Appendix D: Intel
®
Server Issue Report Form
Intel
®
Server System R1000BB Service Guide
53
Appendix D: Intel
®
Server Issue Report Form
Issue Report Form (Rev 3.6)
Note: Filling out this form completely is required for any escalation.
Customer Contact Information:
Customer Support Case#
:
Intel
®
Server Board or System:
(Example: S2400BB, R1000BB)
Server Chassis:
(Example P4000M. If third-party chassis used, indicate make and model.)
Base Board Information: (some information maybe found by accessing BIOS & going through the
Server Management menu -> System Information)
Baseboard PBA/TA/AA # (Example: 123456-789):
- can be found on the white sticker label on the baseboard.
System BIOS Version:
Intel
®
Remote Management Module Firmware Version (if applicable):
Intel
®
Management Module BMC Revision (if applicable):
BMC Version:
FRU/SDR Version:
Has the latest BIOS been tried? (Yes/No):
Has the latest BMC been tried? (Yes/No):
Has the latest RMM Firmware been tried? (Yes/No):
Has the latest FRU/SDR been tried? (Yes/No):
Processor information:
