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Intel

Server Board S5000VSA User’s Guide

Complete Problem Description

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Summary of Contents for S5000VSA - Server Board Motherboard

Page 1: ...Intel Server Board S5000VSA User s Guide A Guide for Technically Qualified Assemblers of Intel Identified Subassemblies Products Intel Order Number D36977 005...

Page 2: ...ay make changes to specifications and product descriptions at any time without notice Intel server boards contain a number of high density VLSI and power delivery components that need adequate airflow...

Page 3: ...loyment Assistant oder unter http support intel com support motherboards server sb cs 010770 htm Consignes de s curit Lisez attention toutes les consignes de s curit et les mises en garde indiqu es da...

Page 4: ...iv Intel Server Board S5000VSA User s Guide http support intel com support motherboards server sb CS 010770 htm Intel Server Boards and Server Chassis Safety Information Intel...

Page 5: ...age can result Electrostatic discharge ESD and ESD protection ESD can damage disk drives boards and other parts We recommend that you perform all procedures in this chapter only at an ESD workstation...

Page 6: ...vi Intel Server Board S5000VSA User s Guide...

Page 7: ...ents and their locations Chapter 2 provides instructions on using the utilities that are shipped with the board or that may be required to update the system This includes how to navigate through the B...

Page 8: ...sources These files are available at http support intel com support motherboards server S5000VSA Unless otherwise indicated in the table below once on this Web page type the document or software name...

Page 9: ...product Supported Processors DIMMs that have been tested with this product Tested Memory List To make sure your system falls within the allowed power budget Power Budget Tool For software to manage yo...

Page 10: ...x Intel Server Board S5000VSA User s Guide...

Page 11: ...D Support 3 SATA Server Board 3 SAS Server Board 4 Connector and Component Locations 5 Configuration Jumpers 7 Back Panel Connectors 8 Hardware Requirements 9 Processor 9 Memory 9 Power Supply 9 Optio...

Page 12: ...34 Korean Compliance RRL 35 Restriction of Hazardous Substances RoHS Compliance 36 End of Life Product Recycling 36 Appendix C Troubleshooting 37 Resetting the System 37 Problems following Initial Sy...

Page 13: ...iii Devices are not Recognized under Device Manager Windows Operating System 44 Hard Drive s are not Recognized 44 Bootable CD ROM Disk Is Not Detected 45 LED Information 45 BIOS POST Beep Codes 46 Ap...

Page 14: ...xiv Intel Server Board S5000VSA User s Guide...

Page 15: ...Additional Information and Software iv Table 2 Server Board Features 2 Table 3 NIC LED Descriptions 8 Table 4 Setup Menu Key Use 12 Table 5 Product Certification Markings 32 Table 6 Resetting the Sys...

Page 16: ...xvi Intel Server Board S5000VSA User s Guide...

Page 17: ...igure 5 Password Clear Jumper 15 Figure 6 CMOS Clear Jumper 16 Figure 7 Installing Memory S5000VSASATA S5000VSASATAR shown 18 Figure 8 Lifting the Socket Handle 20 Figure 9 Open the Load Plate 20 Figu...

Page 18: ...xviii Intel Server Board S5000VSA User s Guide...

Page 19: ...n features of the Intel Server Board S5000VSA This chapter provides a photograph of the product a list of the server board features and diagrams showing the location of important components and connec...

Page 20: ...ral Interfaces External connections Stacked PS 2 ports for keyboard and mouse DB9 Serial A port Two RJ45 NIC connectors for 10 100 1000 Mb connections Four USB 2 0 ports Internal connections One USB p...

Page 21: ...upports four disk drives and does not provide RAID support Enhanced supports six disk drives and is required for RAID configurations When the enhanced mode is selected you can choose to enable or disa...

Page 22: ...r assistance in navigating through the F2 BIOS Setup utility see the Intel Server Board S5000VSA Technical Product Specification For information on setting up RAID see the RAID Software Guide that is...

Page 23: ...he BIOS Setup utility but the SAS controller is enabled the four blue ports on the server board continue to function as either SAS or SATA ports and the two black ports on the server board continue to...

Page 24: ...6 Intel Server Board S5000VSA User s Guide Connector and Component Locations AF000173 A C D B E F I H G MM OO NN QQ RR TT UU SS LL KK JJ II HH GG PP N J K L M R O P Q S FF DD BB CC Z Y V U T AA X EE W...

