Intel IT DIRECTOR, Manual

Page: 39 / 43

Troubleshooting
35
• Add an ISBNHUPort rule.
For all other computers:
• Set the firewall
• Add an ICMP incoming rule
To set the firewall:
1. Double-click the Trend Micro Internet Security icon to open the application
configuration window.
2. Click Home Network & Firewall Controls > Personal Firewalls. Set
Personal Firewalls to ON.
3. Under Personal Firewalls, click Settings.
4. Set the Personal Firewall Settings as follows:
1. Check Activate the Personal Firewall.
2. Set the Current Firewall Profile to Office Network.
3. Under Security Level of Firewall Profile, select Medium.
To add
itdirector.exe
and
itdirectorservice.exe
to the
Program Control list:
1. Double-click the Trend Micro Internet Security icon to open the application
configuration window.
2. Click Home Network & Firewall Controls > Personal Firewalls.
3. Under Personal Firewalls, click Settings.
4. Under Security Level of Firewall Profile, click Advanced Settings.
5. Click Program Control. If
itdirector.exe
is not listed, click Add.
6. Set the Personal Firewall Profiles page as follows:
• Enter the Description as
IntelITDirector.
• For Target, select Select a Program. Browse to the file
itdirector.exe
. By default, it installs to:
C:\Program
Files\Intel\IntelITDirector.
• For Settings, select Simple.
• For Firewall Response, select Allow.
7. Repeat steps 5 and 6 for the file
itdirectorservice.exe
To add an ICMP outgoing rule: