Intellinet 524728 User Manual Download Page 75

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Chapter IV: Troubleshooting

If you find that the access point is working improperly or stops
responding, refer to the troubleshooting suggestions below. Some
problems can be solved without assistance in a short time.

Scenario

Solution

Access point is not
responding when I
want to access it by
Web browser

a. Check the connection of the power cord

and network cable of this access point.
All cords and cables should be correctly
and firmly inserted.

b. If all LEDs on this access point are out,

check the status of the A/C power
adapter and make sure it’s correctly
powered.

c. You must use the same IP address

section the access point uses.

d. Are you using a MAC or IP address

filter? Try to connect the access point by
another computer and see if it works; if
not, perform a hard reset (press the
Reset button).

e. Set your computer to obtain an IP

address automatically (DHCP) and see
if your computer can get an IP address.

f. If you did a firmware upgrade and this

happens, contact your dealer for help.

g. If all above solutions don’t work, contact

the dealer for help.

Can’t get connected
to the wireless
access point

a. If encryption is enabled, re-check the

WEP or WPA passphrase settings on
your wireless client.

b. Try to move closer to the wireless

access point.

c. Unplug the power plug of the access

point and plug it back in after 10
seconds.

Summary of Contents for 524728

Page 1: ...WIRELESS N ACCESS POINT USER MANUAL MODELS 525404 524728 524735 INT 525404 524728 524735 UM 0214 04 ...

Page 2: ...nd on the user is encouraged to try to correct the interference by one or more of the following measures 1 Reorient or relocate the receiving antenna 2 Increase the separation between the equipment and receiver 3 Connect the equipment into an outlet on a circuit different from that to which the receiver is connected 4 Consult the dealer or an experienced radio technician for help FCC Caution This ...

Page 3: ...ion exposure set forth for an uncontrolled environment In order to avoid the possibility of exceeding the FCC radio frequency exposure limits human proximity to the antenna shall not be less than 20 cm 8 inches during normal operation The antenna s used for this transmitter must not be co located or operating in conjunction with any other antenna or transmitter The equipment version marketed in th...

Page 4: ...of those who install and use it However special attention must be paid to the dangers of electric shock and static electricity when working with electrical equipment All guidelines of this and of the computer manufacturer must therefore be allowed at all times to ensure the safe use of the equipment EU Countries Intended for Use The ETSI version of this device is intended for home and office use i...

Page 5: ...ddress setup 14 2 2 5 Connecting to Web Management Interface 17 2 3 View System Status and Information 19 2 4 Select an Operating Mode for Wireless Access Point 21 2 4 1 AP Mode 23 2 4 1 1 Multiple ESSID 25 2 4 2 Station Infrastructure 26 2 4 2 1 Wireless Site Survey 28 2 4 3 AP Bridge Point to Point Mode 29 2 4 4 AP Bridge Point to Multi Point Mode 32 2 4 5 AP Bridge WDS Mode 34 2 4 6 Universal R...

Page 6: ... Address of the Wireless Access Point 62 2 10 3 DHCP Server 64 Chapter III Advanced Configuration 66 3 1 Configuration Backup and Restore 66 3 2 Firmware Upgrade 67 3 3 System Reset 68 Chapter IV Troubleshooting 69 Chapter V Glossary 71 ...

Page 7: ...f this access point include Compatible with IEEE 802 11b g Draft N wireless network standard works with other 802 11b g Draft N wireless devices Allows wireless devices to connect to existing wired network and share network resources Supports DHCP server function Supports 64 128 bit WEP WPA and WPA2 wireless data encryption Supports MAC address filtering only allows specific wireless devices of yo...

Page 8: ...all children under 3 years of age They may put the small parts in their nose or mouth possibly causing injury KEEP THIS ACCESS POINT OUT THE REACH OF CHILDREN 6 The access point will become hot when in use for long time This is normal and is not a malfunction DO NOT put this access point on paper cloth or other flammable materials 7 There s no user serviceable part inside the access point If the a...

Page 9: ...r network devices with a wired or wireless network interface card Web browser Microsoft Internet Explorer 4 0 or above Netscape Navigator 4 7 or above Opera Web browser or Safari Web browser An available AC power socket 100 240 V 50 60 Hz ...

