19
TROUBLESHOOTING
Remote doesn’t light up or bed works intermittently
a.
Change the batteries with
3 AAA lithium batteries of any brand
.
b.
If your base does not work after changing the batteries, check to see if there is a
green light on the Transformer, which is the black box on the floor that is
attached to the Power Cord that plugs in to the surge protector or wall. Bases
should be plugged into a surge protector.
Remote doesn’t control the bed base
If the green light on the Transformer is
ON
•
Check the connections between the Transformer and the Control Box as well as the
connections between the Control Box and the actuators.
•
Sync bed to the base as described in Step 6 (Page 8).
•
Verify the Child Safety Locks are not engaged.
o
Press and hold the SET and HEAD DOWN buttons until the Remote blinks to
deactivate the Child Safety Locks. If the base then moves, the Child Safety
Locks have been successfully taken off.
If the green light on the Transformer is
NOT ON
:
•
Check the connection between the Power Cord and Transformer.
•
Please unplug your base for 30 minutes and plug it back in and see if the light comes
back on.
o
If it does, follow directions for when the green light is on.