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NS-DH20WH1-C/NS-DH35WH1/NS-DH35WH1-C/NS-DH50WH1

www.insigniaproducts.com

Storing your dehumidifier

1

Before storing, let your dehumidifier rest for one full day so that it can air dry, 
then empty the water tank.

2

Clean the grill, case, tank, and air filter.

3

Wrap the power cord around the power cord buckle.

4

Cover your dehumidifier with a plastic bag.

5

Store the unit upright in a dry, well-ventilated area.

Troubleshooting

PROBLEM

SOLUTION

My dehumidifier does 
not start

• Make sure that your dehumidifier is plugged in.
• Make sure that the water tank is in the proper position.
• Check if the water tank is full.
• Check if your dehumidifier has reached your set humidity 

level.

• Check the house fuse/circuit breaker box.

My dehumidifier does 
not dry the air as it 
should

• Make sure that you have allowed your dehumidifier 

enough time to remove moisture from the air.

• Make sure that there are no curtains, blinds, or furniture 

blocking the front or back of the dehumidifier.

• Lower the humidity level.
• Make sure that all doors, windows, and other openings are 

closed.

• Make sure that the room’s temperature is not below 41° F 

(5° C).

• Make sure that there isn’t a water vapor source in your 

room.

My dehumidifier 
makes a loud noise 
when operating

• Make sure that the air filter is not dirty. If it is, clean the air 

filter.

• Make sure that your dehumidifier is upright and is placed 

on a level floor.

• Your dehumidifier may sound loud for the first two or 

three minutes of operation while the compressor starts up.

My dehumidifier 
makes a soft, swishing 
noise when operating

• This is normal. Your dehumidifier has liquid refrigerant 

flowing inside of it.

My dehumidifier 
makes a gurgling 
noise when operating

• Make sure that your dehumidifier is upright and is placed 

on a level floor.

Frost appears on my 
dehumidifier's coils

• This is normal. Your dehumidifier has an auto defrost 

feature that starts when too much frost buildup occurs.

There is water on my 
floor

• If you are using the water tank, make sure that the back 

drain plug is in place.

• If you are using the drain hose, make sure that the hose is 

connected securely to your dehumidifier.

The LED display 
shows ES, AS, P2, or Eb

• These are error and protection codes. See Understanding 

the LED display codes below.

Summary of Contents for NS-DH20WH1-C

Page 1: ...Before using your new product please read these instructions to prevent any damage USERGUIDE 20 35 or 50 Pint Dehumidifier NS DH20WH1 C NS DH35WH1 NS DH35WH1 C NS DH50WH1...

Page 2: ...10 Removing collected water with continuous draining 10 Maintaining your dehumidifier 11 Preparing for maintenance 11 Cleaning the grill and case 11 Cleaning the tank 11 Cleaning the air filter 11 Sto...

Page 3: ...appliance in a location that may be exposed to combustible gas 11 Do not place the appliance near a heat source 12 Disconnect the power cord if strange sounds smells or smoke come from the appliance 1...

Page 4: ...ards proper grounding is important The power cord is equipped with a three prong grounding plug for protection against shock hazards 3 Your appliance must be plugged into a properly grounded wall rece...

Page 5: ...reduce the risk of fire or electric shock do not use this appliance with any solid state speed control device 11 The appliance shall be installed in accordance with national wiring regulations 12 Con...

Page 6: ...rol Portable design with caster wheels for easy movement and placement EnergyStar certified Package contents Components Front and back Before using your new product please read these instructions to p...

Page 7: ...again to turn off continuous dehumidifying The indicator LED turns off 6 Turbo Press to set the fan speed to high The indicator LED turns on Press again to set the fan speed to normal The indicator LE...

Page 8: ...ur dehumidifier into a dedicated properly installed grounded wall outlet This appliance should be operated on a separate electrical circuit from other operating appliances Do not under any circumstanc...

Page 9: ...n the same sequence both the On and Off indicator lights remain lit Notes When the set humidity level is reached the dehumidifier turns off automatically When the dehumidifier is turned off it cannot...

Page 10: ...ur dehumidifier Removing collected water with continuous draining 1 Remove the plastic cover from the continuous drain hose outlet 2 Screw a 5 16 drain hose not included onto the female threaded end o...

Page 11: ...th then place it back into your dehumidifier Cleaning the air filter The air filter should be cleaned after 250 hours of use or 30 days whichever comes first The FILTER LED indicator lights up after 2...

Page 12: ...windows and other openings are closed Make sure that the room s temperature is not below 41 F 5 C Make sure that there isn t a water vapor source in your room My dehumidifier makes a loud noise when o...

Page 13: ...s with pump feature The water tank is full and needs to be emptied Note When the AS or ED error code is displayed turn off the unit and check for any obstructions then restart the unit If the error co...

Page 14: ...u must pay all labor and parts charges This warranty lasts as long as you own your Insignia Product during the Warranty Period Warranty coverage terminates if you sell or otherwise transfer the Produc...

Page 15: ...L NOT BE LIABLE FOR ANY INCIDENTAL OR CONSEQUENTIAL DAMAGES FOR THE BREACH OF ANY EXPRESS OR IMPLIED WARRANTY ON THIS PRODUCT INCLUDING BUT NOT LIMITED TO LOST DATA LOSS OF USE OF YOUR PRODUCT LOST BU...

Page 16: ...S and Canada or 01 800 926 3000 Mexico INSIGNIA is a trademark of Best Buy and its affiliated companies Distributed by Best Buy Purchasing LLC 7601 Penn Ave South Richfield MN 55423 U S A 2019 Best B...

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