications Settings Note Depending on the...

Page 27: ...es status beeps to signal various system events and conditions These can include a change in monitored property or a trouble condition such as a low battery or power failure The AdvisorOne panel can s...

Page 28: ...erent type of alarm Sirens are programmed by the service provider to stop sounding after a specified time The typical time is 5 minutes Table 10 Note The volume of AdvisorOne sirens cannot be adjusted...

Page 29: ...rt period of time the system may deactivate that zone for at least 8 hours since there appears to be a problem WARNING Do not enter a building during or after an alarm event without consulting applica...

Page 30: ...ndition for four hours This may be set to a different duration by the Installer A new condition will cause more beeps Encountering more than one trouble condition is rare To permanently stop the troub...

Page 31: ...s in arming level on the speaker Arming levels are shown in Table 12 Table 12 Arming Levels Level Description ARM STAY Use ARM STAY when someone is remaining inside the building Only perimeter sensors...

Page 32: ...e User Manual 1 9 x 466 4421 REV A ISS 14APR2016 2016 United Technologies Corporation Figure 17 Arm Icon 3 Press SHOW HIDE OPTIONS to turn On Off the arming options Entry Delay and Silent Exit Figure...

Page 33: ...AY if someone is remaining inside the premises Press ARM AWAY if everyone is leaving the premises Press ARM NIGHT to disable specific zones set by the installer This is a less frequently used configur...

Page 34: ...CANCEL in the top right corner of the countdown screen Note that due to industry false alarm prevention guidelines a feature called Auto Stay ARM may occur in the panel where an ARMed to AWAY may be c...

Page 35: ...In certain conditions it may be preferable to send a silent alarm If set up by the service provider the system comes with a duress code A duress code entry sends a silent alarm to the Central Station...

Page 36: ...n At A Glance The At a Glance icons displayed on the Main screen provide sensor status for all monitored Doors Windows Motions Property and Assets A quick look at these icons will identify any monitor...

Page 37: ...icon for more information about the status of the Motions sensors Property status Depicts status changes in monitored property protection in the building for example water detection glassbreak detecti...

Page 38: ...rvice Provider Contact Information Press the Service Provider Logo on the top right corner of the main screen to view contact information for the service provider Figure 23 This information includes t...

Page 39: ...icon Figure 24 on the top left corner of the main screen if displayed to send a message to the central station and to sound an alarm through the internal Piezo siren and the external siren if connecte...

Page 40: ...opriate alarm FIRE fire department PANIC police or AUXILIARY medical Figure 25 The actual policy regarding emergency alarms is subject to determined by the service provider Figure 25 Emergency Alarm O...

Page 41: ...located on the bottom right corner of the screen Figure 26 Figure 26 Alarm Cancel Button 2 Enter a user PIN access code 3 On a multiple partition system your configuration may not be multiple select t...

Page 42: ...of the partitions multiple partition systems only Figure 28 Figure 28 System Status Icon System Status The System Status screen Figure 29 displays information about recent system events These events c...

Page 43: ...s Screen System Status Icons Table 14 System Status Icons State Power Battery RF Security PSTN Wired IP Devices WAN Internet Wi Fi Cell Blue tooth Z Wave SD Card Server Installed Normal a b c Not Inst...

Page 44: ...splays the status and connection type and strength of the sensors monitored by the system Note More bars represent a better signal strength Fewer bars represent weaker signal strength Contact the serv...

Page 45: ...Screen Partitions Multiple Partition Systems Only The Partitions screen Figure 32 displays information about the system partitions This information includes partition number name and status armed or...

Page 46: ...onfiguration Programming The AdvisorOne security system allows users to configure and program certain options This is done through the Configuration Programming menus The six menus for Configuration P...

Page 47: ...421 REV A ISS 14APR2016 2016 United Technologies Corporation Follow these steps to open the Configuration Programming screen 1 Press the Settings icon on the main screen Figure 34 Figure 34 Settings i...

Page 48: ...5 Devices Screen Temporarily Bypassing a Sensor When sensors are bypassed they are not monitored by the system The system does not create an alarm for bypassed sensors A sensor is bypassed as long as...

Page 49: ...be bypassed Figure 37 Select sensor for Bypass 6 Press CONTINUE A bypassed sensor only stays bypassed until the next time the system is disarmed Temporarily Disabling a Key Fob Personal Panic Button...

Page 50: ...y Fobs Personal Panic Buttons or Mobile Devices 5 Press the check mark next to the disabled device indicated by a blue check mark A device is activated when the check mark is gray 6 Press CONTINUE 7 A...

