Infortrend EonStor GS 3000 Series Hardware Manual Download Page 103

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103

System Maintenance

WARNING

Do not remove a failed component from the system until you have a replacement on

hand. If you remove a failed component without immediate replacement, it will

disrupt the internal airflow.

Qualified engineers who are familiar with the system should be the only ones who

make component replacements.

When inserting a removable module, do not use excessive force. Forcing or

slamming a module can damage the connector pins either on the module itself or on

the backplane.

The following components can be replaced:



Controller module (please refer to

Replacing the Controller Module

)



Memory module (please refer to

Replacing the Memory Module for

RAID Models

)



CBM module (please refer to

Replacing the CBM for RAID Models

)



Host board (please refer to

Replacing the Controller Host Board

)



PSU module (please refer to

Replacing the Power Supply Module

)



Hard drive (please refer to

Replacing the Hard Disk Drive

)

Summary of Contents for EonStor GS 3000 Series

Page 1: ...Infortrend EonStor GS 3000 Series Hardware Manual Version 1 0 ...

Page 2: ...with Infortrend product Before installing any software applications or components provided by a third party customer should ensure that they are compatible and interoperable with Infortrend product by checking in advance with Infortrend Customer is solely responsible for ensuring the compatibility and interoperability of the third party s products with Infortrend product Customer is further solely...

Page 3: ... USA Tel 1 408 988 5088 Fax 1 408 988 6288 Email Technical Support Website China Infortrend Technology Ltd Infortrend 北京分公司 Map 北京市朝阳区东四环中路远洋国际中心 D 座 403 室 Room 403 Block D Ocean International Center Dis Chaoyang Beijing China Tel 86 10 6310 6168 Fax 86 10 59648252 Email Technical Support Website Europe EMEA Infortrend Europe LTD 5 Ringway Centre Edison Road Basingstoke Hampshire RG21 6YH UK Tel 4...

Page 4: ...hermore Infortrend Technology reserves the right to revise this publication and to make changes from time to time in the content hereof without obligation to notify any person of such revisions or changes Product specifications are also subject to change without prior notice Trademarks Infortrend the Infortrend logo EonOne SANWatch ESVA EonStor DS EonStor GS EonNAS and EonPath are registered trade...

Page 5: ...to 20cm clearance on the rear side Do not cover the enclosure openings Route the cables inside the rack cabinet Do not leave drive bays empty as it will affect airflow efficiency Secure each enclosure module using its retaining screws Place power cords and other cables away from foot traffic Do not place items on top of power cords and make sure they do not rest against data cables Install all mod...

Page 6: ...gent When replacing components insert them as gently as possible while assuring full engagement Vibration and shock can easily damage hard drives Only qualified service personnel should open the enclosure Contact service personnel if any of the following situations occurs The power cord or plug is damaged The enclosure has been exposed to moisture The system has not been working properly The enclo...

Page 7: ... discharge static electricity when installing or operating the enclosure Avoid dust debris carpets plastic vinyl and Styrofoam in your work area Do not remove any module or component from its anti static bag before installation takes place Drives must not be stacked on top of each other without their protective drive trays Even when drives are fixed in the drive trays contacting the exposed PCB or...

Page 8: ... also describes how to install monitor and maintain them For non serviceable components please contact our support sites Firmware operation Consult the Firmware User Manual on the CD ROM EonOne software Consult the EonOne User Manual on the CD ROM Revision History Version Date Description 1 0 Feb 2016 Initial release ...

Page 9: ... Of Contents 9 Introduction 14 Product Overview 14 Model Naming Conventions 14 Model Variations 15 Major Components 16 RAID Controller and Interface 16 JBOD Controller and Interface 16 Power supply unit with built in cooling module 17 The Rear Panel 18 Dual Controller Models 18 Single Controller Models 19 Upgrading Single Controller to Dual Controller System 19 Connection between RAID and JBOD 19 ...

Page 10: ...nstallation Procedures Overview 35 Unpacking the System 36 Box contents 36 Preinstalled Components 36 Components to be Installed 36 Installing Hard Drives 37 Hard Drive Installation Prerequisites 37 SAS Interface 39 Hard Drive Designation 40 Installing the Hard Drive into Drive Tray 41 Installing the Hard Drive Tray into the Enclosure 42 Installing Host Boards 43 Installing the Controller 44 Syste...

Page 11: ... with Fault Tolerant Path 68 High Availability IP SAN Recommended Cabling Method for Remote Replication 69 High Availability IP SAN with Port Trunk Remote Replication Enabled 71 Hybrid Host Connections 73 Single Hybrid Unit Connected to FC iSCSI Hosts 73 Utilizing Hybrid iSCSI ports for Data Replication 74 JBOD Connections 75 JBOD SAS Expansion Configuration 75 Configuration Rules 76 Dual Controll...

Page 12: ... System Maintenance 103 Replacing the Controller Module s Single Dual Simultaneous Upgrade 104 Replacing the Host Board 107 Replacing the Memory Module on RAID Systems 108 Replacing the CBM for RAID Models 110 Replacing the Flash Backup Module 110 Super Capacitor Fault Conditions and Precautions 111 Replacing Flash Backup Module coupled with SuperCap 112 Replacing the Power Supply Module Cooling M...

Page 13: ...e 125 Slide Rail Kits 125 Enclosure Installation Prerequisites 125 Unpacking the System 126 Component Installation Procedure 126 Tools Required 126 Rack Ear Mount Kit 127 Kit Contents 127 Installation Procedure 128 Slide Rail Kit 130 Kit Contents 130 Once Mounted 134 ...

