11
Troubleshooting
Range Extender LED does not turn on
It is possible your Range Extender is not receiving power.
Try this:
• Test Range Extender in a different power outlet. If the LED illuminates when using a different outlet, check
the original outlet for power. Some outlets are controlled by a switch elsewhere in the room. Avoid switched
outlets as they disable your INSTEON device when turned off.
When bridging electrical legs, the second Range Extender’s LED is steady or blinking red and green
The two Range Extenders may be out of range of one another or something may be unusually affecting the
Range Extenders’ wireless signals.
Try this:
• Check to see if you have connected Range Extender to a power strip, surge suppressor, backup battery or
AC line filter. These devices often filter out the INSTEON powerline signal. Relocate the Range Extender to a
standard AC outlet.
• Large appliances like refrigerators or air conditioners may be generating powerline noise that is disrupting
the INSTEON signal. If the issue only appears to happen when one of these large appliances is running,
install a noise filter at that device. If you are uncertain of the device generating the noise, disconnect the
potentially offending devices from power and test your Range Extender again. If the issue is resolved, install
noise filters at each offending appliance.
• Some small electronics devices that include an AC/DC power supply can generate substantial electrical
noise, in some cases, enough to disrupt an entire house of INSTEON devices. Search your home for
speaker docks, small stereos, etc. and disconnect them from power to perform testing. If removing these
devices from your powerline resolves the issue, install a noise filter at each offending small electronic
appliance.
• Your Range Extender may be too far from another INSTEON device to receive a signal. Try locating the
Range Extender closer to another INSTEON device.
