Chapter 3. Troubleshooting
10
Intel® PRO/Wireless 2011B LAN USB Device Users Guide
Chapter 3. Troubleshooting
Intel® PRO/Wireless 2011B LAN USB Device is similar to a wired network adapter except that the
connection is wireless. The troubleshooting techniques that apply to a wired network adapter also
apply to this wireless device.
Unable to communicate with an access point or other wireless computers
•
The Network Name (SSID) of all wireless devices must match.
•
If the WEP encryption option is enabled, all wireless devices must use the same encryption
level and key.
•
Make sure that the preamble settings for the wireless devices in the network match. If the
access point or other devices use long preamble headers, your device must also use long
preamble headers.
Degraded performance detected
•
Place the Intel® PRO/Wireless 2011B LAN USB Device in an open area and as high as
possible. Metal objects and fluorescent lights can adversely affect performance.
Windows 98 Troubleshooting Tips
•
Windows 98 does not recognize the Intel® PRO/Wireless 2011B LAN USB Device when
installed.
— Verify the computer has a Plug and Play BIOS.
•
The driver fails to load.
— A resource conflict could exist. Use the
Device Manager
to resolve resource conflicts.
Select the
System
applet from the
Control Panel
. Select the
Device Manager
tab.
•
Network drive mappings disappear when the laptop suspends or the device is removed then
reinserted. Windows 98 does not restore network drive mappings under these conditions.
— Log out and log in again, or restart the computer to restore the connections.
Windows ME Installation
Step 1 - Install the software
1.
Insert the Intel® PRO/Wireless LAN USB Software CD into your CD-ROM drive and wait for
your computer to display the following:
2.
Click Install Software and follow the instructions in the installation program.
Step 2 - Install the hardware
1.
Place the wireless device in an open area as high as possible and away from metal objects or
florescent lights.
2.
Plug the cable from the USB device into a USB port in your computer.
3.
The light on the front of the device indicates that it is receiving power from your computer. The
light blinks to indicate network activity.
Step 3 - Install the driver
1.
After you connect the USB cable, Windows starts the New Hardware Wizard.
2.
Click Next and follow the steps in the Wizard. Make sure that you click Specify the location
of the driver and select Search for the best driver for your device.
3.
Finish the wizard and restart your computer if prompted.