Page 51: ...Advisor One End User can edit his or her own profile An End User has access to fewer settings than a Master User The next sections describe Adding a User Editing a Current User Editing a Different Use...

Page 52: ...dex AdvisorOne User Manual 1 9 x 466 4421 REV A ISS 14APR2016 2016 United Technologies Corporation Figure 40 Users screen 6 Enter settings for the new user Figure 41 and Table 15 Figure 41 User Config...

Page 53: ...le Phone Number Set a mobile phone number to receive notifications A phone number must start with a plus sign Then add the full number starting with 1 and the area code Key Fob Personal Panic Buttons...

Page 54: ...n to access and control the AdvisorOne An AdvisorOne End User can edit his or her own profile An End User has access to fewer settings than a Master User Friends or employees are typically users This...

Page 55: ...options for Editing Current User are the same as discussed in the previous section Refer to the previous section for specifics on User configuration 6 Press SAVE when finished Editing a Different User...

Page 56: ...hen press CONFIGURATION 2 Enter a Master PIN access code 3 Press USERS from the Configuration Programming screen 4 Press USERS from the Users screen 5 Select the user to be removed and press DELETE Fi...

Page 57: ...enu Screen Time Date The Time Date Settings screen is used to adjust the time and date and time zone and to alter when Daylight Savings time begins and ends not often Note In some configurations the d...

Page 58: ...w and Right Arrow icons to set the Year Month and Day Time Set the current time on the system Press Left Arrow and Right Arrow icons to see the Hours Minutes and Seconds Internet Time Synchronization...

Page 59: ...be remotely maintained by the service provider Control of the Downloader capability can be managed from this screen Press Connect only when instructed by the service provider Otherwise do not use thi...

Page 60: ...operate Other apps such as Weather require an Internet connection Contact the service provider for more information to obtain these capabilities To launch an application press the Applications icon o...

Page 61: ...ter the application itself for example changing from the weather app to the cameras app Note Some applications may require additional hardware or an Internet connection Contact the service provider fo...

Page 62: ...to verify that the door is closed or open View the camera feed at the AdvisorOne panel or through a mobile device Contact the service provider for more information Follow these steps to view the camer...

Page 63: ...Press CLOSE to go back to the Cameras screen 6 Press the camera thumbnail image to view live video feed 7 Use the left and right navigation arrows next to the live view to navigate between live views...

Page 64: ...immer switch can also be adjusted Lights can be controlled at the panel or through a mobile device Contact the service provider for more information Follow these steps to adjust the light settings 1 P...

Page 65: ...open or closed To verify that a door or window is closed monitor the lock with a door window sensor and or a camera providing live video feed Contact the service provider for more information Follow...

Page 66: ...ontact the service provider for more information Follow these steps to use the News application 1 Press the NEWS icon on the Application screen 2 Scroll up or down inside the application folder to rea...

Page 67: ...rom that category Figure 57 Figure 57 News Categories Note that news selections are not factory set The service provider must select the news source feeds before the News app will work If an error is...

Page 68: ...er may have added photos to the system from a microSD card Contact the service provider for more information Follow these steps to use the Photos application 1 Press the PHOTOS icon on the Application...

Page 69: ...ds Note Make a selection immediately after the Slideshow screen appears If the Slideshow Time screen disappears before a selection is made press the tools icon again and immediately make a selection F...

Page 70: ...ice Contact the service provider for more information Follow these steps to use the Sports application 1 Press the SPORTS icon on the Application screen 2 Scroll up or down inside the application fold...

Page 71: ...466 4421 REV A ISS 14APR2016 2016 United Technologies Corporation 5 Press the desired category Figure 62 This sets the application to show sports from that category 6 Press CLOSE to exit the Sports a...

Page 72: ...t room temperature Figure 63 The text above the MODE button shows the present thermostat mode To change from Fahrenheit to Celsius and vice versa press and hold the period between the large digits 2 P...

Page 73: ...x 466 4421 REV A ISS 14APR2016 2016 United Technologies Corporation Figure 64 Thermostats 4 Press the current temperature to toggle between Fahrenheit and Centigrade 5 Press CLOSE to exit the thermost...

Page 74: ...Press the TRAFFIC icon on the Applications screen to view the map of any city 2 Use the left and right navigation arrows to scroll between cities Figure 65 3 Scroll up or down inside the map as desir...

Page 75: ...2016 United Technologies Corporation Figure 66 Traffic Settings 7 To show the satellite view press SHOW To hide the satellite view and show the map view press HIDE See Figure 67 for the Traffic Map V...

Page 76: ...s provide the five day forecast and also the maximum temperature For questions on the weather application contact the service provider for more information Follow these steps to use the Weather applic...