Page 10: ...eck to see if there s anything missing in the package If so contact your dealer of purchase Wireless Access Point main body 1 pc 3dBi Dipole Antenna Model 525404 1 pc Models 524728 and 524735 2 pcs Quick Install Guide 1 pc User Manual on CD 1 pc A C Power Adapter 1 pc ...

Page 11: ...ess point is switched on and correctly powered On Wireless WPS mode is enabled Off Wireless network is switched off WLAN Flashing Wireless LAN activity transferring or receiving data On LAN port is connected Off LAN port is not connected LAN Flashing LAN activity transferring or receiving data ...

Page 12: ...duct Power Power connector connects to A C power adapter LAN Local area network LAN port Reset WPS Reset the router to factory default settings clear all settings or start the WPS function Press this button and hold it in for 10 seconds to restore all settings to factory defaults press this button for less than 5 seconds to start the WPS function ...

Page 13: ...hrough the LAN port of the access point using Ethernet cable 2 Connect the A C power adapter to the wall socket then connect it to the Power jack of the access point 3 Check all LEDs on the front panel The PWR LED should be steadily on the LAN LED should be on if the access point is correctly connected to the ADSL modem router or switch hub If the PWR LED is not on or if any LED you expect to be o...

Page 14: ...P address If it s set to use a static IP address or if you re unsure follow the instructions below to configure your computer to use a dynamic IP address If the operating system of your computer is Windows 95 98 Me Go to section 2 2 1 Windows 2000 Go to section 2 2 2 Windows XP Go to section 2 2 3 Windows Vista Go to section 2 2 4 2 2 1 Windows 95 98 Me IP address setup 1 Click the Start button it...

Page 15: ...9 2 Select Specify an IP address then enter the following settings in their respective fields IP address 192 168 2 2 Subnet Mask 255 255 255 0 Click OK when finished ...

Page 16: ...e located at lower left corner of your computer then click Control Panel Double click the Network and Dial up Connections icon then double click Local Area Connection The Local Area Connection Properties window will appear Select Internet Protocol TCP IP then click Properties ...

Page 17: ...11 2 Select Use the following IP address then enter the following settings in their respective fields IP address 192 168 2 2 Subnet Mask 255 255 255 0 Click OK when finished ...

Page 18: ...ould be located at lower left corner of your computer then click Control Panel Double click the Network and Internet Connections icon click Network Connections then double click Local Area Connection The Local Area Connection Status window will appear Click Properties ...

Page 19: ...13 2 Select Use the following IP address then enter the following settings in their respective fields IP address 192 168 2 2 Subnet Mask 255 255 255 0 Click OK when finished ...

Page 20: ...t corner of your computer then click Control Panel Click View Network Status and Tasks then click Manage Network Connections Right click Local Area Netwrok then select Properties The Local Area Connection Properties window will appear Select Internet Protocol Version 4 TCP IPv4 then click Properties ...

Page 21: ...15 2 Select Use the following IP address then enter the following settings in their respective fields IP address 192 168 2 2 Subnet Mask 255 255 255 0 Click OK when finished ...

Page 22: ...16 ...

Page 23: ...ement interface Start your Web browser and enter 192 168 2 1 in the address bar then press the Enter key The following message should display Enter a username and password in the corresponding text fields The default username is admin the default password is 1234 Click OK and you can see the Web management interface of this access point ...

Page 24: ...username and password again it means you didn t input the username and password correctly Re enter the username and password If you re certain the username and password you entered are correct go to 4 2 Troubleshooting to perform a factory reset and set the password back to its default value ...

Page 25: ...The information is helpful when you want to know the details of your access point and when you need to fix a communication problem between this access point and other wired wireless computers devices You can click Home on the left while viewing other screens as well and the system status and information will be displayed as shown Here are descriptions of every item Up time Displays the total elaps...

Page 26: ...SID the name used to identify this wireless access point Channel Number Displays current wireless channel number Security Displays current wireless security setting BSSID Displays current BSSID a unique identification of this access point that can not be modified by the user Associated Clients Displays the number of connected wireless clients IP Address Displays the IP address of this wireless acc...

