Inseego 5G MiFi M1100 User Manual Download Page 55 | Manualshive

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51

Technical Support

IMPORTANT

Before contacting support, be sure to re-start both your computer and

the M1100.

Technical Support

Contact your service provider for assistance. When calling, you may be asked for the wireless
number of your M1100. To find your M1100’s wireless number, go to

About M1100 > M1100 Info

on

your M1100, or

go to

About

on the M1100 Admin website.

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Summary of Contents for 5G MiFi M1100

Page 1: ...5G MiFi M1100 Global Wireless Mobile Hotspot USER GUIDE ...

Page 2: ...n by US law to export license or otherwise transfer the software drivers or Derivative Works to any country where such transfer is prohibited by the United States Export Administration Act or any successor legislation or in violation of the laws of any other country Trademarks and Service Marks Inseego Corp is a trademark of Inseego Corp and the other trademarks logos and service marks collectivel...

Page 3: ...een 13 Managing Your M1100 Using the Touchscreen 14 Managing Your M1100 Using the Touchscreen 15 About this Chapter 15 Wi Fi 15 Connected Devices 16 Settings 16 Speedtest 17 Software Update 17 About M1100 18 On the M1100 Admin Website 18 Help 19 Managing Your M1100 Admin Website 20 Managing Your M1100 Using the Admin Website 21 About this Chapter 21 Accessing the M1100 Admin Website 21 The M1100 A...

Page 4: ... LTE Network 42 Logs 42 Getting Help 44 Troubleshooting 45 Overview 46 Common Problems and Solutions 47 Technical Support 51 Technical Support 51 Product Specifications and Regulatory Information 52 Product Specifications 53 General 53 Technology Bands 53 Environmental 54 Regulatory Statements 55 Wireless Communications 57 Limited Warranty and Liability 57 Safety Hazards 58 Proper Battery Use and ...

Page 5: ...Overview About Your M1100 Power Management Overview 1 ...

Page 6: ...hen you need it most Package Contents The Inseego 5G MiFi M1100 package includes 5G MiFi M1100 Pre installed 4400mAh Standard Lithium Ion Battery QuickCharge Charger Type A to Type C USB Cable Quick Start Guide System Requirements Compatible with all major operating systems Works with the latest versions of browsers including Google Chrome Firefox Internet Explorer Safari and Mobile Safari To use ...

Page 7: ...1100 Like any electronic device the M1100 must be handled with care to ensure reliable operation Inseego Wireless recommends the following guidelines Protect the M1100 from liquids dust and excessive temperatures Do not apply adhesive labels to the M1100 they might cause the M1100 to potentially overheat and they might alter the performance of the antenna Store the M1100 in a safe place when not i...

Page 8: ...s data usage and number of users connected Swipe left right up or down to access available menu options USB C Port Use to connect the QuickCharge charger and Internet over USB C Master Reset Hole Use to reset M1100 back to original factory settings Battery Compartment The battery is pre installed Battery Removal Divot Insert a fingernail here and lift to remove the battery ...

Page 9: ...ing indicator Messages You have unread messages Wi Fi Indicator Your M1100 Wi Fi network in turned ON Connected Devices Shows the number of Wi Fi devices connected to your M1100 Battery Charge Indicator The battery is fully charged Battery Charge Indicator the battery is critically low and the M1100 will shut down unless the battery is connected to the charger Battery AC Charging Indicator Display...

Page 10: ...n is displayed there is a SIM error Check to be sure your SIM card is properly installed USB Tethered If this icon is displayed your device is connected to the M1100 via USB Ethernet Connected If this icon is displayed your device is connected to the M1100 via Ethernet Software Update Scroll and select the icon to display the current SW version and to download and install an update ...

Page 11: ...arger into the charging port of the M1100 Plug the other end of the USB cable into the wall charger and then the wall charger into the appropriate electrical outlet When the battery is fully charged the battery icon will turn solid black Before using your M1100 read the battery safety information in the Safety Hazards section of this guide CAUTION Use only batteries and chargers with your M1100 th...

Page 12: ...then lift and remove the battery cover Set the cover aside Insert your finger into the battery removal divot and lift the battery out of the battery compartment Align the gold contacts on the new battery with the gold contacts on the M1100 and gently slide the battery into place Replace the cover by setting it on the M1100 where the notches align then press on the cover until it clicks into place ...

