Troubleshooting
Problem:
Telephone has no dial tone
Solution:
1. Ensure that all cables (power, Ethernet, telephone) are properly connect-
ed to the MTA. Ensure that MTA’s AC power adapter is plugged in, and
“PWR” indicator lights are ON (see Front Cover Picture).
2. Pick up telephone handset (phone off-hook), check for corresponding
“Phone” indicator light to be ON. Also, the “VoIP” indicator light is steady
green. If not, please disconnect MTA power cable, and then reconnect it
again (see Front Cover Picture).
3. If previous steps fail, report the failure to service provider for attention.
Problem:
Cannot establish Internet connection.
Solution:
1. If the PWR and VoIP LEDs are solidly lit, the MTA is working properly. Try
restarting the computer so that it could reestablish a connection with the
network.
2. Power cycle the MTA. Wait several minutes for the MTA to reestablish com-
munications with your service provider.
3. If your PC is connected to a hub or gateway, try connecting the PC directly
into the broadbank network.
4. Your Ethernet cable may be damaged. Try using another cable.
5. If none of these suggestions work, contact your cable service provider for
further assistance.