Page 27: ...can click the Mode drop down menu to select an operating mode There are six operating modes available AP Allows wireless clients to connect to the access point and exchange data with the devices connected to the wired network Station Infrastructure Enables the Ethernet device such as TV and game player connected to the access point to a wireless client AP Bridge Point to Point Establishes a wirele...

Page 28: ...lar to AP Bridge to Multi Point While the access point doesn t work in bridge dedicated mode it will be able to accept wireless clients while the access point is working as a wireless bridge Universal Repeater This product can act as a wireless range extender that will help you extend the network wirelessly The access point can act as Station and AP at the same time It can use the Station function...

Page 29: ... band settings you ll be able to allow or deny the wireless client of a certain band If you select 2 4 GHz B 2 4 GHz N or 2 4 GHz G only wireless clients using the wireless band you select 802 11b 802 11 Draft N or 802 11g will be able to connect to this access point If you select 2 4 GHz B G then only wireless clients using 802 11b and 802 11g bands will be able to connect to this access point If...

Page 30: ...nts nearby refrain from using the same channel number Associated Clients Click the Show Active Clients button and a new popup window will appear which contains the information about all wireless clients connected to this access point You can click the Refresh button in the popup window to keep information up to date After you finish with the settings click Apply and the following message will be d...

Page 31: ... WMM and VLAN settings Here are descriptions of every setup item No Except for the Main SSID you can configure another three ESSIDs here Enable Select the box to enable the additional ESSIDs SSID Input the SSID name the name used to identify this wireless access point here You can input up to 32 alphanumerical characters NOTE THE ESSID IS CASE SENSITIVE NOTE If you want to configure the wireless s...

Page 32: ...t kinds of data to give higher priority to applications that require instant response Therefore you can improve the performance of such network applications VLAN ID 0 Untagged If your network uses VLANs you can assign the SSID to a VLAN on your network Client devices that associate using the SSID are grouped into this VLAN The VLAN ID range is from 1 to 4094 The VLAN ID is 0 by default meaning tha...

Page 33: ...nect to this access point select 2 4 GHz B G N Main ESSID Input the ESSID the name used to identify this wireless access point here You can input up to 32 alphanumerical characters NOTE THE ESSID IS CASE SENSITIVE Site Survey When you use this access point as a wireless station for an Ethernet network device to have wireless capability you have to associate it with a working access point Click Sel...

Page 34: ...evious page and continue with other settings or click Apply to restart the wireless access point Changes will take effect after about 30 seconds 2 4 2 1 Wireless Site Survey The table will list the access points nearby as the access point is set to Station mode You can select one of the access points to associate with ...

Page 35: ...tronger the connection quality is better Mode Display the wireless modes of the access points 11b 11b g 11b g n or 11n only Refresh Click this button to refresh the table Connection Select an access point and click to choose the network The SSID name of the access point you have selected will be displayed in the Main SSID on the Basic Setting page 2 4 3 AP Bridge Point to Point Mode In this mode t...

Page 36: ...hen only wireless clients using 802 11b and 802 11g bands will be able to connect to this access point If you want to allow 802 11b 802 11g and 802 11 Draft N clients to connect to this access point select 2 4 GHz B G N Channel Number Select a channel number you wish to use The channel number must be the same as another wireless access point you wish to connect MAC address 1 Input the MAC address ...

Page 37: ...sage will be displayed When you see this message the settings you made are successfully saved Click Continue to go back to the previous page and continue with other settings or click Apply to restart the wireless access point Changes will take effect after about 30 seconds ...

Page 38: ... set your access point to this mode it will not accept regular wireless clients anymore When you select AP Bridge Point to Multi Point the following options will be displayed Here are descriptions of every setup item Band Select the wireless band you wish to use By selecting different band settings you ll be able to allow or deny the wireless client of a certain band If you select 2 4 GHz B 2 4 GH...

Page 39: ...onnect to MAC address 1 4 Input the MAC address of the wireless access point you wish to connect to Set Security Click to select an encryption mode for this wireless link A new popup window will appear Refer to Section 2 7 for detailed descriptions After you finish with the settings click Apply and the following message will be displayed When you see this message the settings you made are successf...

