Interaction Media Server Appliance Installation and Configuration Guide
7
Introduction
The Interaction Media Server appliance is a pre-certified server that supports IC applications out of
the box. Interaction Media Server is a required subsystem of Interaction Center. Its main purpose
is to handle IP-based audio streams. These audio streams include Voice-over-IP (VoIP) active call
connections, recordings, and the playing of prompts. This guide describes the Interaction Media
Server appliance and the basic installation and configuration process.
In this section:
•
About the Interaction Media Server appliance
•
Interaction Media Server appliance contents
•
Safety precautions
•
About this guide
•
For more information
About the Interaction Media Server appliance
The Interaction Media Server appliance is a pre-built Windows Server 2008 R2 server. The
Interaction Media Server and Interaction SIP Proxy software are pre-installed on the server, and
additional configuration is required once the server is connected to the network.
Interaction Media Server appliance contents
Included in the box with the Interaction Media Server appliance are the following items:
•
Medium and Large Interaction Media Servers only
:
The certified Media Server, including
an internal USB flash drive (“Interaction Recovery Module”) for restoring the factory image.
•
Medium and Large Interaction Media Servers only
:
Factory Image Restoration Procedures
technical reference, HP Proliant server documentation/documentation disk, HP iLO Advanced
License (1-yr),
•
Interaction Media Server appliance “goody bag” containing
Interaction Media Server Appliance
Installation and Configuration Guide
(this guide), Quality Assurance Report, and Burn In Report.
•
Rails for the server rack, along with accompanying documentation.
Safety precautions
(Medium and Large Interaction Media Servers only)
Please review the safety precautions included in the HP documentation for information about rack
mounting considerations, electrical and general safety guidelines, and server setup. You can find
more information on the enclosed HP Proliant documentation disk, on the HP ProLiant Servers page
at http://hp.com/go/foundation or at the HP Technical Support site at http://www.hp.com/cgi-
bin/hpsupport/index.pl.
