49
server, but the center can't connect to your PC under InRouter?
Please make sure the firewall of your computer is disabled.
7. After InRouter establishes VPN with the VPN server, your PC under InRouter can't connect to
the server ping?
Please make sure “Shared Connection” on “Network=>WAN” or “Network=>Dialup” is enabled in
the configuration of InRouter.
8. InRouter is powered on, but the Power LED is not on?
Check if the protective tube is burn out.
Check the power supply voltage range and if the positive and negative electrodes are
correctly connected.
9. InRouter is powered on, but the Network LED is not on when connected to PC?
When the PC and InRouter are connected with a network cable, please check whether
a network crossover cable is used.
Check if the network cable is in good condition.
Please set the network card of the PC to 10/100M and full duplex.
10. InRouter is powered on, when connected with PC, the Network LED is normal but can't have a
ping detection to the InRouter?
Check if the IP Address of the PC and InRouter are in the same subnet and the gateway
address is InRouter LAN address.
11. InRouter is powered on, but can't configure through the web interface?
Whether the IP Address of your computer is the same subnet with InRouter and the
gateway address is InRouter LAN address.
Check the firewall settings of the PC used to configure InRouter, whether this function
is shielded by the firewall.
Please check whether your IE has any third-party plugin (e.g. 3721 and IEMate). It is
recommended to configure after unloading the plugin.
12. The InRouter dialup always fails, I can't find out why?
Please restore InRouter to factory default settings and configure the parameters again.
13. How to restore InRouter to factory default settings?
The method to restore InRouter to factory default settings:
1. Press and hold the Restore button, power on InRouter;
2. Release the button until after the STATUS LED flashes and the ERROR LED is on;
3. After the button is released, the ERROR LED will go off, within 30s press and hold the
Restore button again until the ERROR LED flashes;
4. Release the button, the system is now successfully restored to factory default