Page 40: ...hat are physically isolated When you use this mode this access point is still able to accept wireless clients When you select AP Bridge WDS the following options will be displayed Here are descriptions of every setup item Band Select the wireless band you wish to use By selecting different band settings you ll be able to allow or deny the wireless client of a certain band If you select 2 4 GHz B 2...

Page 41: ...SSIDs click this button For detailed descriptions of the function refer to Section 2 4 1 1 Channel Number Select a channel number you wish to use The channel number must be the same as another wireless access point you wish to connect to Associated Clients Click Show Active Clients and a new popup window will appear that contains information about all wireless clients connected to this access poin...

Page 42: ... mode the access point can act as a wireless repeater It can be Station and AP at the same time It can use the Station function to connect to a root AP and use the AP function to service all wireless stations within its coverage NOTE For Repeater Mode this access point will demodulate the received signal check if this signal is noise for the operating network then have the signal modulated and amp...

Page 43: ...N MAIN SSID Input the ESSID the name used to identify this wireless access point here You can input up to 32 alphanumerical characters NOTE THE ESSID IS CASE SENSITIVE Multiple ESSID The access point supports multiple SSID functions up to four SSIDs can be set If you want to configure additional SSIDs click this button For detailed descriptions of the function refer to Section 2 4 1 1 Channel Numb...

Page 44: ... in the table and the access point will join the wireless LAN through this access point Go to Section 2 4 2 1 for more information about the Wireless Site Survey Table After you finish with the settings click Apply and the following message will be displayed When you see this message the settings you made are successfully saved Click Continue to go back to the previous page and continue with other...

Page 45: ...WPS mode and push a specific button on the wireless client to start WPS mode You can push the Reset WPS button of this access point or click Start PBC in the Web configuration interface to do this if you want to use PIN code you need to provide the PIN code of the wireless client you wish to connect to this access point and then switch the wireless client to WPS mode The detailed instructions are ...

Page 46: ...tatus If data encryption settings of this access point have never been set an unConfigured message will be displayed here see Section 2 7 for detailed information if data encryption settings have been set before a Configured message will be displayed here Self PinCode This is the WPS PIN code of this access point This code is useful when you need to build wireless connections by WPS with other WPS...

Page 47: ...or WPS connection When Enrollee mode is enabled the AP will follow the wireless settings of the wireless clients for WPS connection Start PBC Click Start PBC to start the Push Button style WPS setup procedure This access point will wait for WPS requests from wireless clients for 2 minutes The WLAN LED on the access point will be lit for 2 minutes when this access point is waiting for incoming WPS ...

Page 48: ...ttings on the left side to enter the Advanced Settings menu and the following message will be displayed Here are descriptions of every setup item Fragment Threshold Set the fragment threshold of the wireless radio Do not modify the default value 2346 unless you know what it does RTS Threshold Set the RTS threshold of the wireless radio Do not modify the default value 2347 unless you know what it d...

Page 49: ...aken by wireless signals of this access point It s suggested to select Auto 20 40 MHz Do not change to 20 MHz unless you know what it is Preamble Type Set the type of preamble of the wireless radio Do not modify the default Short Preamble unless you know what will happen after modification Broadcast ESSID Decide if the wireless access point will broadcast its own ESSID or not You can hide the ESSI...

Page 50: ... point in a really big space you may not have to set output power to 100 This will enhance security malicious unknown users outside the range will not be able to reach your wireless access point After you finish with the settings click Apply and the following message will be displayed When you see this message the settings you made are successfully saved Click Continue to go back to the previous p...

Page 51: ...radio signals in the air will become unreadable for those who don t know correct encryption key encryption password There are two ways to set wireless security 1 Click Security on the left side of the Web management interface 2 Click Set Security when the wireless operating mode you selected is AP Bridge Point to Point AP Bridge Point to Multi Point or AP Bridge WDS ...

