Warranty Conditions
Warranty Period
The Seller provides the Buyer a 24 months Warranty for Goods Quality, unless otherwise specified in
the Certificate of Warranty, Invoice, Bill of Delivery or other documents related to the Goods. The
legal warranty period provided to the Consumer is not affected.
By the Warranty for Goods Quality, the Seller guarantees that the delivered Goods shall be, for a
certain period of time, suitable for regular or contracted use, and that the Goods shall maintain its
regular or contracted features.
The Warranty does not cover defects resulting from:
-
User
’
s fault, i.e. product damage caused by unqualified repair work, improper assembly, not
properly assembled parts
-
Mechanical damages
-
Regular use (e.g. wearing out of rubber and plastic parts, joints etc.)
-
Unavoidable event, natural disaster
-
Improper maintenance
-
Adjustments made by unqualified person
-
Improper maintenance, improper placement, damages caused by low or high temperature,
water, inappropriate pressure, shocks, intentional changes in design or construction etc.
Claims can be accepted from the head office of SAXO OOD, located in Ruse on
„
TEC IZTOK
“
20 Street.
Warranty Claim Procedure
The Buyer is obliged to check the Goods delivered by the Seller immediately after taking the
responsibility for the Goods and its damages, i.e. immediately after its delivery. The Buyer must
check the Goods so that he discovers all the defects that can be discovered by such check.
When making a Warranty Claim the Buyer is obliged, on request of the Seller, to prove the purchase
and validity of the claim by the Invoice or Bill of Delivery that includes the product
’
s serial number,
or eventually by the documents without the serial number. If the Buyer does not prove the validity of
the Warranty Claim by these documents, the Seller has the right to reject the Warranty Claim.
If the Buyer gives notice of a defect that is not covered by the Warranty (e.g. in the case that the
Warranty Conditions were not fulfilled or in the case of reporting the defect by mistake etc.), the
Seller is eligible to require a compensation for all the costs arising from the repair. The cost shall be
calculated according to the valid price list of services and transport costs.
If the Seller finds out (by testing) that the product is not damaged, the Warranty Claim is
not accepted.
The Seller reserves the right to claim a compensation for costs arising from the false Warranty Claim.
In case the Buyer makes a claim about the Goods that is legally covered by the Warranty provided by
the Seller, the Seller shall fix the reported defects by means of repair or by the exchange of the
damaged part or product for a new one. Based on the agreement of the Buyer, the Seller has the right
to exchange the defected Goods for a fully compatible Goods of the same or better technical
characteristics. The Seller is entitled to choose the form of the Warranty Claim Procedures described
in this paragraph.
The Seller shall settle the Warranty Claim within 30 days after the delivery of the defective Goods,
unless a longer period has been agreed upon. The day when the repaired or exchanged Goods is
handed over to the Buyer is considered to be the day of the Warranty Claim settlement. When the
Seller is not able to settle the Warranty Claim within the agreed period due to the specific nature of
the Goods defect, he and the Buyer shall make an agreement about an alternative solution. In case
such agreement is not made, the Seller is obliged to provide the Buyer with a financial compensation
in the form of a refund.