Page 14: ...models are explained in the example below RAID GS3024RCB GS A 30 B 24 C R D C E B F Designation Description A GS EonStor GS systems JB JBOD systems B 30 where 0 indicates first generation 1 indicates second generation and so on C 12 2U system 12 hard drives capable 16 3U system 16 hard drives capable 24 2U system 24 hard drives capable D R redundant dual controllers S single and upgradeable to Dua...

Page 15: ...ns Comprised of RAID and JBOD models RAID systems store hard drives and control the entire storage array while JBOD systems connect to a master RAID system and allow storage capacity expansion by adding more hard drives Hard drive limitation s may vary model to model ...

Page 16: ...ntly in flash backup module FBM The embedded firmware features intelligent algorithms such as power saving modes variable fan speeds and exiled drive handling making this model a greener choice JBOD Controller and Interface The enclosure is managed by expander controllers that distribute data flow to individual disk drives and report operating status through a proprietary enclosure service via in ...

Page 17: ...module is built into the power supply unit PSU to protect the system from overheating The two hot swappable PSUs provide constant power to the system The modular nature of the system and the easy accessibility to all major components ensure ease of maintenance ...

Page 18: ...16R The top controller Controller A is the primary controller The bottom controller Controller B is the secondary redundant controller which is idle during normal operation and takes over the management role when Controller A cannot function properly due to hardware error controller module removal etc If the failed Controller A restarts or a replacement is installed Controller A will temporarily a...

Page 19: ...ated with the letter S it can be upgraded into a Dual Controller configuration by adding another controller module and firmware upgrade see software manual If the model name is designated with a G it is not upgradeable to a Dual Controller configuration For details please contact your vendor for details Connection between RAID and JBOD The following rule applies when connecting RAID and JBOD s Dua...

Page 20: ...rugged constructed and divided into front and rear sections The chassis is designed to be installed into a rack or cabinet Front Panel 1 3 2 4 6 5 4 7 EonStor GS 3012 1 3 2 6 4 5 7 EonStor GS 3016 1 3 2 6 4 5 7 EonStor GS 3024B ...

Page 21: ... JBOD systems 4 The rotary ID switch is for users to set a unique ID to each JBOD when connected in a multi array environment Handles 5 There are handles on both sides of the enclosure for users to pull push the enclosure out and into the cabinet when the enclosure is installed on a slide rail rackmount system Rackmount holes 6 There are two rackmount holes one on each side of the enclosure for us...

Page 22: ...22 Rear Panel Description Description 1 Controller A 3 Power supply cooling module 2 Controller B 1 2 3 3 EonStor GS 3012 3024B 1 2 3 3 EonStor GS 3016 ...

Page 23: ...tion The host port configurations will vary For details see Rear Panel Components PSU 3 The hot swappable PSUs provide power to the system There is a cooling module within each PSU Please refer to your specific system for details shown in the later sections of this chapter WARNING Do NOT remove the dummy cage for the Single Controller model Doing so will disrupt the internal airflow ...

Page 24: ... and low voltage power paths Thermal sensors and I2C devices are embedded to detect system temperatures and PSU cooling module operating status This board contains no user serviceable components WARNING Accessing the backplane board may lead to fatal damage of the system Also physical contact with the backplane board may cause electrical hazards ...

Page 25: ...upply status LED 2 cooling module status LED 3 temperature sensor status LED 4 System fault LED 5 Mute Service button 6 rotary ID switch only JBOD 7 For details please refer to LED Panel WARNING If critical faults are indicated on the LED panel verify the cause of the problem as soon as possible and contact your system vendor and arrange for a replacement module ...

Page 26: ...of the bezel plate there is a drive busy LED 2 and a power status LED 3 NOTE Please note The status LEDs of a 2 5 inch HDD tray are on the front panel of an SFF Small Form Factor enclosure itself below each tray or top right 3U 36 bay WARNING Be careful not to warp twist or contort the drive tray in any way e g by dropping it or resting heavy objects on it If the drive bay structure is deformed or...

Page 27: ...of a super capacitor and a Flash Backup Module FBM The type of CBM module may vary or maybe optional on some models The controller module contains no user serviceable components except when users are installing upgrading the cache memory or installing replacing a CBM the controller module should never be removed or opened NOTE The management port supports only 100Mbs and 1000Mbs 1Gbs speeds Host b...

Page 28: ...ING The only time you should remove the controller is to install replace the CBM or a failed controller The RAID controller is built of sensitive components and unnecessary tampering may damage the controller ...

Page 29: ... of a power outage NOTE The super capacitor is only charged partially when shipped Therefore after powering on the system the super capacitor will start charging to its full capacity The super capacitor will be charged within a few minutes If the super capacitor is not charged there may be a problem with the super capacitor and you should contact your system vendor immediately You can also check t...

Page 30: ...or a temperature sensor fails Elevated temperature if the temperature breaches the upper threshold set for any of the interior temperature sensors During the system initialization stage the cooling fans operate at high speed and return to low speed once the initialization process has completed and no erroneous condition detected NOTE There are two upper temperature thresholds one for event notific...

Page 31: ...und the alarm and deliver warning messages if there is a conflict between JBOD IDs If more than one JBOD is connected to the managing RAID system each JBOD needs a unique enclosure ID set using the rotary switch on the LED panel For example the firmware automatically disconnects the second JBOD if it is connected online and comes with an ID identical to that of the first JBOD NOTE The IDs for JBOD...

Page 32: ... GUI software that can be installed on a local remote computer and accessed via the network The manager communicates with the array via the connection of the existing host links or the Ethernet link to the array s Ethernet port Audible Alarms The system comes with audible alarms that are triggered when certain active components fail or when certain controller or system thresholds are exceeded When...