Page 52: ...ers and servers that could cause serious problems There are several things you can do to improve wireless security 1 Always enable data encryption Only disable it when you want to open your wireless access point to the public 2 Never use simple words as encryption passwords Using a random combination of symbols numbers and letters will greatly improve security 3 Use WPA when possible it s much saf...

Page 53: ...ter you finish with the settings click Apply and the following message will be displayed When you see this message the settings you made are successfully saved Click Continue to go back to the previous page and continue with other settings or click Apply to restart the wireless access point Changes will take effect after about 30 seconds ...

Page 54: ...h a client in your network environment When you select WEP as your encryption type the following message will be displayed Here are descriptions of every setup item Key Length There are two types of WEP key length 64 bit and 128 bit Using 128 bit is safer than 64 bit but will reduce some data transfer performance Key Format There are two types of key format ASCII and Hex When you select a key form...

Page 55: ...characters 0 9 a z and A Z if you select ASCII key format if you select Hex as the key format you can use characters 0 9 a f and A F You must enter at least one encryption key here if you enter multiple WEP keys they should all be different Enable 802 1x Authentication Check to enable 802 1x user authentication Refer to Section 2 7 5 for detailed instructions After you finish with the settings cli...

Page 56: ... Available options are WPA TKIP WPA2 AES and WPA2 Mixed You can select one of them but you need to make sure your wireless clients support the cipher you selected Pre shared Key Format Select the format of pre shared key here Passphrase 8 to 63 alphanumerical characters or Hex 64 hexadecimal characters 0 to 9 and a to f Pre shared Key Input the pre shared key according to the key format you select...

Page 57: ...ge the settings you made are successfully saved Click Continue to go back to the previous page and continue with other settings or click Apply to restart the wireless access point Changes will take effect after about 30 seconds ...

Page 58: ...afer than TKIP but not every wireless client supports it Refer to the specifications of your wireless client to decide which encryption type you should use Use internal MD5 PEAP RADIUS Server Uses the built in RADIUS Server refer to Section 2 8 instead of an external RADIUS server If you check this box the values in the following three fields will be ignored RADIUS Server IP address Input the IP a...

Page 59: ...sage will be displayed When you see this message the settings you made are successfully saved Click Continue to go back to the previous page and continue with other settings or click Apply to restart the wireless access point Changes will take effect after about 30 seconds ...

Page 60: ...t in RADIUS server refer to next section instead of an external RADIUS server If you check this box the value of the internal RADIUS server fields will be ignored Enable 802 1x Authentication Enable or disable the use of 802 1x user authentication RADIUS Server IP address Input the IP address of the RADIUS authentication server here RADIUS Server Port Input the port number of the RADIUS authentica...

Page 61: ...ge the settings you made are successfully saved Click Continue to go back to the previous page and continue with other settings or click Apply to restart the wireless access point Changes will take effect after about 30 seconds ...

Page 62: ...ion to use the internal mini RADIUS server to improve security and wireless user control The internal RADIUS server only supports 96 users and 16 IP addresses If the number of users and or IP addresses you need is more than this use an external RADIUS server To set up the internal RADIUS server click RADIUS Server on the left side of the Web management interface and the following information will ...

Page 63: ...elete all users in the RADIUS server database You can also click Reset to uncheck all Select boxes Authentication Client You can add allowed RADIUS client IP addresses here Enter the client IP and secret key in the corresponding fields and click Add to add the IP address to the RADIUS server database You can click Reset to clear the text you typed in the above three fields All current IP addresses...

Page 64: ...age the settings you made are successfully save Click Continue to go back to the previous page and continue with other settings or click Apply to restart the wireless access point Changes will take effect after about 30 seconds ...

Page 65: ...ft side of the Web management interface and the following messages will be displayed This page contains two parts of MAC filtering information All allowed MAC addresses will be listed in the upper part 1 and you can add new MAC addresses by components in the lower part 2 Here are descriptions of every setup item Select Check this box to select one or more MAC address es to delete Delete Selected C...

Page 66: ...e g Room 2 Computer Input up to 16 alphanumerical characters This is optional and you can leave it blank but it s recommended that you write a comment for every MAC address as a memory aid Add When you finish inputting a MAC address and optional comment click to add the MAC address to the list Clear Remove all characters in the MAC address and Comments fields After you finish with the settings cli...