Page 77: ...and delete zip codes Figure 70 3A Press ADD ZIP CODE to activate the keypad and then enter the corresponding zip code for the city weather forecast to be viewed 3B Press DELETE ZIP CODE to display the...

Page 78: ...es on the touch screen Do not use glass cleaner on the touch screen Testing the System The system should be tested regularly or if conditions change Follow these steps to open the Test screen 1 Press...

Page 79: ...every minute to indicate time is running out Figure 72 Figure 72 Sensor Test Screen 4 Trip the sensor Table 18 The signal level is recorded under the sensor on the Sensors screen Note When a sensor i...

Page 80: ...More additional bars represent stronger signal strength All sensors should have at least two bars If any reading seems low or incorrect contact the service provider for more information 5 When all sen...

Page 81: ...g on the situation it may be necessary to contact the central monitoring station before starting the installation 2 From the Configuration Programming screen press TEST 3 Press REPORTING 4 Press CALL...

Page 82: ...ogies Corporation Figure 75 Report Delivered If the test is not successful the screen displays Report Fail For information about resolving this issue see Reporting Test Call Fails in the Troubleshooti...

Page 83: ...atically after four minutes Note The sirens are designed to make a very loud noise The volume level of the sirens cannot be adjusted Test other outputs in a similar manner Figure 76 Output Test Depend...

Page 84: ...77 Key Fob Personal Panic Test 2 Press and hold the Lock and Unlock buttons simultaneously on a key fob or the panic button on a personal panic device for three seconds The signal level is recorded No...

Page 85: ...o check battery status Note It is normal for the Low Battery message to appear when the system is first set up If the message does not go away after three days perform the Battery Test If it persists...

Page 86: ...r START is pressed These results include initial voltage minimum voltage and voltage difference Figure 80 Press Start to Begin Battery Test Note If the test does not start after pressing the Test butt...

Page 87: ...eps and messages will start again four hours later Reporting Test Call Fails If the test call fails Figure 81 contact the service provider Figure 81 Test Call Fails Internet Applications Not Working T...

Page 88: ...as English for example 1 Press the Settings icon on the main screen then press CONFIGURATION 2 Enter the Master PIN access code 3 Press USERS 4 Press USERS again 5 Select the desired user and press ED...

Page 89: ...screen then press CONFIGURATION 2 Enter the Master PIN access code 3 Press TEST 4 Place all sensors in their secured non alarm state 5 From the Test screen press SENSORS Figure 82 Sensor Test Screen 6...

Page 90: ...e General Settings screen appears 2 Press DISPLAY Figure 83 Display Settings Screen 3 Use the left and right arrows to adjust brightness Revert to Main Screen When in programming a period of inactivit...

Page 91: ...nown leave the premises and contact the appropriate authorities If an alarm is set off by accident use these steps to stop it 1 Press the Padlock icon located on the bottom right corner of the screen...

Page 92: ...as a tilt sensor is attached to an asset such a piece of art Information displays under the Assets icon Trouble beeps Six beeps repeated every minute These beeps and a flashing yellow exclamation ove...

Page 93: ...n an emergency press the Emergency alarm icon on the upper left corner of the main screen Figure 85 Note The Emergency icon may not be present on all systems This is a configuration option set by the...

Page 94: ...emergency buttons can be enabled or disabled by the service provider Can I change arming levels without disarming the system Yes Follow these steps to change arming levels without disarming the syste...

Page 95: ...t arming cycle 1 Press the Settings icon on the main screen and press CONFIGURATION 2 Enter a PIN access code 3 Press DEVICES 4 Press BYPASS next to Sensors 5 Press the check mark next to the sensors...

Page 96: ...s message resolve the issue The message is automatically removed from the system status screen For example a Low Battery message is removed when the battery is charged System Settings How do I adjust...

Page 97: ...97 Contents Index AdvisorOne User Manual 1 9 x 466 4421 REV A ISS 14APR2016 2016 United Technologies Corporation Figure 89 Display Settings Screen 3 Use the left and right arrows to adjust brightness...

Page 98: ...presses and voice Figure 90 Note The volume of system sirens cannot be set to 0 1 Press the Settings icon on the main screen 2 Press SOUND on the General Settings screen Figure 90 Sound Settings 3 Us...

Page 99: ...ps to edit User settings For more detailed information see the Users section 1 Press the Settings icon on the main screen and press CONFIGURATION 2 Enter a PIN access code 3 Press USERS 4 Press EDIT C...

Page 100: ...time that user s PIN access code is entered Follow these steps to assign the Duress authority to a user Note Duress code is used for a send a silent alarm to a Central Station Duress codes cannot be u...

