IRLinc Receiver Owner’s Manual
Page 11 of 13
TROUBLESHOOTING
Problem
Possible Cause
Solution
The Status LED on
IRLinc is not turning on.
IRLinc may not be getting
power.
Make sure IRLinc is not plugged into a switched
outlet that is turned off.
IRLinc won’t Link or
work with a Responder.
The Responder might have
been reset without
Unlinking IRLinc from it.
Re-Link IRLinc to the Responder. See
Linking IRLinc
Receiver to an INSTEON Responder.
The Responder and IRLinc
may be on opposite power
line phases.
Make sure two dual-band INSTEON devices are
properly installed to bridge the two power line
phases.
The INSTEON signal may
be too weak.
Add additional INSTEON devices or move around
existing INSTEON devices. All INSTEON devices act
as INSTEON network repeaters.
Large appliances, such as
refrigerators or air
conditioners, may be
producing electrical noise
on the power line.
Install a power line noise filter (#1626-10) to filter
electrical noise and minimize signal attenuation.
Other electrical devices,
such as computers,
televisions, or power strips,
may be absorbing the
INSTEON signal.
The green Talk-back
LED on IRLinc doesn’t
flash with remote
presses.
IRLinc may not be receiving
IR signals.
Make sure the IR sensor is firmly plugged into the
bottom mini-jack.
You may be experiencing interference from a light
source or TV. Turn off the lights and TV and then
check to see if IRLinc is responding.
Re-position the sensor and try sending the command
from the remote again.
Responders are taking
a long time to respond
to IRLinc.
IRLinc may be sending
commands to a Responder
that is no longer in use.
Commands for the unused
Responder are being resent
and loading down the
signal.
Unlink any unused Responders from IRLinc.
HINT: If you are using home automation software,
you can easily check scene membership and
eliminate unnecessary Links.
If the above doesn’t work, perform a factory reset.
See
Resetting IRLinc Receiver to its Factory Default
Settings.
IRLinc can turn off a
Responder but nothing
happens when I send
an ON command from
IRLinc.
The Responder may be
Linked at its off state.
Re-Link the Responder to IRLinc, while the
Responder’s load is in the on. See the Responder’s
Owner’s Manual for more detailed Linking
instructions.
IRLinc is locked up.
A surge or excessive noise
on the power line may have
glitched it.
Unplug IRLinc for 10 seconds and reinstall.
If the above doesn’t work, perform a factory reset.
See
Resetting IRLinc Receiver to its Factory Default
Settings.
If you have tried these solutions, reviewed this Owner’s Manual, and still cannot resolve an issue you are
having with IRLinc, please call:
INSTEON Gold Support Line
800-762-7845