Page 25: ...M Auxiliary Signal Connector N DIMM Sockets 2 O Processor 1 Socket P Processor 2 Socket Q Processor Fan 2 Header R Processor Fan 1 Header S Processor Voltage Regulator T Battery U Processor Power Conn...

Page 26: ...pered on 1 2 for normal operation Password Clear If pins 2 3 are jumpered administrator and user passwords will be cleared on the next reset These pins should be jumpered on 1 2 for normal operation B...

Page 27: ...C NIC 1 10 100 1000 Mb D NIC 2 10 100 1000 Mb E USB 2 3 F USB 0 1 G Video H Keyboard Table 3 NIC LED Descriptions LED LED State Description Left Off No network connection Solid Amber Network connectio...

Page 28: ...ly For a complete list of supported processors see the links under Additional Information and Software Memory The server board provides eight DIMM sockets across two channels Channel A and Channel B C...

Page 29: ...ed near the SATA ports The Intel Server Board S5000VSASAS S5000VSASASR provides four SAS ports and one IDE connection The four SAS ports are near the front left side of the server board The IDE connec...

Page 30: ...12 Intel Server Board S5000VSA User s Guide...

Page 31: ...t POST you will see this prompt Press F2 to enter SETUP In a third condition when CMOS NVRAM has been corrupted you will see other prompts but not the F2 prompt Warning CMOS checksum invalid Warning C...

Page 32: ...list without displaying the full list On 106 key Japanese keyboards the plus key has a different scan code than the plus key on the other keyboard but it has the same effect Enter Execute Command The...

Page 33: ...eed to be followed to return the system to service See Additional Information and Software for a link to necessary software and instructions Recording the Current BIOS Settings 1 Boot the computer and...

Page 34: ...g jumper settings specific fixes or other information to complete the upgrade Upgrading the BIOS Follow the instructions in the readme file that came with the BIOS upgrade When the update completes re...

Page 35: ...3 Move the jumper J1J2 from the normal operation position Password Clear Protect at pins 1 and 2 to the Password Clear Erase position covering pins 2 and 3 as indicated in the following diagram Figur...

Page 36: ...ar by BMC at pins 1 and 2 to the CMOS Clear Force Erase position covering pins 2 and 3 as indicated in the following diagram Figure 6 CMOS Clear Jumper 4 Reconnect the AC power power up the system 5 W...

Page 37: ...A4 DIMM B1 DIMM B2 DIMM B3 and DIMM B4 starting from the center of the board See Memory for a discussion of the memory requirements and options See Additional Information and Software for a link to t...

Page 38: ...he socket Align the notch on the bottom edge of the DIMM with the key in the DIMM socket The arrow in the inset in Figure 7 is pointing to the key in the socket 9 Insert the bottom edge of the DIMM in...

Page 39: ...e socket and store it in an anti static package 7 Reinstall and reconnect any parts you removed or disconnected to reach the DIMM sockets 8 Replace the server s cover and reconnect the AC power cord S...

Page 40: ...move the server s cover See the documentation that came with your server chassis for instructions on removing the server s cover 5 Locate the processor socket and raise the socket handle completely se...

Page 41: ...stall the processor as shown in Figure 11 Figure 11 Installing the Processor Note Make sure the alignment triangle mark and the alignment triangle cutout align correctly 9 Remove the protective socket...

Page 42: ...2 Loosely screw in the captive screws on the heat sink corners in a diagonal manner Do no fully tighten one screw before tightening another 3 Gradually and equally tighten each captive screw until ea...

Page 43: ...e from the server board 6 Loosen the four captive screws on the corners of the heat sink 7 Twist the heat sink slightly to break the seal between the heat sink and the processor 8 Lift the heat sink f...

Page 44: ...used batteries according to manufacturer s instructions Advarsel Lithiumbatteri Eksplosionsfare ved fejlagtig h ndtering Udskiftning m kun ske med batteri af samme fabrikat og type Lev r det brugte ba...

Page 45: ...the server s cover 5 Insert the tip of a small flat bladed screwdriver or an equivalent under the tab in the plastic retainer Gently push down on the screwdriver to lift the battery 6 Remove the batt...

Page 46: ...28 Intel Server Board S5000VSA User s Guide...

Page 47: ...ime without notice Before calling fill out an Intel Server Issue Report Form A sample form is provided on the following pages However for the fastest service please submit your form via the Internet F...

