EQ50 Owner’s Manual
12/2016
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Also include a note explaining exactly how to duplicate the problem, a copy of the sales receipt
showing price and date, and your return street address (no P.O. boxes or route numbers,
please). If we cannot duplicate the problem or establish the starting date of your Limited
Warranty, we may, at our option, charge for service time.
Ship the product in its original shipping carton, freight prepaid to:
Ingram Engineering Service Department
926 Bruce Circle
Atlanta, Ga. 30316 USA
IMPORTANT: Make sure that the RA number is plainly written on the shipping carton.
To obtain service from an Authorized Ingram Engineering Service Center:
Call Ingram Engineering at 678-685-9838, 9 AM to 5 PM Monday through Friday (East Coast
Time) to receive: 1) The name and address of your nearest Authorized Ingram Engineering
Service Center and 2) A return authorization (RA). You must have an RA number before
taking your unit to a service center.
Make sure that you have a copy of your sales receipt from the store where you bought the
product. If you can’t find it, the Authorized Service Center may charge you for repairs even if
your Ingram Engineering product is still covered by the Three Year Limited Warranty.
Make sure the problem can be duplicated. If you bring your Ingram Engineering product to an
Authorized Service Center and they can’t find anything wrong with it, you may be charged a
service fee.
If the Authorized Ingram Engineering Service Center is located in another city, pack the
product in its original shipping carton.
Contact the Authorized Ingram Engineering Service Center to arrange service or bring the
Ingram Engineering product to them.
Ingram Engineering and Authorized Ingram Engineering Service Centers reserve the right to
inspect any products that may be the subject of any warranty claims before repair or
replacement is carried out. Ingram Engineering and Authorized Ingram Engineering Service
Centers may, at their option, require proof of the original date of purchase in the form of a
dated c
opy of the original dealer’s invoice or sales receipt. Final determination of warranty
coverage lies solely with Ingram Engineering or its Authorized Service Centers.
Ingram Engineering products returned to Ingram Engineering and deemed eligible for repair or
replacement under the terms of this warranty will be repaired or replaced within sixty days of
receipt by Ingram Engineering. Ingram Engineering may use refurbished parts for repair or
