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FAQ
1.
InRouter is powered on, but can not access Internet through it?
Please check
：
Whether the InRouter is inserted with a SIM card.
Whether the SIM card is enabled with data service, whether the service of the SIM card is suspended because of
an overdue charge.
Whether the dialup parameters, e.g. APN, dialup number, account, and password are correctly configured.
Whether the IP Address of your computer is the same subnet with InRouter and the gateway address is InRouter
LAN address.
2.
InRouter is powered on, have a ping to detect InRouter from your PC and find packet loss?
Please check if the network crossover cable is in good condition.
3.
Forget the setting after revising IP address and can`t configure InRouter?
Method 1: connect InRouter with serial cable, configure it through console port.
Method 2: within 5 seconds after InRouter is powered on, press and hold the Restore button until the ERROR LED
flashes, then release the button and the ERROR LED should goes off, press and hold the button again until
the ERROR LED blinks 6 times, the InRouter is now restored to factory default settings. You may configure
it now.
4.
After InRouter is powered on, it frequently auto restarts. Why does this happen?
Please check:
Whether the module works normally.
Whether the InRouter is inserted with a SIM card.
Whether the SIM card is enabled with data service, whether the service of the SIM card is suspended because
of an overdue charge.
Whether the dialup parameters, e.g. APN, dialup number, account, and password are correctly configured.
Whether the signal is normal.
Whether the power supply voltage is normal.
5.
Why does upgrading the firmware of my InRouter always fail?
Please check:
When upgrading locally, check if the local PC and InRouter are in the same network segment.
When upgrading remotely, please first make sure the InRouter can access Internet.
6.
After InRouter establishes VPN with the VPN server, your PC under InRouter can connect to the server, but the
center can`t connect to your PC under InRouter?
Please make sure the firewall of your computer is disabled.
7.
After InRouter establishes VPN with the VPN server, Your PC can`t connect to the server?
Please make sure “Shared Connection” on “Network
=>
WAN” or “Network=>Dialup” is enabled in the configuration
of InRouter.
8.
InRouter is powered on, but the Power LED is not on?
Check if the protective tube is burn out.
Check the power supply voltage range and if the positive and negative electrodes are correctly connected.
Summary of Contents for InRouter 6x5 Series
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