Page 33: ...The following components can be user maintained and hot swappable Controller module Dual Controller models PSU including cooling modules Hard drive NOTE Normalized airflow ensures sufficient cooling of the system and is only attained when all components are properly installed Therefore a failed component should only be removed when a replacement is available For instructions on how to replace thes...

Page 34: ...ATA hard drives must be purchased separately and be available prior to installing the system Cabling All the cables that connect the system to the hosts must be purchased separately Please refer to System Connection for sample topologies and configuration options Contact your vendor for the list of compatible cables Memory modules If you wish to change the pre installed DIMM module you can find DI...

Page 35: ...ere 3 Install CBM if necessary Install the CBM Super Capacitor Flash Backup Module onto the controller if you purchased it as an additional item 4 Install hard drives Separately purchased SAS SATA hard drives must be individually installed into the drive trays 5 Install drive trays After the hard drives have been installed into the drive trays you can install the drive trays into the enclosure ins...

Page 36: ...uide a CD containing the EonOne management software and its manual and Firmware Operation Manual and a product utility CD containing the Installation and Hardware Reference Manual this document Preinstalled Components Shown below are the components pre installed in the system Controllers LED front panels DIMM module for RAID models CBM PSUs including cooling modules Host board Components to be Ins...

Page 37: ...the same model and claiming the same rated capacity may actually carry different block numbers meaning that their capacity may not be exactly the same When configuring hard drives into a RAID array you may use a slightly smaller capacity as the Maximum Disk Capacity in each individual hard drive The configuration option can be found in the interface specific firmware manual that came with your enc...

Page 38: ...e 3 With a MUX board 4 paired to the hard drive 5 data signals is able to switch between controllers A and B signal ports indicated by the blue arrow dotted line Under normal circumstances controller B signal port is in standby mode 6 2 1 1 3 4 1 1 2 5 6 5 MUX Kit Port Selector Mechanism ...

Page 39: ...ys must be separately purchased and applied Dual ported SAS and Single port SATA Connectors WARNING The hard drives and drive trays should only be installed into the system after rack mounting If the hard drives are installed first the system will be too heavy to handle and the possible impact during installation may damage your hard drives Handle hard drives with extreme care and observe all ESD ...

Page 40: ...s Please familiarize yourself with the designations to avoid withdrawing the hard drive s out of the enclosure 1 2 3 4 5 6 7 8 9 10 11 12 2U EonStor GS 3012 1 2 3 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 2U EonStor GS 3024B 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 3U EonStor GS 3016 ...

Page 41: ... side facing up If you want to install a SAS drive an installed MUX board must be removed first 2 5 inch SATA HDD 2 5 inch SAS HDD 2 5 inch SAS HDD 2 5 inch SATA HDD Installing a 3 5 SAS NL SAS SATA drive 2 5 inch SATA HDD 2 5 inch SAS HDD 2 5 inch SAS HDD 2 5 inch SATA HDD Installing a 2 5 SAS SATA drive Adjust the drive location until the mounting holes in the drive tray are aligned with those o...

Page 42: ...ach drive bay must be populated with a tray even if it does not contain a hard drive An empty bay will disrupt ventilation and the system might overheat NOTE The design of the hard drive tray might differ from the pictures shown With the hard drive tray bezel opened align and insert the tray into the enclosure Once fully inserted close the tray till it s snapped ...

Page 43: ...y reset 1 Shutdown for Single Controller systems in operation and remove the controller from the enclosure 2 For users installing a new host board you will need to remove the screws holding the dummy covers in place 3 If you are replacing an existing host board please loosen the thumb screw that is securing the host board onto the controller and gently lift the host board Guide pin blue Thumb scre...

Page 44: ...ot When you feel the contact resistance use slightly more force and then push both of the ejection levers upwards indicated by the blue arrows to secure the controller into chassis 2 Secure the controller by fastening the two retention screws 1 under the ejection levers 2 1 2 1 2 ...

Page 45: ... example two 6 drive logical arrays are associated with two IDs residing on a single host channel there may be a trade off with performance If your system comes with a total of 8 host ports it is recommended that you obtain more disk drives by attaching a JBOD so that you can create host port corresponding 6 member logical drives RAID 5 or 8 member logical drives RAID 6 These logical drives levera...

Page 46: ...or fan exhaust Do not over tighten or bend the cables Host Side Topologies The primary concern for configuring host side topologies is to avoid points of failure It is therefore recommended that the host ports are connected to at least two HBAs NOTE In order to manage the fault tolerant data paths and to optimize data throughput on multiple data paths it is necessary to apply EonPath multipath sof...

Page 47: ...st IDs LUNs IDs 0 1 2 and 3 in a configuration where Host A accesses ID 0 one nexus Host B accesses ID 1 one nexus Host C accesses ID 2 one nexus Host D accesses ID 3 one nexus These connections are all queued in the cache and are called four nexus If there is I O in the cache with four different nexus and another host I O comes with a nexus different than the four in the cache for example host A ...

Page 48: ...e the Auto automatically configured setting The default value is 256 I O operations The appropriate Maximum Queued I O Count setting depends on how many I O operations the attached servers are performing This can vary according to the amount of host memory present as well as the number of drives and their size But usually optimum performance results from using the Auto or 256 settings For more inf...

Page 49: ...NING Lasers can be hazardous and may cause permanent eye damage or blindness and therefore must be treated with respect and used with caution Never look directly at lasers while it is turned on Auto speed detection Speed auto detection is specified by the Fibre Channel standard If a 16Gbps port is connected to an 8Gbps port it will negotiate down and run at 8Gbps If there are 16Gbps ports on both ...

