Troubleshooting
Intel® Workstation Board S5520SC Service Guide
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Problems with Application Software that Ran Correctly Earlier
Problems that occur after the system hardware and software have been running correctly sometimes indicate equipment
failure. However, they can also be caused by file corruption or changes to the software configuration.
Check the following:
1. If you are running the software from a USB floppy disk, CD-ROM, or DVD-ROM, try a different disk.
2. Check your system using virus detection software.
3. Uninstall and reinstall the software. Make sure all necessary files are installed.
4. If the problems are intermittent, there may be a loose cable, dirt in the keyboard (if keyboard input is incorrect), a
marginal power supply, or other random component failures.
5. If you suspect a transient voltage spike, power outage, or brownout occurred, reload the software and try running it again.
Symptoms of voltage spikes include a flickering video display, unexpected system reboots, and the system not
responding to user commands.
✏
NOTE
Random errors in data files: If you have random errors in your data files, they may be getting
corrupted by voltage spikes on your power line. If you experience any of the above symptoms that
might indicate voltage spikes on the power line, you may want to install a surge suppressor between
the power outlet and the system power cord.
Devices are not Recognized under Device Manager
(Microsoft Windows* Operating System)
The Microsoft Windows* operating systems do not include all of the drivers for the Intel
®
chipsets, on-board NICs, and other
components. For a link to the current drivers and chipset files, see
“Additional Information and Software”
.
Hard Drive(s) are not Recognized
Check the following:
1. Make sure the drive is not disabled in the BIOS Setup.
2. Make sure the drive is connected correctly and plugged into the power supply.
3. Make sure the drive is compatible. See
“Additional Information and Software”
for a link to the tested drives.
4. Make sure you have not exceeded the power budget for the server. See
“Additional Information and Software”
for a link
to software to check your power budget.
5. Verify your SAS or SATA drives are connected to the correct ports on the workstation board and the chassis backplane.
See your chassis documentation for details about backplane connections.
6. If using a RAID configuration with SAS or SATA drives, make sure the RAID card is installed correctly.