Page 67: ...nfiguration menu of this wireless access point Click System Utility on the left and the following will be displayed Input the current password in the Current Password field then input the new password in both the New Password and Re Enter Password fields Click Apply and the following message will be displayed When you see this message the settings you made are successfully saved Click Continue to ...

Page 68: ...et To change the IP address click System Utility on the left and the following message will be displayed Input the IP address and subnet mask in the corresponding fields and input the IP address of the gateway in the Gateway Address field if you need to manage this wireless access point from another network like the Internet To activate the DHCP server function of this wireless access point select...

Page 69: ...ayed When you see this message the settings you made are successfully saved Click Continue to go back to the previous page and continue with other settings or click Apply to restart the wireless access point Changes will take effect after about 30 seconds ...

Page 70: ... Input the IP address of the domain name server DNS here Start IP Input the start IP address of the IP range End IP Input the end IP address of the IP range Domain Name You can also input the domain name for your network This is optional Lease Time From the drop down menu choose a lease time the duration that every computer can keep a specific IP address of every IP address assigned by this access...

Page 71: ...ayed When you see this message the settings you made are successfully saved Click Continue to go back to the previous page and continue with other settings or click Apply to restart the wireless access point Changes will take effect after about 30 seconds ...

Page 72: ...ns of every buttons Backup Settings Click Save and you ll be prompted to download the configuration as a file The default filename is config bin You can save it as another filename for different versions and keep it in a safe place Restore Settings Click Browse to pick a previously saved configuration file from your computer then click Upload to transfer the configuration file to the access point ...

Page 73: ...e first You ll be prompted to provide the filename of the firmware upgrade file After a firmware upgrade file is selected click Apply and the access point will start the firmware upgrade procedure automatically The procedure may take several minutes so be patient NOTE Never interrupt the upgrade procedure by closing the Web browser or physically disconnecting your computer from the access point If...

Page 74: ...s point is not responding you may have to switch it off by unplugging the power cord and plugging it back in after 10 seconds To reset your access point click Reset on the left The following message will be displayed Click Apply and a pop up message will ask you again to make sure you really want to reset the access point Click OK to reset the access point or click Cancel to abort Remember all con...

Page 75: ...wered c You must use the same IP address section the access point uses d Are you using a MAC or IP address filter Try to connect the access point by another computer and see if it works if not perform a hard reset press the Reset button e Set your computer to obtain an IP address automatically DHCP and see if your computer can get an IP address f If you did a firmware upgrade and this happens cont...

Page 76: ...ers do on your local network If someone s transferring large files others will think the Internet is really slow c Change the channel number and see if this works I can t log on to the Web management interface password is wrong a Make sure you re connecting to the correct IP address of the access point b Password is case sensitive Make sure the Caps Lock light is not illuminated c If you forget th...

Page 77: ...Internet browser the user is sent to the proper IP address The DNS server IP address used by the computers on your home network is the location of the DNS server your ISP has assigned to you DSL Modem DSL stands for Digital Subscriber Line A DSL modem uses your existing phone lines to transmit data at high speeds Ethernet A standard for computer networks Ethernet networks are connected by special ...

Page 78: ... and efficient method for access points to route IP packets to their destination ISP Gateway Address see ISP for definition The ISP Gateway Address is an IP address for the Internet access point located at the ISP s office ISP Internet Service Provider An ISP is a business that provides connectivity to the Internet for individuals and other businesses or organizations LAN Local Area Network A LAN ...

Page 79: ... widely accepted standards Ethernet and the Point to Point Protocol It is a communications protocol for transmitting information over Ethernet between different manufacturers Protocol A protocol is a set of rules for interaction agreed upon between multiple parties so that when they interface with each other based on such a protocol the interpretation of their behavior is well defined and can be m...

Page 80: ...d thus is reliable UDP on the other hand is not reliable They both run on top of the IP Internet Protocol a network layer protocol WAN Wide Area Network is a network that connects computers located in geographically separate areas e g different buildings cities countries The Internet is a wide area network Web based management Graphical User Interface GUI Many devices support a graphical user inte...

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