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Information and support
Update IngoKids software
Your tablet will check regularly for updates. When WiFi is enabled the system will perform regular checks for software updates. If an update is available we
recommend that you accept it as it will contain important upgrades to your system that will enhance performance and functionality.
FAQ / Troubleshooting
I have lost the parents account password, what can I do
When the tablet prompts you to insert the parents password press the “Forgot password” button and you will be prompted to insert an email address.
An email with the instructions about how to reset the password will be sent to that address.
I have enabled the lock screen pattern or PIN and I can’t remember it, what can I do
The lock screen security is used to protect your tablet data in case of theft or loss. In case pattern or password the device will lock. In order to use the ta-
blet again contact our customer service.
What is the maximum capacity of the external memory?
The tablet supports up to 32Gb micro SD memory cards.
Where can I find a silicone or rubber case to protect the tablet?
Check our website www.ingodevices.com to check when the accessory products for our tablets are available
Can we connect a 3G USB Dongle to the tablet?
The USB port admits plugging a 3G USB Dongle to connect to the internet using a cellular data plan. You will need a microUSB to USB adaptor in order to
plug USB devices to your tablet.