Page 13: ...eep it near room temperature When storing your battery keep it uncharged in a cool dark dry place Never expose batteries to temperatures below 20 C 4 F or above 60 C 140 F Never leave the M1100 in an unattended vehicle where it can get too hot or too cold Some batteries perform best after several full charge discharge cycles It is normal for batteries to gradually wear down and require longer char...

Page 14: ...ly slide the SIM card backwards to remove from the SIM card slot NOTE Should your SIM card be lost or damaged contact your network operator To install a new SIM card Lift to open the battery cover located on the back of the M1100 If necessary remove the SIM card from the outer card being careful not to touch the gold colored contacts Hold the card with the gold colored contact points facing down I...

Page 15: ...Turning Your M1100 On and Off Using Your M1100 s Touchscreen Using Your M1100 s Touchscreen 2 ...

Page 16: ... your Wi Fi enabled device and your M1100 The M1100 will broadcast its own wireless network and name Tip The steps to connect to a Wi Fi network vary depending on your device and software See your device s User Guide for more information When prompted enter your Wi Fi Network password The M1100 Home screen should now show an additional connected device Your Wi Fi enabled device is now connected to...

Page 17: ...etwork signal strength data traffic activity unread system messages roaming and battery The middle of the screen shows you if Wi Fi is on or off and how many devices are connected to your M1100 s Wi Fi network Your Wi Fi Name and Password are next For information on changing your Wi Fi Name and Password see See Managing M1100 Settings Tap Menu to Open Menu Options Swipe Up Down to Desired Option T...

Page 18: ...About this Chapter Wi Fi Connected Devices Settings Speedtest Software Update Messages Help Managing Your M1100 Using the Touchscreen 3 ...

Page 19: ...enu Wi Fi Select Wi Fi to display the Wi Fi options Select Wi Fi Band Selection to select your Primary and Guest Network settings NOTE Use the Guest Network to temporarily share Internet access with guests It creates a separate Wi Fi network with a different name and password and provides the same configuration options as the Primary network Users on the Guest network are isolated from users on yo...

Page 20: ...ettings then choose from one of the following to see the options for that setting Airplane Mode Confirm to turn on Internet will be unavailable and Wi Fi off Stealth Mode Confirm to turn on Audio alerts LED and touchscreen will turn off Enable Ethernet Port Confirm to turn on Current sessions terminate and device restarts Audio Alerts Turn alerts ON or OFF from available list of alerts Screen Time...

Page 21: ...ate Software Update allows you to view the current software version and when the last check was made for updates lists available updates and provides an update history You can also download and install a new update using your M1100 device To check for a Software update On the Home screen tap Menu and select Software Update to display the current Software and Configuration versions Tap Check for Up...

Page 22: ...ology network signal strength SNR and roaming status You can also check your messages change your Admin password restart your M1100 or sign out from the Sign In drop down menu About M1100 Option Internet Connection Status M1100 Details On the M1100 Admin Website To connect to the M1100 Admin website and customize your M1100 settings Connect your computer or Wi Fi enabled device to your M1100 to ac...

Page 23: ...clude M1100 Admin Website Guest Wi Fi Wi Fi Protected Setup WPS Tutorial and Unlock SIM Swipe up down to highlight the desired Help option then press to display option choices and information Tap to return to the Menu screen or the Home icon to return to the Home screen Help Option Select Help Option M1100 Admin Website Help Unlock SIM ...

Page 24: ...About this Chapter The M1100 Admin Website Home Screen Managing Wi Fi Managing Connected Devices Managing Settings About M1100 Getting Help Managing Your M1100 Admin Website 4 ...

Page 25: ...chscreen see Chapter 3 Managing Your M1100 Using the Touchscreen Accessing the M1100 Admin Website To connect to the M1100 Admin website Connect your Wi Fi capable device to the M1100 s NOTE You must be connected to your M1100 s Wi Fi network to access the Admin website Open a web browser on your connected device and enter http my mifi or http 192 168 1 1 Click Sign In in the upper right corner of...

Page 26: ...ite Home Screen The M1100 Home page allows you to quickly access commonly used links and all available menu options for your M1100 and contains the following quick link menu options Wi Fi Connected Devices Settings About Help ...

