iWL2xx Wireless Series
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Copyright © 2011 Ingenico
900003061 R11 000 04/1050
All rights reserved
8.
Troubleshooting
The terminal does not turn on
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Check the battery ( is it discharged ?, is it connected ?)
A full discharged battery can take long charging time to recover
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Connect terminal to traveler power supply or put it on powered base
The terminal does not connect to the telephone line
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Check the base power supply and telephone line cables
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Check for base electrical power network
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Check for Power On Ethernet network (POE powered base only: optional)
The terminal fails to establish a telephone connection
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Check that the tone of the phone line is free
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Check the configuration of the phone line and number to call
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Get technical support
Cards are not read
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Check if the magnetic card is swiped correctly (with magnetic stripe on terminal
side) .
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Swipe again the card with the magnetic stripe movement constant and rapid
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Check if the magnetic strip is not damaged, grooved or cracked
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Make sure you have inserted correctly the smart card into the smart card reader
and removed the card only after the transaction is performed.
The ticket is not printed
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Check the presence and proper positioning of the paper roll.
Possibly adjust the paper roll following the instructions in this manual (section 4.4
“Installing the paper roll”)
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Check the type of paper used (thermal paper must be used)
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Verify thermal paper sensitive side.
