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Ingenico Desk 3200, Manual

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Page: 15 / 24

Ingenico Desk 3200 Manual Download Page 15

MANUAL REVERSAL is an operation where the merchant enters the

purchase amount reversal details manually. This service requires an

additional agreement between the merchant and the bank, as well

as some additional settings.

Process steps:

From the “FINANCIAL OPER.” menu, select “MANUAL REVERSAL”.

The following password entry screen is displayed:

The password is 1111. Enter the password and press the green

button to confirm.

MANUAL REVERSAL

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Summary of Contents for Desk 3200

Page 1: ...This manual contains detailed information about the operation of the POS devices Ingenico Move 2500 Ingenico Desk 3200 ...

Page 2: ...f the functions of the keypad buttons 2 Purchase 3 Reversal 6 Preauthorization 8 Sale Completion 10 Manual Purchase 12 Manual Reversal 14 Handshake 17 Device Reports 18 Loading a paper roll 19 Frequently asked questions 22 ...

Page 3: ...ete Paper load button yellow 5 Enter button green 6 Decimal point button 3 2 1 4 5 1 3 4 5 2 6 Move 2500 ON long press of the green button OFF long press of the yellow and decimal point buttons simultane ously Desk 3200 ON plug the device into an AC power socket OFF long press of the red button 2 ...

Page 4: ...d when the device display is in ready state By pressing the Main Menu button selecting the FINANCIAL OPER menu and the PURCHASE submenu The device display then shows the following purchase amount entry screen Enter the amount and confirm using the green button The display shows the following message and the device prompts the user to read the card 3 ...

Page 5: ... the card through the slot on the right IC insert the card into the slot in the front Contactless place the card near the contactless mark at the top Contactless card transactions can be processed only if the card has the contactless payment symbol on its face 4 ...

Page 6: ...he respective transaction details Sample approved transaction receipt Caution If the device prints a POS receipt requiring a CARD HOLDER SIGNATURE the signature must be placed and verified with the holder s signature on the back of the card All messages displayed on the device must also be followed because in some cases it may be possible to verify the signature using the device itself Otherwise t...

Page 7: ...menu select the FINANCIAL OPER menu and the Reversal submenu The device displays the following message prompting the user to enter a password The password for this operation type is 1111 Enter the password and press the green button to confirm The device displays the following message prompting the user to read the card REVERSAL 6 ...

Page 8: ...ve Magnetic strip IC Contactless When the card is successfully read the device prompts the user to enter the receipt number to reverse Sample receipt with the required number The device displaysthe reversalamountandasksfor a confirmation using the green button 7 ...

Page 9: ...N is an operation where the merchant reserves locks an amount on the card for an upcoming transaction to be completedwithinapredefinedtimesetbythebank Ifthetransaction is completed successfully the device issues an authorization code to be used later for the SALE COMPLETION operation This service is available upon additional merchant approval by the bank PREAUTHORIZATION 8 ...

Page 10: ...ows an amount entry field After the amount is entered the device prompts the user to read the card Depending on the card reading mode and the amount the device may require an additional PIN entry If the transaction is processed successfully the device prints the following receipt 9 ...

Page 11: ...RIZATION receipt This service is available upon additional merchant approval by the bank Process steps From the FINANCIAL OPER menu select SALE COMPLETION An amount entry field is displayed to enter an amount which must be less than or equal to the amount previously preauthorized After the amount is entered the device prompts the user to read the card After a successful card reading the device wil...

Page 12: ...Sample receipt with the required codes If the transaction is processed successfully the device prints the following receipt 11 ...

Page 13: ...s an additional agreement between the merchant and the bank as well as some additional settings Process steps From the FINANCIAL OPER menu select MANUAL PURCHASE The following screens will prompt the user to enter the card details card number expiration date transaction amount and CVV code MANUAL PURCHASE 12 ...

Page 14: ...If the transaction is processed successfully the device prints the receipt 13 ...

Page 15: ...e requires an additional agreement between the merchant and the bank as well as some additional settings Process steps From the FINANCIAL OPER menu select MANUAL REVERSAL The following password entry screen is displayed The password is 1111 Enter the password and press the green button to confirm MANUAL REVERSAL 14 ...

Page 16: ...The following screens will prompt the user to enter the card details card number expiration date Next the user is prompted to enter the number of the purchase receipt the merchant wants to reverse 15 ...

Page 17: ...ted The reversal amount is displayed automatically after the receipt number is entered on the previous screen It needs to be confirmed using the green button from the keypad Iftheoperationiscompletedsuccessfully thedeviceprintsareceipt 16 ...

Page 18: ...ess steps From the FINANCIAL OPER menu select HANDSHAKE If the check is successful the device will return to the same screen If there is a communication problem the device will display the appropriate message and the user must contact the bank for assistance HANDSHAKE 17 ...

Page 19: ...y transactions entered during the day After printing the report the device will connect to the service bank to close the books for the device for the current day The device operator needs to preserve all reports If any issues arise these reports will allow to correctly process the current day transactions If no CLOSE BATCH CLOSE DAY receipt has been printed it is recommended to perform the procedu...

Page 20: ... 1234 Enter the password and confirm using the green button The device has a built in thermal printer It works with a 58 40 mm single ply thermosensitive paper roll The following pages contain additional details on each model Desk 3200 Open the flap as shown on Figure 1 LOADING A PAPER ROLL 19 ...

Page 21: ...Figure 1 Figure 2 Figure 3 Place the paper roll into the opening in the direction of the arrow on Figure 2 Pull some of the paper out and close the flap as shown on Figure 3 until it clicks 20 ...

Page 22: ... flap as shown on Figure 1 Place the paper roll into the opening in the direction of the arrow on Figure 2 Pull some of the paper out and close the flap as shown on Figure 3 until it clicks Figure 1 Figure 2 Figure 3 21 ...

Page 23: ...e HANDSHAKE Can I change the starting time of the CLOSE DAY CLOSE BATCH process The device closing time is set to reflect both the customer s needs and the bank s internal account ing processes I would like to print an inter im transaction report before closing time You can print information on all transactions entered since the last CLOSE BATCH CLOSE DAY operation by selecting PRINT TOTALS from t...

Page 24: ...www procreditbank bg ...

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