www.insigniaproducts.com
28
26.3 Cu. Ft. Side-by-Side Refrigerator
Error codes
If an error code is displayed on the control panel, contact your place of purchase or Insignia customer service at
1-877-467-4289.
Water is not dispensing.
• Make sure that the water line is connected and the water valve open. See
Connecting the water supply on page 15.
• Make sure that the water line is not kinked or bent.
• Make sure that the refrigerator compartment temperature is not set too low. If the
temperature is too low, the water in the dispenser tank may freeze. See Setting the
refrigerator temperature on page 19.
• Make sure that the water filter is correctly installed. See Replacing the water filter
on page 23.
My water dispenser is dripping.
• A few drops are normal. If water drips constantly, have a service technician check
your refrigerator’s water valve.
My water is cloudy or contains
black carbon pieces.
• Cloudy water is caused by microscopic air bubbles. Run one gallon or less (two to
three liters) of water from your dispenser to clear the air bubbles out.
• Black carbon pieces in the water are normal and appear with all carbon filters.
• Run one gallon or less (two to three liters) of water through your dispenser to
remove loose carbon pieces.
My new filter is making noises or
sputtering.
• Make sure that you soaked your filter in water for 15 minutes before installing.
• Noises and sputtering are caused by trapped air pockets. Run two to three gallons
(seven to 11 liters) gallons of water from your dispenser to push the air out.
My water tastes bad.
• If you do not use your water dispenser for more than four days, run two gallons
(seven liters) of water through the dispenser before using it.
• Make sure that you replace your filter every three to six months to prevent bacteria
growth.
My refrigerator dispenses water
slowly.
• Replace the water filter.
A layer of frost occurs in one of
the compartments.
• A layer of frost may occur on the compartment’s interior walls if the freezer is
opened frequently or kept open too long.
• Make sure that the air outlets on the upper inside of the cabinets are not blocked
by food.
• Make sure that the doors are fully closed.
To remove the frost, see Defrosting the freezer compartment on page 23.
The refrigerator door is hard to
open or close.
• When you open the refrigerator door, warm air rushes inside. When you close the
door, the warm air rushes to the condenser which causes a vacuum. This causes the
door to be hard to open for about 10 to 15 seconds after closing.
• If the door is hard to open at other times, try rubbing paraffin wax or petroleum
jelly along the edges of the entire gasket. Paraffin wax is used for canning and is
safe for use around food.
The outside of the refrigerator is
hot.
Heat dissipation from the condenser may make the outside feel hot. This is normal and
happens if:
• The room temperature is high.
• You have too much food in your refrigerator.
• You open and close the doors excessively.
Water condenses on the outside
of the refrigerator.
• Condensation on the exterior surface and door seal is normal when the room
humidity is high.
• When you open the door, warm, moist outside air meets the cold dry air inside your
refrigerator. This is normal.
Water pan overflows.
• There is too much food in the refrigerator compartment or the food has too high a
water content.
• The doors are not closed properly, resulting in too much frost.
ERROR CODE
ERROR DESCRIPTION
E0
Ice maker fault
E1
Temperature sensor fault in refrigerator
compartment
PROBLEM
SOLUTION
