156
Warranty
12.3
Warranty Exclusions
Inspur does not guarantee that there will be no interruptions or mistakes during the use of
the products. Inspur will not undertake any responsibility for the losses arising from any
operation not conducted according to Inspur Hardware Products.
The Warranty Terms & Conditions do not apply to consumable parts, as well as any
products that the serial number missed, damaged or obscured for the following reasons:
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Accident, misuse, abuse, defiling, improper maintenance or calibration or other
external causes
•
Operating beyond the parameters as stipulated in the user documentation
•
Use of the software, interface, parts or supplies not provided by Inspur
•
Improper staging, usage, or maintenance
•
Virus infection
•
Loss or damage in transit which is not arranged by Inspur
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The product has been modified or serviced by non-authorized personnel
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Any damage to or loss of any personal data, programs, or removable storage media
•
The restoration or reinstallation of any data or programs except the software
installed by Inspur when the product is manufactured
•
Any consumable parts, such as, but not limited to, battery or protective coating that
is diminished over time, unless the failure has occurred during DOA period, such
failure caused by Inspur’s material or workmanship
•
Any cosmetic damage, such as, but not limited to, scratches, dents, broken plastics,
metal corrosion, or mechanical damage, unless the failure has occurred during DOA
period due to defect in Inspur’s material or workmanship
•
Any engineering sample, evaluation unit, or non-mass production product is not
covered under warranty service
•
Any solid-state drive (SSD) with the usages of which has reached its write endurance
limit
In no event will Inspur be liable for any direct loss of use, interruption of business, lost
profits, lost data, or indirect, special, incidental or consequential damages of any kind
regardless of the form of action, whether in contract, tort (including negligence), strict
liability or otherwise, even if Inspur has been advised of the possibility of such damage,
and whether or not any remedy provided should fail of its essential purpose.
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1
Service Portal availability is subject to customer type and customer location. Please contact your Inspur
representative to learn more.
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2
Not all SLA offerings are available at all customer locations. Some SLA offerings may be limited to geolocation and/or
customer type. Please contact your Inspur representative to learn more.