Page 27: ... security question from the drop down menu and enter the answer in the Answer Security Question field Click Save Changes NOTE The next time you sign in to M1100 Settings you will need to use the new password Managing Wi Fi The Wi Fi page lets you manage your M1100 s Wi Fi settings This page is divided into 3 tabs Settings Primary Network Guest Network Settings From the Settings tab you can turn yo...

Page 28: ...m number of Wi Fi devices that can connect to the M1100 the default is set to 15 make your selection from the Limit connected devices to dropdown menu To customize the Band Settings Click on the 2 4 GHz Band Settings or 5 GHz Band Settings link to display the available Band Settings options Make your Mode Channel and Bandwidth selections from the dropdown menus and then click Save Changes ...

Page 29: ... Security dropdown menu To change the Primary Network Wi Fi Password Key enter the new password into the field or click Generate New Key Then click Save Changes To turn Options such as Broadcast Wi Fi Name SSID and WPS ON OFF for the Primary Network Click the Options link to display available options Options currently turned ON will display with a checkmark in a red box Click the checkboxes to tur...

Page 30: ...ns list all devices connected to your M1100 via Wi Fi including Change Max Wi Fi Connections Allows you to set how many devices can simultaneously connect to the M1100 s Wi Fi network Wi Fi The first column indicates the type of connected device You can use the Edit option to set or change the type If the type has not been set no icon is displayed Once you set the device type an appropriate icon i...

Page 31: ...ngs page Select the number of devices from the Maximum Wi Fi connected devices dropdown menu and click Save Changes Blocked Devices The Blocked Devices section lists any devices you have blocked Note that since these devices are not currently connected and are blocked from connecting they do not have an IP address Instead they are identified by their name and MAC address Click Unblock to unblock a...

Page 32: ...information and backup and restore files to your M1100 The Settings page is divided into 4 tabs Preferences Software Update Backup and Restore Advanced The Preferences Tab From the Preferences tab you can manage your M1100 s Preference settings This tab is divided into 3 sections Device Preferences Notifications User Preferences ...

Page 33: ...s settings you can turn ON OFF listed notifications and turn ON OFF for selected alerts notifications User Preferences From the User Preferences settings you to customize the date time distance and number formats The Software Update Tab From Software Update settings you can Current software version Display information for the current software version date of last check for updates and the number o...

Page 34: ...file from your computer to your M1100 Click Browse and select a file then enter the Admin Password you were using when the backup file was saved in the Admin Password field and click Restore Now Restore to Factory Defaults Restore all settings on your M1100 to the factory default values Click Restore Factory Defaults to restore all such settings If prompted for a password use the default Admin Pas...

Page 35: ...1100 can connect to the Internet Firewall Determine which Internet traffic is allowed MAC Filter Determine which Internet traffic is allowed LAN Manage your M1100 s IPv4 and IPv6 network settings Port Filtering Block outgoing Internet connections and permit only allowed applications to access the Internet You can also customize a list of allowed applications which permits only certain programs to ...

Page 36: ...ing the M1100 mobile broadband connection Slide the Mobile Network ON OFF button to OFF then click Confirm NOTE All internet connections will be immediately terminated when you click Confirm Manual DNS The M1100 automatically selects a Domain Name Server DNS From the Manual DNS settings you can select up to two DNS Domain Name Server IP addresses To manually select a Domain Name Server Click the b...

Page 37: ...tus of the SIM card Possible values include Ready This is the normal state The SIM PIN is not used PIN Locked The SIM PIN must be entered before you can use the mobile network PUK Locked The PUK for the SIM must be entered in order to continue The PUK can be obtained from your service provider Unlocked The SIM PIN is needed but has already been entered No SIM No SIM was detected If you do have a S...

Page 38: ...o remote VPN Servers Normally this option should be turned on If OFF VPN clients are not allowed to connect IPv6 Transparent Mode Allows connected devices to be accessible from the Internet DMZ IPv4 Allows the connected device specified as the DMZ IP address to receive all traffic which would otherwise be blocked by the firewall DMZ checkbox Use the checkbox to turn ON OFF the DMZ feature DMZ IP A...

Page 39: ...urning on make sure that the Allowed Devices list is not empty When turning on any Connected Device which is not in the Allowed Devices list will immediately be disconnected Refresh Use to refresh the screen and delete any unsaved changes Add Device Use to add a new device to the devices list Save Changes Use to activate and save new settings ...

