13
Limited One (1) Year Warranty
Please read the following warranty information for important disclosures before using your new Human
Touch Technology
™
‚ iJoy
®
Ride.
It is Interactive Health’s mission to design, develop, manufacture and sell innovative, high quality massage products
that create a better and healthier way of life. We appreciate your commitment to our mission and our products and
are pleased to let you know that the Interactive Health
®
‚ iJoy
®
Ride that you purchased comes with a limited one-
year warranty. The warranty provides peace of mind that you are covered for mechanical or structural defects in
workmanship within the coverage guidelines and limitations outlined below.
Coverage Guidelines:
The warranty begins on the original purchase date and consists of:
•
Factory Service (Labor): Interactive Health
®
will supply packing materials, cover return shipping to Interactive
Health
®
, repair parts covered by this warranty and labor for repair work and return shipping to purchaser when
repairs are completed.
•
Parts Only (Parts): Interactive Health
®
will supply repair parts that are covered by this warranty and return
shipping to purchaser for repairs performed at the factory.
•
Structural (Metal Frame): Interactive Health
®
will supply packing materials and repair parts covered by this
warranty and return shipping to purchaser for repairs performed at the factory.
In the unlikely event that your iJoy
®
Ride malfunctions or requires repair, please contact your retailer. For USA
customers only, please contact Interactive Health
®
Customer Service at (800) 355-2762 between the hours of
9:00AM and 5:00PM PST or [email protected] for assistance. You can also send a fax to customer service at
(800) 840-2940.
All warranty service requires approval and authorization by Interactive Health
®
. Products require a Return
Merchandise Authorization Number (RMA) for any returns to the factory. For returns, the consumer is responsible
for packing the product in the original box or in approved packaging that is available for sale from Interactive
Health. Shipping and freight coverage under this warranty requires scheduling by Interactive Health and only
includes "curb-side" pickup/delivery. Products received without a valid RMA number or one clearly marked on the
box will be refused.
General Limitations:
•
The warranty is only valid within the United States and Canada provided the product has been operated according
to the instructions accompanying it and has not been misused or damaged in any way that is beyond the control of
Interactive Health.
•
All service covered by this warranty must be approved by Interactive Health and repairs performed by authorized
technicians.
•
The warranty applies only to the product; accessories or enhancements are not covered.
•
Important exclusions apply to cosmetic items such as fabrics, woods, foams, padding, plastics covers, etc.
•
Interactive Health is not responsible in any way for losses, damages, or inconvenience caused by equipment failure.
•
For a complete listing of warranty coverage, exclusions, and limitations, visit www.interhealth.com.
•
Warranties do not apply to rental, business, commercial, institutional, or other non-residential users.
•
Separate warranty terms apply to used/refurbished products including those received out-of-box. Proof of purchase
(original receipt) is required for all warranty repairs.
EXTENDED WARRANTIES:
Interactive Health
®
offers extended warranty programs to enhance ownership of the Interactive Health
®
product!
Extended warranty purchases are available within 90 days of purchase of iJoy
®
product from either the retailer or
direct from Interactive Health's Customer Service Department.
Please visit www.interhealth.com for the latest terms and pricing for extended warranties.
(iJoy
®
Models)
Factory Service
Parts
Structural
New Products (Original Packaging Only)
90 days
1 year
N/A
Refurbished Products
60 days
6 months
N/A
Floor Demos (including "out of box")
NONE
6 months
N/A