Page 50: ...t remove any covers or attempt to gain access to the inside of the product Refer all servicing to qualified personnel FC port dust plugs Each FC port comes with a dust plug Remove these dust plugs only when you are ready to insert an SFP transceiver Please contact your vendor for a list of compatible components ...

Page 51: ... topology currently in use Fibre Channel devices are all connected to a loop Each device is assigned an arbitrated loop physical address AL_PA The FC AL supports 124 devices in a single loop Fabric The fabric topology supports up to 224 Fibre Channel devices This topology allows multiple devices to communicate simultaneously A Fibre switch is required to implement this topology NOTE If a logical d...

Page 52: ...ule 1 from its static protective package 2 Remove the dust plug 2 from the SFP transceiver module 3 Insert the SFP module into one of the system host ports The module will snap into place 4 Remove the two protective caps 3 from the LC to LC type cable Save the protective caps for future use 5 Connect a LC to LC type cable 4 6 Carefully insert the cable into an SFP module that is already on the sys...

Page 53: ... Information RAID controller 2 Host server 2 Data path connection Fault tolerant data paths Host channel bandwidth 6400 MB s Above is an example demonstrating simple end to end connections with each SFP port connected to a host adapter Multiple logical drives logical volumes and logical partitions can be created and each mapped to the corresponding host channel ID LUN combinations Note that EonPat...

Page 54: ...cessary in order to avoid access contention CH1 ID112 LD0 CH3 ID112 LD1 CH0 ID112 CH2 ID112 HBA 1 HBA 0 CH1 ID112 CH0 ID112 HBA 1 HBA 0 CH3 ID112 CH2 ID112 EonPath EonPath Channels Controller A Host CH0 CH1 CH2 CH3 Configuration Information RAID controller 1 Host server 2 Data path connection Simple end to end connections with fault tolerant pairs Host channel bandwidth 3200 MB s ...

Page 55: ...ng more host channel IDs or LUN numbers If a server has multiple data paths to a RAID system a multi path software is necessary e g the EonPath driver The two logical drives in the above drawing cannot leverage the full computer power of the system You may attach 1 or 2 more JBODs to acquire more end to end performance ...

Page 56: ... HBA 0 HBA 1 HBA 0 CH2 A116 CH3 A116 CH2 B117 CH3 B117 CH2 B118 CH3 B118 CH2 A119 CH3 A119 CH0 A112 CH2 A116 CH0 B114 CH2 B118 CH0 B113 CH2 B117 CH0 A115 CH2 A119 CH1 A112 CH3 A116 CH1 B114 CH3 B118 CH1 B113 CH3 B117 CH1 A115 CH3 A119 LD LD RAID JBOD LD LD ALV BLV ALV BLV EonPath EonPath EonPath EonPath Channels Controller A Controller B Host CH0 CH1 CH2 CH3 CH0 CH1 CH2 CH3 Configuration Informati...

Page 57: ...nt e g RAID controller HBA cable or FC switch Each logical partition is redundantly mapped to multiple host channel IDs in an AAPP Active Active Passive Passive configuration Logical volumes are managed either by the controller A or by the controller B The Passive IDs will only become functional when a Single Controller fails in the system The EonPath driver is a must on the application servers Th...

Page 58: ... 7x 1x Ethernet A 12x 6x 8x 2x 9x 3x 10x 4x 11x 5x 7x 1x C 1 2 3 4 5 6 7 8 9 1011 12 A B 12x 6x 8x 2x 9x 3x 10x 4x 11x 5x 7x 1x Ethernet A 12x 6x 8x 2x 9x 3x 10x 4x 11x 5x 7 x 1 x C Channels Controller A Host CH0 CH1 CH2 CH3 Configuration Information RAID controller 1 Host server 4 Data path connection Data paths are attached to one or more FC switches SAN management measures such as switch zoning...

Page 59: ...pped to a single host channel ID If you prefer path redundancy you can map a logical partition to IDs residing on two different channels You will then need the EonPath driver to manage access through two different HBA ports The driver communicates with system firmware and performs load balance and automated distribution of I O If multiple servers can see a mapped volume you will need to avoid acce...

Page 60: ... by 100ohm black colors UL approved lead free 50 120 or 170cm cable lengths connectors can be secured to chassis receptacle using latching mechanism WARNING All SAS cables are sensitive and must be handled with care To prevent interference within a rack system the cable routing path must be carefully planned and the cables must not be bent ...

Page 61: ...tion with Redundant Host Path HBA 1 HBA 0 CH0 AID CH1 AID CH0 AID CH1 BID CH0 AID CH0 BID RAID LV LD LD CH1 BID CH1 AID CH1 AID CH1 BID CH0 AID CH0 BID CH0 BID CH0 AID EonPath EonPath CH0 AID CH0 AID CH0 AID CH0 AID Dual Controller models ...

Page 62: ...th more hard drives over SAS expansion links you can create more logical groups of drives Avail these logical partitions using more LUN numbers NOTE EonPath multipath software or Linux Device Mapper is necessary for controlling and optimizing the access to logical drives via multiple data paths ...

Page 63: ... Storage Connection to Two Servers CH0 AID CH1 AID CH1 AID CH0 AID LV LD RAID LV LD NOTE If you would like a LUN a logical partition to be accessed by multiple hosts file locking or multipath access control will be necessary ...

Page 64: ... initiators software or hardware or via Gigabit Ethernet switches To servers equipped with iSCSI HBA preferably a hardware TOE TCP IP Offload Engine card and then to client stations with an Ethernet NIC or iSCSI HBA The system presents its logical volumes through SCSI like IDs and LUNs These RAID volumes then appear as iSCSI targets through the network NOTE Even though iSCSI initiator software is ...

