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Problem
Possible Reason
Solution
Difficulty closing
lid
Sealing ring not properly installed
Reposition sealing ring, ensure it is snug
behind sealing ring rack.
Float valve in the popped-up position
Gentlypressthefloatvalvedownwardwitha
long utensil.
Contents in cooker are still hot
Turn steam release handle to “
Venting
”
position, then lower lid onto cooker base
slowly, allowing heat to dissipate.
WARNING
Difficulty opening
lid
Pressure inside the cooker
Release pressure according to recipe; only
openlidafterfloatvalvehasdroppeddown.
Contents may be under pressure; to avoid
scalding injury, do not attempt to force lid
open.
Float valve stuck at the popped-up
position due to food debris or residue
Ensure steam is completely released by quick
releasingpressure,thenpressfloatvalve
gently with a long utensil.
Open lid cautiously and thoroughly clean
floatvalve,surroundingarea,andlidbefore
next use.
Inner pot is
stuck to lid when
cooker is opened
Cooling of inner pot may create suction,
causing inner pot to adhere to the lid
To release the vacuum, turn steam release
handle to “
Venting
” position.
Steam leaks from
side of lid
No sealing ring in lid
Install sealing ring.
Sealing ring damaged or not properly
installed
Replace sealing ring.
Food debris attached to sealing ring
Remove sealing ring and clean thoroughly.
Lid not closed properly
Open, then close lid.
Sealing ring rack is warped or off-centre
Remove sealing ring from lid, check sealing
ring rack for bends or warps. Contact
Customer Care.
Inner pot rim may be misshapen
Check for deformation and contact Customer
Care.
Troubleshooting
