Appendix D: Getting Help
70
Intel
®
Server System H2000JF Family Service Guide
Appendix D: Getting Help
If you encounter an issue with your server system, follow these steps to obtain support:
1.
Visit the following Intel
®
http://www.intel.com/p/en_US/support/server/.
This web page provides 24x7 support when you need it to get the latest and most complete technical
support information on all Intel
®
Enterprise Server and Storage Platforms. Information available at
the support site includes:
— Latest BIOS, firmware, drivers and utilities
— Product documentation, installation and quick start guides
— Full product specifications, technical advisories and errata
— Compatibility documentation for memory, hardware add-in cards, chassis support matrix and
operating systems
— Server and chassis accessory parts list for ordering upgrades or spare parts
— A searchable knowledgebase to search for product information throughout the support site
2.
If you are still unable to obtain a solution to your issue, send an email to Intel
®
’s technical support
center using the online form available at
http://supportmail.intel.com/scripts-emf/welcome.aspx.
3.
Lastly, you can contact an Intel
®
support representative using one of the support phone numbers
http://www.intel.com/p/en_US/support/contact/phone
®
customer support suggests filling out the issue report form available at Appendix E: Intel
to better service the issue.
Intel
®
also offers Channel Program members around-the-clock 24x7 technical phone support on
Intel
®
server boards, server chassis, server RAID controller cards, and Intel
®
Server Management at
http://www.intel.com/reseller/.
Note:
You will need to log in to the Reseller site to obtain the 24x7 number.
Warranty Information
To obtain warranty information, visit the following Intel
®
web site:
http://www.intel.com/support/motherboards/server/sb/cs-010807.htm