Page 65: ...igured into the same subnet Please note the following Use the Ethernet management port for management purposes only i e EonOne or telnet console This Ethernet management port is not used for I O transactions Configurations such as subnet or Virtual LAN can separate iSCSI host links decrease overhead and eliminate the impact of link failure Multiple arrays or logical partitions can be created and m...

Page 66: ...aged by redundant RAID controllers with a total of 8 host ports HBA iSCSI initiators preferably PCI E TCP IP offload engine TOE capable cards GbE cables GbE network cables GbE switch Ports divided into 2 virtual LANs to separate access from host to targets Software EonPath to manage the fault tolerant paths with failover failback and load balance capabilities Use EonPath multipath software so that...

Page 67: ...er A LD1 mapped to CH1 AID and CH1 BID LD assigned to controller A LD2 mapped to CH2 AID and CH2 BID LD assigned to controller B LD3 mapped to CH3 AID and CH3 BID LD assigned to controller B LD assignment NOTE In the event of Single Controller failure a logical drive is accessed through the host IDs managed by the alternate RAID controller Host IDs and port IPs do not fail over to the surviving co...

Page 68: ...AN2 CH0 CH1 CH2 CH3 Component Description RAID system Single Controller 4 port iSCSI RAID HBA or NIC iSCSI initiators preferably PCI E TCP IP offload engine TOE capable cards GbE cables GbE network cables Software EonPath to manage the fault tolerant paths with failover failback and load balance RAID configuration 4 logical partitions created from 2 logical volumes 2 Logical Volumes each contains ...

Page 69: ...AID Ch0 AID Ch3 BID EonPath EonPath Component Description RAID system iSCSI RAID managed by redundant RAID controllers with a total of 8 host ports HBA iSCSI initiators preferably PCI E TCP IP offload engine TOE capable cards GbE cables GbE network cables GbE switch Ports divided into 2 virtual LANs both controllers are linked to both virtual LAN zones Software EonPath to manage the fault tolerant...

Page 70: ... B to enable remote replication LD1 mapped to CH1 BID CH0 AID CH3 BID and CH2 AID LD has to be assigned to both controllers A and B to enable remote replication NOTE In the event of Single Controller failure a logical drive is accessed through the host IDs managed by the alternate RAID controller Host IDs and port IPs do not fail over to the surviving controller Therefore the EonPath multipath dri...

Page 71: ...I RAID managed by redundant RAID controllers with a total of 8 host ports HBA iSCSI initiators preferably PCI E TOE cards GbE cables GbE network cables port trunking indicated by the blue circles GbE switch Ports divided into 2 virtual LANs both controllers are linked to both virtual LAN zones Software EonPath to manage the fault tolerant paths with failover failback and load balance Use EonPath m...

Page 72: ...d from drives in JBOD LD0 mapped to CH0 AID and CH1 BID LD has to be assigned to both controllers A and B to enable remote replication LD1 mapped to CH1 BID and CH0 AID LD has to be assigned to both controllers A and B to enable remote replication ...

Page 73: ...will work in their respective speeds It maximizes the number of connections while keeping the optimum performance gained by the high speed FC link and FC switch FC NOTE To gain optimum performance make sure the LAN switch 1 for the management station 2 the LAN switch for the systems and the iSCSI switch 3 for iSCSI host link are separated Otherwise the host might consider the iSCSI connection as p...

Page 74: ...py mirror pair for data protection but do not want to rely on slow management LAN cable connections In such case you may link the hybrid systems using iSCSI host ports If the distances between the enclosures are far additional iSCSI switches 3 might be required in between The illustration above demonstrates how you can enjoy the full benefits of high speed FC host link and management LAN connectio...

Page 75: ...wing principles apply to RAID and JBOD connections Dual Controller RAID connects to Dual Controller JBODs Single Controller RAID connects to Single Controller JBODs A longer cable is available for making expansion links with a Dual Controller configuration A longer cable is required if connections to JBODs are made from two opposite directions Routing through two different connections can avoid lo...

Page 76: ...through separate SAS domains access to disk drives can be continued in the event of a cable link or SAS JBOD controller failure Designation Description Designation Description 1 RAID controller A 5 Dual ported SAS drives 2 RAID controller B 6 Expander 3 JBOD controller A 7 To another JBOD 4 JBOD controller B Fault tolerant Links to SAS disk Drives SAS expansion cables will be available with the JB...

Page 77: ... one expander unit controls Domain A and the other controls Domain B In a fault tolerant topology the SAS external links always connect to the SAS ports on the same SAS Domain The SAS Domains can be identified by the expanders locations i e upper controller slot Controller A Slot A or the lower controller slot Controller B Slot B On the RAID system each RAID controller can be considered as managin...

Page 78: ... top SAS exp OUT 2nd JBOD top SAS exp IN 4th JBOD top SAS exp OUT 2nd last JBOD bottom SAS exp OUT Bottom RAID left SAS exp IN Last JBOD bottom SAS exp OUT Bottom RAID right SAS exp IN JBOD 1 JBOD 3 JBOD 2 JBOD 5 JBOD 4 Last JBOD IN IN OUT IN NOTE To ensure redundancy Dual Controller SAS expansion must be connected to the opposite ends of daisy chained JBODs e g first JBOD and last JBOD ...

Page 79: ...ft SAS exp IN 1st JBOD top SAS exp OUT RAID system top right SAS exp IN 2nd JBOD top SAS exp OUT 1st JBOD top SAS exp IN 3rd JBOD top SAS exp OUT 2nd JBOD top SAS exp IN 4th JBOD top SAS exp OUT and so forth IN IN JBOD 1 JBOD 3 JBOD 5 JBOD 4 JBOD 6 OUT IN JBOD 2 ...

