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Copyright © 2018 INGENICO INC.
Maintenance
First of all, unplug all cables from the reader.
Good rules for proper cleaning of the reader are:
Do not clean the electrical connections.
Do not use in any case solvents, detergents, alcoholic or abrasive
products as those materials will damage the plastic or electrical
contacts.
Avoid exposing the reader to direct sunlight.
Do not insert anything but cards into the smart card reader slot.
Troubleshooting
Moby/5500 does not turn on:
Battery level is too low.
Check the USB connection.
Check that the wall plug PSU is fully inserted in the electrical
socket.
If Moby/5500 fails to establish Bluetooth Connection with your mobile app:
Check if Moby/5500 is paired to your mobile device using the
mobile app.
Check if Bluetooth on your mobile device in ON.
Unpair the reader from your mobile device’s system Bluetooth
Settings, and pair the reader again from your mobile app (refer to
the pairing user guide).
Seek technical support.
Make sure the pairing of Moby/5500 with the device is done from
the mobile payment application and not the device’s system
settings.
Cards are not read
Check that the magnetic card is swiped correctly (with magnetic
stripe inserted into the slot & facing towards the keypad).
Swipe again the card with a constant movement.
Check that the magnetic stripe is not damaged, grooved or
cracked.
Make sure you have inserted correctly the smart card into the
smart card reader and that the card has been removed after the
transaction.
