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Eclipse Associate Display and Basic Digital Phone User Guide
When you log in to a group, you may be automatically connected to a call after you
hear a short ring burst. If the ACD Agent ID Automatic Connect option is enabled for
your hunt group and you are using a headset, you will be automatically connected. If
this option is not enabled for your hunt group, the call will ring until you answer it or
until it times out to another extension.
NOTE:
Even if the ACD Agent ID Automatic Connect option is enabled, the first call
you receive (after you log in or remove your phone from DND while logged in) will ring
until you answer it. You will, however, be automatically connected to subsequent calls.
To log out of one or more ACD hunt group:
1.
EITHER,
Dial
to log out of all of your ACD hunt groups at once. The
display shows AGENT LOGGED OUT OF ALL ACDS, and you hear a confir-
mation tone.
OR,
With or without the handset lifted, dial
. One of the following dis-
plays will appear (Associate Display Phones only):
•
If you were logged in to only one hunt group,
the display shows AGENT
LOGGED OUT OF
<hunt group>.
The procedure is complete.
•
If you were logged in to more than one hunt group,
the display shows
AGENT LOGOUT ACD NUMBER. Dial the extension number of the
desired ACD hunt group.
•
If you were not logged in to any hunt group,
the display shows NOT
LOGGED INTO ANY ACD GROUP.
2.
Hang up if off-hook.
Ending an ACD Hunt Group Call
Each time you end an ACD hunt group call, a wrap-up timer is started. Until this
timer expires, you will not receive another call through any ACD hunt group. You
can, however, end the wrap-up session before this timer expires, as described below.
To terminate the ACD Agent wrap-up period before the timer expires:
With the handset in the cradle, dial
.
NOTE:
If you were not logged in to an ACD hunt group, the display shows CANNOT
ACCESS RESERVED FEATURE.
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