Page 80: ...stem to connect to mini USB port Ethernet port An Ethernet cable should be supplied by the user NOTE ALWAYS connect to the primary controller A null modem may be required if you are using a 3rd party cable The serial port s defaults are Baud Rate 38400 Data Bit 8 Parity None Stop Bit 1 Flow Control Hardware For TCP IP connection and firewall configuration please refer to EonOne online help or User...

Page 81: ... or not they contain a hard drive have been installed into the system Cable connections The system has been correctly connected to host computer s management computers or external networking devices Ambient temperature Make sure the surrounding environment temperature is not higher 35 degrees Celsius with CBM NOTE Make sure you use the power cables provided that are at least 1 2 meters in length D...

Page 82: ...tion has multiple arrays To power on the system please follow the procedures below Turn on the power switches to the on position for every PSUs power switches shown in blue Power switch location 1 Power on the networking devices e g switches 2 Power on the host computers The host computers should be the last devices that are turned on Please refer to the documentation that came with your host comp...

Page 83: ...uld you hear an audible alarm from the system You may verifying system statuses via the following monitoring interfaces LEDs on rear chassis including controller module PSUs and cooling modules refer to System Monitoring Controller LEDs 1 Ctrl Status LED On green 3 C_Dirty LED Off 2 CBM Status LED On green or Off if not installed 4 Hst Bsy LED On green PSU Cooling Module LEDs PSU LED On green Gree...

Page 84: ...to the system Close your applications running on the host computers to stop all I O access to the system 2 Flush the cache Locate the C_Dirty LED refer to Controller LED for RAID Models on the controller module to check if there is still cached data in the DRAM if the LED is lid up in amber 3 Use the Shutdown Controller function to flush all cached data please refer to the EonOne manual 4 Once the...

Page 85: ...You may monitor the system through the following features Firmware The RAID controller in the system is managed by a pre installed firmware which is accessible in a terminal program via the serial port For more details see the Firmware manual in the CD ROM EonOne EonOne is a browser based Graphical User Interface GUI that can to monitor and manage the system locally or remotely over ...

Page 86: ... details see the EonOne manual in the CD ROM LEDs LED indicators notify users of system status events and failures LEDs are located on both the front and rear panel of the chassis For details see and subsequent sections Audible alarm Audible alarm will be triggered in case of system failures For details see PSU Cooling Module LEDs ...

Page 87: ... requiring services 2 Power Green Amber Green indicates that the system is powered properly Amber indicates that there is a power failure in the system 3 Cooling fan Green Amber Green indicates that the cooling fan is operating properly Amber indicates that the there is a cooling fan failure in the system 4 Thermal Green Amber Green indicates that the internal temperature is within the safety thre...

Page 88: ...ered abnormal conditions 6 Mute service button N A Pressing less than one second mutes the audible alarm Pressing more than two seconds sends a service notification to the host computer When lid amber to indicate failure please check the corresponding module s For example if the Thermal LED lights up amber please check if there are faults on the system cooling modules built within the PSU or the d...

Page 89: ...find the correct location of the failed drive 3 1 2 1 2 3 3 5 inch 2 5 inch Name Color Status 2 Drive Busy Blue Flashing Blue indicates data is being written to or read from the drive The drive is busy Steady Blue indicates that a hard drive is plugged in but there is no activity on the disk drive 3 Power Status Green Red Green indicates that the drive bay is populated and is working normally RED ...

Page 90: ...s Green Amber Green steady on indicates the CBM module is ready Both a BBU and flash modules are present Amber steady on indicates CBM failure meaning either super capacitor or flash has failed When lit it also indicates either super capacitor or a flash is missing Blinking means the super capacitor is being charged 3 C_Dirty Amber Amber indicates the following Cache Memory is dirty Data in flash ...

Page 91: ...e is clean and that the Super capacitor is capable of sustaining memory in case of power loss Blinking Amber indicates cached data is being transferred to the flash module after the occurrence of a power outage Once the transfer is done all LEDs will turn off This signal is local to each controller 4 Hst Bsy Green Blinking Green to indicate traffic on the host bus ...

Page 92: ...en indicates one of the 4 PHYs links has failed OFF indicates all 4 PHYs are offline Speed Green Amber Green indicates 12Gbps link speed Amber indicates 6 3Gbps link speed OFF indicates no connection Green Amber Green indicates the controller is operating normally Amber indicates a component failure has occurred It is also lit during the initialization process ...

Page 93: ...tablished Off Off indicates 10 100Mb connection established or no connection established 2 Link activity Amber Steady amber indicates a connection has been established Flashing amber indicates data I O Off indicates connection not established NOTE The Ethernet management port supports only 100Mbs and 1000Mbs 1Gbs speeds ...

Page 94: ...Off Off Off indicates a link has not been established 10 Gb iSCSI Host Port LEDs RJ45 2 1 No Item Status 1 Speed LED Green indicates 10Gb connection established Amber indicates 1Gb connection established Off indicates 10 100 connection established 2 Link Status LED Green indicates connection established Flashing green indicates data activity Off indicates connection not established ...

Page 95: ...ff Green indicates 8Gbps connection Amber indicates 4Gbps connection OFF indicates 2Gbps speed or no connection For systems that come with 8 Gb Fibre channel host ports They deliver fast I O performance for Storage Area Network SAN applications Optical cables can be used over distances and have been shown to be more reliable Due to the demands of high transfer rates optical cables are preferred fo...

Page 96: ...LED Green indicates connection established Flashing green indicates data activity Off indicates connection not established 2 Speed LED Green indicates 16Gb connection established Yellow indicates 8Gb connection established Off indicates 4Gb or slower connection established ...

