ING | English
Confirm your new user ID.
Now insert the card in the reader and press LOGIN button.
9-digit challenge code appears on the computer screen (on the Java Applet).
Fill in this challenge code on the reader and press OK.
Fill in your PIN code and press OK.
The reader displays 9-digit response code.
Fill in this response code on the computer screen (on the Java Applet), in the
field for response code and press OK button.
You will see a message on screen that your user ID was changed
successfully.
Working in connected mode
Working in connected mode allows you to rapidly log in and authorise using
only your PIN.
Connect the reader to the computer using the USB cable to work in
connected mode. The software required will be automatically installed
provided you have administration rights. It must be possible for the computer
to connect to Windows Update for this purpose.
Insert the card in the reader.
Go to
https://start.ingonline.com
Choose “Connected mode”.
The Java Applet opens and the text “Follow the
instructions on the reader” will appear.
Press the LOGIN button on the reader
and fill in your PIN code on the reader keyboard.
Now you are logged in.
Frequently asked questions
Please visit
www.ingcb.com/online-applications/loginfaq
for the frequently
asked questions.
Helpdesk
Please do not hesitate to contact the Helpdesk if you cannot find an answer to
your question in the extensive documentation provided or in the frequently
asked questions section.
ING Bank N.V. – Bratislava Branch helpdesk:
Tel: +421 2 59346666 (during working days from 8:00am till 5:00pm
Mailto:
Lost, stolen or misused card
If you have lost your card or if it has been stolen, or if you suspect that it has
been misused by third parties, please contact the Helpdesk or, outside office
hours, the ING Alarm and Communications Centre, +31 (0)88 464 2224,
immediately to block your card.
