www.insigniaproducts.com
11
NS-CZ14WH9/NS-CZ14WH9-C
Troubleshooting
PROBLEM
SOLUTION
My freezer does not work.
• Make sure that your freezer is securely plugged into a working
outlet.
• Make sure that your power source has the correct voltage. Your
freezer’s voltage rating is on a label on the back of your freezer.
• Check the house fuse or circuit breaker box and replace the fuse
or reset the circuit breaker.
• If a power failure occurs, the freezer turns off. Wait until the
power is restored.
The freezer has a bad odor.
• Make sure that all food with a strong odor (like onions) is
wrapped or stored in airtight packaging.
• Certain containers and wrapping materials (such as paper, foil,
or plastic) can cause odors. If you think this might be the case,
try using different containers or a different brand of wrapping
material.
• Check for spoiled food and remove it.
• Clean the inside of your freezer. See
on
page
.
The freezer door does not close
completely.
• Make sure that no food packages are in the way.
• Make sure that the door gasket (seal) is clean. See
on page
• If the door gasket does not seal, try heating then cooling the
seal. You can use an electric hair dryer to heat the seal.
• Make sure that your freezer is level.
• Make sure that the storage basket is in the proper position.
The freezer door is hard to open.
• When you open the freezer door, warm air rushes inside. When
you close the door, the warm air rushes to the condenser which
causes a vacuum. This causes the door to be hard to open for
about 10 to 15 seconds after closing.
• If the door is hard to open at other times, try rubbing paraffin
wax or petroleum jelly along the edges of the entire gasket.
Paraffin wax is used for canning and is safe for use around food.
The compressor runs for a long
time or turns on and off
frequently.
The compressor runs longer if:
• The room temperature is high.
• You just added a large amount of food. Wait for the food to
freeze, then check again.
• You open and close the door frequently.
• The door gasket is dirty. Clean the gasket. See
on page
• Your freezer has been disconnected for a period of time. Wait for
your freezer to cool (about four hours) before adding food.
• You have the temperature set too low. Set the control knob to a
higher temperature.
The freezer makes unusual noises
or vibrations.
• Metal parts expand and contract as the temperature changes.
This is normal.
• When the refrigerant is circulating throughout the system, your
freezer may make noises. This is normal.
• Remove items from the top of your freezer.
• Make sure that your freezer is level.
• If your freezer is touching walls, move it away from the walls.
• Make sure that the baskets are installed correctly.
The outside of the freezer is hot.
Heat dissipation from the condenser may make the outside feel hot.
This is normal and happens if:
• The room temperature is high.
• You have too much food in your freezer.
• You open and close the door excessively.
Water condenses on the outside
of the freezer.
• Condensation on the exterior surface and door seal is normal
when the room humidity is high.
• When you open the door, warm, moist outside air meets the
cold dry air inside your freezer.
• This is normal. Just wipe off the condensation with a clean towel.