Page 97: ...re validly linked to external devices Blinking indicates less than 4 PHYs links are connected at least one 1 of the 4 PHYs links has failed OFF indicates all 4 PHYs links are offline 2 SAS Speed Status Green Amber Green indicates a 6Gbps link Amber indicates a 3Gbps link OFF indicates that there is no connection ...

Page 98: ...xternal devices Blinking indicates less than 4 PHY links are connected at least one 1 of the 4 PHYs links has failed OFF indicates all 4 PHYs links are offline 2 SAS Speed Status Green Amber Green indicates a 12Gbps link connection Amber indicates a 6Gbps link connection OFF indicates a 3Gbps link connection or there is no connection ...

Page 99: ... soon as possible For details please refer to Replacing the Power Supply Module PSU Cooling Module Status LED Status Description Flashing Green The system is connected to power supply but the power switch has not turned on On Green The PSU cooling module is operating normally On Red The PSU cooling module is faulty WARNING HAZARDOUS MOVING PARTS KEEP FINGERS AND OTHER BODY PARTS AWAY ...

Page 100: ...roblem The alarm can be turned off using the mute button on the front panel and the Alarm beep pattern is described in the Troubleshooting Guide included in the CD ROM NOTE When temperature exceeds a preset threshold the controller s charger circuits will stop charging You will then receive a message that reads Thermal Shutdown Enter Sleep Mode When the temperature falls back within normal range t...

Page 101: ...ns e g which logical drive is associated with which host ID LUN 4 Remove Controller B from the chassis Please refer to Removing the RAID Controller 5 Power off the RAID system 6 Press and hold the Restore Default button on Controller A You may use a straightened paper clip to press the button While pressing the Restore Default button down power on the RAID system 7 When the Restore Def LED indicat...

Page 102: ...nserted into Controller A s slot While leaving Controller B slot empty with Controller B in slot A perform the above steps 1 to 8 to restore Controller B to default settings 11 Put both Controller A and Controller B into their original positions and power up the system ...

Page 103: ...le do not use excessive force Forcing or slamming a module can damage the connector pins either on the module itself or on the backplane The following components can be replaced Controller module please refer to Replacing the Controller Module Memory module please refer to Replacing the Memory Module for RAID Models CBM module please refer to Replacing the CBM for RAID Models Host board please ref...

Page 104: ...o you The replacement controller sent to you will state its firmware version with a label on the packaging To find out the firmware version of your operating controller use Storage Manager Information Enclosure View in EonOne please refer to the EonOne Manual for details To update the firmware please refer to the following a EonStor GS EonOne User Manual on Upgrading the Firmware b Firmware Manual...

Page 105: ...s indicated by the blue arrows The controller module will automatically ease out of the controller module bay 6 Insert the new controller module Carefully push the controller until you feel the contact resistance when the board edge connectors are engaging the backplane Push the ejection levers upward indicated by the blue arrows and fasten the retention screw on the ejection levers ...

Page 106: ...y When the replacement controller is successfully brought online the Power On Status LEDs should turn on properly 9 For Single Controller models or replacing both controllers simultaneously Restoring NVRAM data To restore previous ID LUN mapping settings users may use the following options Use the Restore NVRAM from Disks or Restore NVRAM from Files functions in the firmware ID LUN mapping will be...

Page 107: ...o detach the host board from the controller Thumb screw Release lever By holding onto the edges of the PCB and using the guide pin shown below in blue for positioning lower the replacement host board into the controller Tighten the thumb screw to complete the installation Reinsert the controller back into the system ...

Page 108: ...Contact your system vendor for selecting a compatible DRAM module Reusing the DRAM module removed from a failed controller is not recommended unless you have a similar RAID system to test its integrity Installing the DIMM Module 1 Remove the controller module refer to Replacing the Controller Module 2 Wait for one minute for the remaining electricity on the main board to disperse 3 Push down the c...

Page 109: ...109 5 If applicable Reinstall the BBU module refer to Replacing the BBU 6 Reinstall the controller module into the chassis refer to Replacing the Controller Module ...

Page 110: ... WARNING Make sure you have the replacement module s on hand before you attempt the replacement procedure Make sure the flash backup module has been installed before installing the super capacitor Please refer to procedures mentioned in Installing the BBU section The super capacitor and flash backup module can sustain and transfer cached data to a flash backup module in the event of a power outage...

Page 111: ... than 10 minutes A timer is embedded with the charger When this occurs the charger will enter a timer fault state Charging will resume automatically after you remove re install the super capacitor module or reset the system Follow these precautions when you install the super capacitor Use the replacement super capacitor supplied by your distributor Use of capacitors provided otherwise will void yo...

Page 112: ...rd Once the second host board has been removed please read the following instructions to replace the flash backup module 1 Remove the controller module refer to Replacing the Controller Module 2 Loosen the screw at the end of flash backup module and remove the flash backup module 3 Insert the replacement flash backup module on a 45 degree angle gently lower the other end of the SSD and secure it w...

Page 113: ...d in a robust steel canister Detecting a Failed PSU If a PSU module fails the system notifies you through the following indicators PSU status LED locations Audible alarm refer to Audible Alarms Firmware utility refer to Firmware User Manual in the CD ROM for details EonOne manager software refer to EonOne User Manual in the CD ROM for details ...

Page 114: ...tended period of time The failed spare redundant PSU should be replaced as soon as possible To replace a PSU follow these steps 1 Unplug the power cord turn the switch to the off position 2 Loosen the retention screw that secures the extraction handle to the chassis 3 To remove the PSU module pull the extraction handle downwards to disconnect the PSU from the backplane connectors Once dislodged ge...