Page 101: ...14APR2016 2016 United Technologies Corporation 6 Press Select next to Authority Figure 92 Figure 92 User Configuration screen 7 Press the check next to Duress Figure 93 Duress is selected when the che...

Page 102: ...teps to change the language for a user s account 1 Press the Settings icon on the main screen and press CONFIGURATION 2 Enter a Master PIN access code 3 Press USERS from the Configuration Programming...

Page 103: ...in screen If not displayed use these steps 1 Press the Settings icon on the main screen 2 Press TIME DATE 3 Press ENTER next to SET TIME DATE 4 Enter a Master User PIN access code 5 Press the Left Arr...

Page 104: ...is listed in addition to Pacific Time If the specific area is not listed and the Daylight Savings time is not supported in the area and the time of the panel is off by one hour continue with the follo...

Page 105: ...n For this system and for the entire Advisor line of products from Interlogix go to http www interlogix com advisor Where can I find service provider contact information Press the Service Provider Log...

Page 106: ...sorOne system If a phone configured to the AdvisorOne system is lost remove the phone the SMS text features and the Push notification from the user account associated with the phone 1 Press the Settin...

Page 107: ...er List of Learned Panics and Key Fobs SMS Notification Mobile Devices SIP Address Advanced Feature Edit Users List of Learned Mobile Devices Add Disable Master Add Duress User Other Added Users Test...

Page 108: ...le PIN Access code User Name Access Code Language Authority Master User Duress Code Yes No User Phone if supplied Key Fob User Phone if supplied Personal Panic Buttons 1 2 3 4 5 6 7 8 9 10 Wireless Se...

Page 109: ...visorOne User Manual 1 9 x 466 4421 REV A ISS 14APR2016 2016 United Technologies Corporation Sensor number Sensor name Sensor type Location 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 32 33...

Page 110: ...x AdvisorOne User Manual 1 9 x 466 4421 REV A ISS 14APR2016 2016 United Technologies Corporation Zones Name Type of Sensor if known AT A Glance Night Arming Mode Partition Assignment Camera Linked 1 2...

Page 111: ...ower to sensors is inadequate or disconnected Freeze or environmental sensors not located in areas where the appropriate condition can be detected Smoke does not reach a smoke sensor Smoke sensors can...

Page 112: ...oute if closed doors feel hot to the touch Crawl and hold your breath as much as possible to help reduce smoke inhalation during an escape Meet at a designated outdoor location Emphasize that no one s...

Page 113: ...location within a building Up to 32 Advisor TouchScreens can be used with one AdvisorOne panel Alarm A condition indicating a state of alert duress perimeter violation or fire on the premises Alarm R...

Page 114: ...ergency Fire Panic or Auxiliary and to sound an alarm Note The Emergency alarm always sounds locally A response by authorities depends on the central monitoring station connectivity Contact the servic...

Page 115: ...ystem SMS Short Message Service SMS refers to text messages sent to or from the AdvisorOne system Tamper Means to interfere with or cause damage to a security related device within the system Touch Sc...

Page 116: ...T OR PROVIDE ADEQUATE WARNING OR PROTECTION FROM BREAK INS BURGLARY ROBBERY FIRE OR III WILL WORK PROPERLY IN ALL ENVIRONMENTS AND APPLICATIONS Disclaimer THE INFORMATION IN THIS DOCUMENT IS SUBJECT T...

Page 117: ...nd receiver Connect the equipment into an outlet on a circuit different from that to which the receiver is connected Consult the dealer or an experienced radio TV technician for help Changes or modifi...

Page 118: ...nsequential damages under any theory of liability whether based in contract tort negligence product liability or otherwise Because some jurisdictions do not allow the exclusion or limitation of liabil...

Page 119: ...ophone 28 Figure 16 Alarm 29 Figure 17 Arm Icon 32 Figure 18 Arming Options 32 Figure 19 Arm System screen 33 Figure 20 Arming Protest 34 Figure 21 Disarm Arm 34 Figure 22 At A Glance Icons 36 Figure...

Page 120: ......

Page 121: ...ments Website 5 Downloader 60 Duress Alarm 36 Emergency 40 Cancel Alarm 42 Create Alarm 41 End Alarm 42 Entry Delay 33 Events Log 45 Fire Alarm See Emergency General Settings See Settings Home Screen...

Page 122: ...Key Fob 85 Outputs 84 Personal Panic Device 85 Reporting 82 Sensors 80 Time See Time Date Time Date Set 24 Setting 58 Trouble Beeps See Beeps Troubleshooting 88 User Configuration Options 54 Users Ad...

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