Page 40: ...ess for the M1100 Subnet mask The subnet mask network setting for the M1100 The default value 255 255 255 0 is standard for small class C networks If you change the LAN IP Address make sure you use the correct Subnet Mask for the IP address range containing the LAN IP address MAC address The Media Access Controller MAC or physical address for the M1100 Turn On DHCP server The Turn On DHCP Server c...

Page 41: ... address range Most devices do not have a static IP DHCP lease time Use to determine how often connected devices must renew the IP address assigned to them by the DHCP server Normally this is left at the default value but if you have special requirements you can change the value IPv6 Enable IPv6 The Enable IPv6 checkbox turns ON OFF the IPv6 feature Link Local address Displays the local address wh...

Page 42: ...ble to access the Internet by checking the box next to one or more applications When port filtering is turned on all other applications are blocked Custom Applications You can define your own applications and then turn them ON OFF as needed To define an application you need to know the outgoing ports used by the application Add Custom Application Use to define your own applications and then turn t...

Page 43: ... port range from the Protocol dropdown menu Select the Delete checkbox next to any custom application you wish to delete and click Save Changes Port Forwarding Port Forwarding allows incoming traffic from the Internet to be forwarded to a particular computer or device on your Wi Fi network Normally the built in firewall blocks incoming traffic from the Internet Use Port Forwarding to allow Interne...

Page 44: ...u can find Internet Status Status The status of the Internet connection usually Connected or Disconnected Network name The name of the network to which this M1100 is currently connected Technology The type of technology used to connect to the Internet Time connected How long the M1100 has been connected to the network Transmitted The amount of data sent to the network Received The amount of data r...

Page 45: ...ufacturer Model My M1100 version Configuration version Software Components MiFi OS version The M1100 operating system OS including its components version Modem FW version The current modem firmware version Wi Fi FW version The current Wi Fi firmware version Web UI version The web user interface version Display UI version The current user interface version PRI version The configuration version curr...

Page 46: ...ctronic Serial Number which is either blank or a pseudo ESN which is not guaranteed to be unique for devices that use an MEID Home SID System identifier for the home network ERI version The Enhanced Roaming Indicator version that is currently installed PRL version The version of the Preferred Roaming List PRL which tells the modem which non home carrier towers should provide roaming coverage 4G LT...

Page 47: ...m Log To delete a system log Select the checkbox next to Turn on logs Select the appropriate time period for the deletion of system logs from the dropdown menu next to Delete system log The choices are after 1 4 days If the system log is full then the oldest data is discarded regardless of this setting Click Save Changes ...

Page 48: ...0 and the M1100 Admin Website as well as links to access M1100 Advanced Features The Help section provides links to Using Your Device Admin Web Site Help and Advanced Features and contains the following menu options Using Your Device Overview Setup Tips Admin Web Site Help Advanced Features ...

Page 49: ...Overview Common Problems and Solutions Technical Support Troubleshooting 5 ...

Page 50: ... account problem or a network problem The following tips can help solve many common problems encountered while using the M1100 First Steps Make sure you are using the M1100 in the correct geographic region Ensure that your wireless coverage extends to your current location Ensure you have an active data plan IMPORTANT Before contacting support be sure to restart both your computer and your M1100 a...

Page 51: ...l charger How do I reset the M1100 back to factory settings The master reset button is in a small hole located on the bottom of the M1100 underneath the battery cover This button returns the M1100 to factory settings including re setting the Wi Fi Name SSID and Wi Fi Password To reset the M1100 follow these steps Place one end of an unfolded paper clip into the master reset button hole as shown be...

Page 52: ... the device screen does not display when the power button is pressed Make sure the battery is properly seated in the device Make sure the battery is fully charged Plug in the AC charger for at least 3 hours I forgot my Wi Fi Password Tap Wi Fi Name Password to display your Wi Fi Name SSID and Wi Fi Password I forgot my M1100 Admin website Password Your M1100 Admin website Password is the same as y...

Page 53: ...icon To get detailed information on connected and block devices click Connected Devices on the navigation panel How can I get detailed information about the devices that are connected to my M1100 From the M1100 touchscreen Select Connected Devices Wi Fi Devices to display the type name and IP address of each device connected to the M1100 Network Select Connected Devices USB Tethering to display th...

Page 54: ...the Power button until the display shows MiFi Powering Off How can I tell that my M1100 is still on after the device screen goes off When the display is off sleep mode and the M1100 is turned on tap the Power button and the screen will display FPO ...

