Insignia NS-PMG248, User Manual, Page: 19 / 24

19
24" FHD LED Backlit Gaming Monitor
www.insigniaproducts.com
Troubleshooting
Warning
Do not try to repair your monitor yourself. Contact authorized service
personnel.
Note
If the problem is not solved by using these troubleshooting instructions,
turn off your monitor, then turn it on again.
Symptom Solution
The power indicator is not on.
• Make sure that the power cord is connected to your monitor
and to a power outlet. See Connecting the power cable on
page 14 .
• Make sure that your monitor is turned on. See Turning your
monitor on and off on page 15 .
The power indicator is orange but
there is no picture.
• Your monitor may be in standby mode. Press any keyboard key
or move the mouse on the connected computer or move a
control on the connected game controller.
• Make sure that the computer is turned on.
• Make sure that the computer is working correctly. Press the
Caps Lock key. The Caps Lock indicator on the keyboard
should turn on or off.
• Make sure that the video cable is correctly connected to your
monitor and computer. See Connecting a device using the
HDMI port or page 12 or Connecting a device using the
Displayport on page 12 .
• Make sure that no pins on the video cable are bent.
• Make sure that the graphics card in the computer is correctly
installed.
The Plug & Play feature is not working.
• Make sure that the computer operating system supports
Plug & Play.
• Make sure that the computer’s graphics card supports
Plug & Play.
• Make sure that no pins on the video cable are bent.
The picture is fuzzy.
• Adjust the Brightness and Contrast options on the Luminance
menu. See Adjusting menu options on page 16 .
The picture bounces or has wave
patterns. • Move electrical devices that may cause electrical interference
away from your monitor.
One of the primary colors (red, green,
or blue) are missing. • Make sure that no pins on the video cable are bent.
Colors do not look right (white does
not look white).
• Select a color temperature setting on the Color Temperature
menu. See Adjusting menu options on page 16 .
• Select the sRGB option on the Color Temperature menu to
automatically adjust the color. See Adjusting menu options on
page 16 .
The brightness or contrast are poor.
• Adjust the Brightness or Contrast options on the Luminance
menu. See Adjusting menu options on page 16 .
• If adjusting the Brightness or Contrast option does not solve
the problem, contact Insignia Support or take your monitor to
an authorized service repair center.
The connected headphones are not
working.
• Make sure that sound is turned on the connected device.
• Make sure that your monitor is selected as the default audio
device on the computer. See the documentation that came
with the computer.