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Customer Service: (866) 479-8076 or
WARRANTY (Continue)
RETURN NEW GOODS
All claims for returns or adjustments must have prior approval and return authorization (RGA)
number. Only original, sealed products in salable condition are eligible for return. Credit for
authorized returns will be issued at the net price paid for the product and subject to a 15%
restocking/handling fee. Merchandise is to be returned via prepaid freight. All unauthorized
returns will be refused or subject to a 25% restocking/handling fee.
How to request an “RGA” number: Email customer service to obtain the “RGA” form
(
). Complete and return the form by email to
with your name, address, phone number, fax number, email
address, each quantity of units returning, customer P.O. #, product item number, description of
product and the reason for return. We will send you a Return Authorization Number (RA) by return
by email. Please take necessary precautions when returning merchandise to prevent additional
damage. Insurance is the responsibility of the shipper.
DEFECTIVE GOODS CONSUMER WARRANTY
Innoci usa inspects all of its products prior to shipment. We offer a 2-year Warranty on our
products. Defective products should be returned to place of purchase for replacement. However, if
this is not possible, we accept returns on defective product with our written authorization. Returns
will be handled by product replacement. Defects or damage caused to product by the consumer
are not accepted.
SHORTAGE OR DAMAGED PRODUCTS
All shipments are carefully inspected and counted before leaving our distribution centers. Please
inspect carefully on receipt of merchandise, noting any discrepancy or damage on the carrier’s
freight bill at that time
If you receive damage, please make a claim by email with pictures of the damaged product and
damaged packaging