Page 55: ...h your computer and the M1100 Technical Support Contact your service provider for assistance When calling you may be asked for the wireless number of your M1100 To find your M1100 s wireless number go to About M1100 M1100 Info on your M1100 or go to About on the M1100 Admin website ...

Page 56: ...Product Specifications Regulatory Statements Wireless Communications Limited Warranty and Liability Safety Hazards Proper Battery Use and Disposal Product Specifications and Regulatory Information 6 ...

Page 57: ...in color touchscreen LCD Power indicator LED Default SSID Inseego M1100 wxyz Battery Size Time required for full charge Usage 4400 mAh Li Ion 3 hours when not in use Up to 24 hours Chip Set QUALCOMM SDx50 Interface Type Type C USB Port for charging and tethering RJ45 Ethernet Port Memory RAM 6GB FLASH 32GB Flash Technology Bands Technology 5G NR 4G LTE UMTS Band Designation CAT 20 LTE w CA Bands 5...

Page 58: ...rom 1 5m onto hard surface stone concrete metal without mechanical electrical or functional damage except for slight scratches or mars The housing will withstand drop from 1 25m onto hard surface stone concrete metal without mechanical electrical or functional damage except for slight scratches or mars Electrostatic Discharge The device shall be able to withstand the following ESD 8kV contact 15kV...

Page 59: ... Federal Communications Commission FCC Rules Operation is subject to the following two conditions This device may not cause harmful interference This device must accept any interference received including interference that may cause undesired operation WARNING DO NOT ATTEMPT TO SERVICE THE WIRELESS COMMUNICATION DEVICE YOURSELF SUCH ACTION MAY VOID THE WARRANTY THE M1100 IS FACTORY TUNED NO CUSTOM...

Page 60: ...ivantes 1 L appareil ne doit pas produire de brouillage 2 L appareil doit accepter tout brouillage radioélectrique subi même si le brouillage est susceptible d en compromettre le fonctionnement ISED Canada ICES 003 Compliance CAN ICES 3 B NMB 3 B FCC and ISED RF Exposure Guidance Statement In order to comply with FCC ISED RF Exposure requirements this device must be installed to provide at least 1...

Page 61: ...ES EXPRESS OR IMPLIED INCLUDING WITHOUT LIMITATION ALL IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE The exclusive remedy for a claim under this warranty shall be limited to the repair or replacement at INSEEGO CORP option of defective or non conforming materials parts or components The foregoing warranties do not extend to I non conformities defects or errors in the P...

Page 62: ...facilities vehicles using liquefied petroleum gas such as propane or butane areas where the air contains chemicals or particles such as grain dust or metal powders and any other area where you would normally be advised to turn off your vehicle engine Near medical and life support equipment Do not operate your device in any area where medical equipment life support equipment or near any equipment t...

Page 63: ...e sensitive to electrostatic discharge ESD Macintosh native connection software might attempt to reinitialize the device should a substantial electrostatic discharge reset the device If the software is not operational after an ESD occurrence then restart your computer ...

Page 64: ...e to fire explosion or other hazard Only use the battery for the system for which it was specified Only use the battery with a charging system that has been qualified with the system per this standard Use of an unqualified battery or charger may present a risk of fire explosion leakage or other hazard Do not short circuit a battery or allow a metallic or conductive object to contact the battery te...

Page 65: ...Glossary 7 ...

Page 66: ...y saving cost reduction higher system capacity and massive device connectivity 802 11 b g n ac A set of WLAN communication standards in the 2 4 3 6 and 5 GHz frequency bands bps Bits per second The rate of data flow Broadband High capacity high speed transmission channel with a wider bandwidth than conventional modem lines Broadband channels can carry video voice and data simultaneously DHCP Dynam...

Page 67: ... numbers are carrier specific Network Operator The vendor who provides your wireless access Known by different names in different regions some examples are wireless provider network provider and service provider Network Technology The technology on which a particular network provider s system is built such as EVDO Port A virtual data connection used by programs to exchange data It is the endpoint ...

Page 68: ...evice and a separate cable with a Type A and Type B plug Ports and connectors are available in different sizes for example standard mini and micro VPN Virtual Private Network A secure private network that runs over the public Internet Commonly used to connect to an office network from elsewhere WWAN Wireless Wide Area Network A public network that extends beyond architectural geographical or polit...

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