Page 48: ...6 9796 via Philippines New Zealand 0800 444 365 Pakistan 632 63684 15 IDD via Philippines Philippines 1 800 1 651 0117 Singapore 65 6213 1311 Taiwan 2 2545 1640 Thailand 1 800 631 0003 Vietnam 632 636...

Page 49: ...Pacifictel Contact AT T USA at 1 800 225 528 Once connected dial 800 843 4481 Guatemala Contact AT T USA at 99 99 190 Once connected dial 800 843 4481 Mexico Contact AT T USA at 001 800 462 628 4240...

Page 50: ...32 Intel Server Board S5000VSA User s Guide...

Page 51: ...Intel Server Board S5000VSA has been has been tested and verified to comply with the following electromagnetic compatibility EMC regulations when installed a compatible Intel host system For informat...

Page 52: ...wan RRL Certification Korea Ecology Declaration International Product Regulatory Compliance Markings This product is marked with the following Product Certification Markings Table 5 Product Certificat...

Page 53: ...a particular installation If this equipment does cause harmful interference to radio or television reception which can be determined by turning the equipment off and on the user is encouraged to try t...

Page 54: ...Digital Apparatus ICES 003 of the Canadian Department of Communications Europe CE Declaration of Conformity This product has been tested in accordance too and complies with the Low Voltage Directive 7...

Page 55: ...ish translation of the notice above 1 Type of Equipment Model Name On License and Product 2 Certification No On RRL certificate Obtain certificate from local Intel representative 3 Name of Certificati...

Page 56: ...Ecology Change CRoHS CRoHS China RoHS or Ministry of Information Industry Order 39 Management Methods for Controlling Pollution by Electronic Information Products China bans the same substances and li...

Page 57: ...LRQ IURP OHFWURQLF QIRUPDWLRQ 3URGXFWV KLQD 5R 6 GHFODUDWLRQ 3DUWV 3E J G U 3 3 0HWDO 3DUWV 3ULQWHG RDUG VVHPEOLHV 3 6 7 QGLFDWHV WKDW WKLV KD DUGRXV VXEVWDQFH FRQWDLQHG LQ DOO KRPRJHQHRXV PDWHULDOV R...

Page 58: ...e of California requires a warning to be included for products containing a device using Lithium Perchlorate Intel understands CA Lithium Perchlorate require a printed warning to be included with all...

Page 59: ...able to resolve your server problems on your own see Getting Help for assistance Resetting the System Before going through in depth troubleshooting attempt first to perform reset your system using one...

Page 60: ...gs made in Setup correct Is the operating system properly loaded See the operating system documentation Did you press the system power on off switch on the front panel to turn the server on power on l...

Page 61: ...the following Does the diskette drive activity light turn on briefly If not see CD ROM Drive or DVD ROM Drive Activity Light Does Not Light If system LEDs are illuminated see Make sure the BIOS is con...

Page 62: ...Ms and re seat them Make sure the processor s comply with the system requirements Make sure the processor s have been populated according to the system requirements Remove the processor s and re seat...

Page 63: ...de and characters do not appear the video display monitor or video controller may have failed Contact your service representative or authorized dealer for help Characters Are Distorted or Incorrect Ch...

Page 64: ...rk cable is securely attached to the correct connector at the system back panel Try a different network cable Make sure you are using the correct and the current drivers See Additional Information and...

Page 65: ...when Installing PCI Card System Server Management features require full time standby power This means some parts of the system have power going to them whenever the power cord is plugged in even if y...

Page 66: ...power supply or other random component failures If you suspect that a transient voltage spike power outage or brownout might have occurred reload the software and try running it again Symptoms of volt...

Page 67: ...table CD ROM Disk Is Not Detected Check the following Make sure the BIOS is configured to allow the CD ROM to be the first bootable device LED Information The Intel Server Board S5000VSA includes LEDs...

Page 68: ...r 3 Memory error Re seat the memory or replace the DIMMs with known good modules 4 7 or 9 11 Fatal error indicating a possible serious system problem Remove all add in cards and re start the system If...

Page 69: ...e last page for space to include a detailed problem description ____________________________________________________________________ ___________________________________________________________________...

Page 70: ..._________________________________ DIMM B4 MB and Vendor part number __________________________________ Operating System Information Operating System ___________________________________________________...

Page 71: ...______________________________________ Control Panel Information Standard Control Panel _________________________________________________ Intel Local Control Panel_____________________________________...

Page 72: ...___ ____________________________________________________________________ ____________________________________________________________________ __________________________________________________________...

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