18
www.insigniaproducts.com
Troubleshooting
If you have a problem with your microwave, review the following chart for a possible
solution. If your microwave still doesn’t work correctly, contact the nearest authorized
service center.
PROBLEM
POSSIBLE CAUSE
POSSIBLE SOLUTION
My microwave
won’t start
The power cord isn’t plugged in.
Plug the electrical cord into a power
outlet.
The door is open.
Close the door and try again.
The wrong operation is set.
Check the instructions and try again.
Arching or
sparking in my
microwave
You’re using incorrect materials in
your microwave.
Use only microwave-safe materials.
See Materials you can use on page 6.
You’re trying to use your
microwave when it’s empty.
Don’t operate your microwave when
it’s empty.
Spilled food remains in your
microwave.
Clean your microwave with a wet
towel.
Unevenly
cooked foods
You’re attempting to use
incorrect materials in your
microwave.
Use only microwave-safe materials.
See Materials you can use on page 6.
The food isn’t defrosted
completely.
Defrost the food completely before
cooking it.
The cooking time or power level
isn’t adequate to cook the food.
Use the correct cooking time and
power level.
The food isn’t turned or stirred.
Turn or stir the food.
Overcooked
foods
The cooking time or power level
isn’t adequate to cook the food.
Use the correct cooking time and
power level.
Undercooked
foods
You’re attempting to use
incorrect materials in your
microwave.
Use only microwave-safe materials.
See Materials you can use on page 6.
The food isn’t defrosted
completely.
Defrost the food completely before
attempting to cook it.
The cooking time or power level
isn’t adequate to cook the food.
Use the correct cooking time and
power level.
Your microwave air vents are
blocked or restricted.
Make sure that the air vents aren’t
blocked or restricted.
Incorrect
defrosting
You’re attempting to use
incorrect materials in your
microwave.
Use only microwave-safe materials.
See Materials you can use on page 6.
The cooking time or power level
isn’t adequate to cook the food.
Use the correct cooking time and
power level.
The food isn’t turned or stirred.
Turn or stir the food.