Intel
®
Server System R1000WF Product Family System Integration and Service Guide
90
Appendix A.
Getting Help
If you encounter an issue with your server system, follow these steps to obtain support:
Visit the following Intel support web page:
This web page provides 24x7 support when you need it to get the latest and most complete technical
support information on all Intel Enterprise Server and Storage Platforms. Information available at the
support site includes:
Latest BIOS, firmware, drivers and utilities
Product documentation, installation and quick start guides
Full product specifications, technical advisories and errata
Compatibility documentation for memory, hardware add-in cards, chassis support matrix and
operating systems
Server and chassis accessory parts list for ordering upgrades or spare parts
A searchable knowledgebase to search for product information throughout the support site
If you are still unable to obtain a solution to your issue, send an email to Intel’s technical support center
using the online form available at:
http://www.intel.com/p/en_US/support/contactsupport
Lastly, you can contact an Intel support representative using one of the support phone numbers available at:
http://www.intel.com/support/feedback.htm?group=server
Intel also offers Channel Program members around-the-clock 24x7 technical phone support on Intel
®
server
boards, server chassis, server RAID controller cards, and Intel
®
Server Management at:
http://www.intel.com/reseller/
Note:
You will need to log in to the Reseller site to obtain the 24x7 number.
Warranty Information
To obtain warranty information, visit the following Intel web site:
http://www.intel.com/p/en_US/support/warranty