Page 115: ... feel the contact resistance push the extraction handle towards the PSU module and it should engage the back end connectors 5 Fasten the thumb screw 6 Reconnect the power cord 7 Power on the PSU module NOTE Should a cooling fan fail within a PSU the whole PSU module will need to be replaced For PSU cooling fan IDs please refer to this section ...

Page 116: ...the drive tray to identify faulty hard drive s The drive bays are numbered from left to right and from top to bottom 2 Open the drive tray Press the button The spring handle will pop out 3 Remove the drive tray Pull the tray one inch away from the enclosure Wait for at least 30 seconds for the disk drive to spin down and then gently withdraw the drive tray from the chassis 4 Remove four retention ...

Page 117: ... Install the drive tray with the front bezel open When fully inserted close the front bezel 3 5 inch 2 5 inch 7 Check for drive error Make sure that there is no more error reported NOTE The picture showing the installation of the hard drive might show a different design of the HDD tray than the HDD tray you currently use The general procedure to install the tray is the same ...

Page 118: ...ts 12 16 24 channels of 3 6 12 Gbps SAS SATA II SATA III Near line SAS series iSCSI host RAID models Host O S Compatibility Host O S independent iSCSI offload utilities and hardware Host Interface RJ 45 Gigabit Ethernet RJ 45 10Gb Ethernet 10Gb FCOE Drive Interface channel Supports 12 16 24 channels of 3 6 12 Gbps SAS SATA II SATA III Near line SAS series JBOD models SAS Interface Eight SMP PHYs i...

Page 119: ...ssages with time record and task scheduling Configuration Text based firmware embedded utility over RS 232C through the serial cable Telnet via an established network connection The EonOne Manager program using in band or Ethernet connection Performance Monitoring Yes Remote Control and Monitoring Yes Event Broadcast Alert Yes via Java based EonOne Manager Event Notification Yes via the EonOne man...

Page 120: ...ice via I2 C interface Yes Automatic Drive Failure Detection Yes Automatic Rebuild on Spare Drives Yes Regenerate Logical Drive Parity Yes Bad Block Reassignment Yes Manual and Automatic Rebuild upon Failed Drive Replacement Yes Manual Clone of Suspected Failed Drive Yes Concurrent Rebuild on Multiple Drives in a RAID 0 1 Logical Drive Yes Salvage the 2nd Temporary Failed Drive in a RAID 1 3 5 or ...

Page 121: ... Frequency 50 to 60Hz AC Input 100VAC 10A or 240VAC 5A with PFC Power Factor Correction Yes Hold up Time At least 12ms at 115 230VAC full load after a loss of AC input Over temperature Protection Auto shutdown when lost cooling or exceeded ambient temperature over voltage protection is also available PSU specifications described above are general measurements and do not represent all models For de...

Page 122: ...122 Dimensions 2U series Dimensions Without chassis ears protrusions Height 88mm Width 446mm Length 514mm 3U series Dimensions Without chassis ears protrusions Height 130mm Width 445mm Length 514 04mm ...

Page 123: ...rating Sea level to 12 000ft Packaged Sea level to 40 000ft Shock Half sine Operating 5G half sine 11ms pulse width Non operating 15G half sine 11ms pulse width Vibration Random Operating 5 to 500Hz 0 25Grms X Y Z 30min Non operating 5 to 500Hz 1 0Grms X Y Z 30min Sine Operating 5 to 500Hz 0 2Grms X Y Z Sine 1hr sweep Non operating 5 to 500Hz 1 0Grms X Y Z Sine 1hr sweep Acoustic Noise 65dBA bound...

Page 124: ...005 EN 55024 1998 A1 2001 A2 2003 IEC 61000 4 2 1995 A2 2000 IEC 61000 4 3 1995 A2 2006 IEC 61000 4 4 2004 IEC 61000 4 5 2005 IEC 61000 4 6 2003 A1 2004 A2 2006 IEC 61000 4 8 1993 A1 2000 IEC 61000 4 11 2004 IEC 61000 3 2 IEC61000 3 3 BSMI CNS 13438 FCC FCC Part 15 subpart B Environment IEC 60068 2 MIL STD 810E 883E ISTA ASTM D3332 IPC TM 650 Others ISO7779 3744 RoHS Microsoft WHQL Windows Server ...

Page 125: ...s have been received against the Unpacking List Contact your vendor immediately if anything is missing Install the enclosure as is out of the packaging install hard drives and optional modules FBM super capacitor after the enclosure has been mounted Wear an anti static wristband before and during the installation procedure It is recommended to plug the system into two different power sources e g i...

Page 126: ...cabinet 2 Enclosure onto the slide rail and into the cabinet 3 Hard drives into drive trays and then into the enclosure 4 Drive trays with or without hard drives into the enclosure 5 If super capacitor FBM were purchased as an optional component the controller must be removed from the enclosure for installation NOTE For detail procedures from step 3 and onwards please refer to the earlier sections...

Page 127: ...that came with the rack ear mount kit Kit Contents Item Description Quantity 01 Mounting bracket assembly left side 1 02 Mounting bracket assembly right side 1 03 Hexagon washer screws 6 32mm 8 04 Truss head screws M5 x 9 0mm 4 05 M5 cage nuts 4 06 M5 x 25mm 4 07 M6 x 25mm 4 08 10 32 x 25 4mm 4 5 3 4 6 7 8 ...

Page 128: ...allation position and M5 cage nut 5 insertion location 3 4U M5 cage nut position Front rack posts Unit boundary Unit boundary 05 2U M5 cage nut position 05 Rear rack posts M5 x 9 0mm 04 2 Install the fixed rack ear mount to the rear posts and secure them using truss head screws 4 ...

Page 129: ...nother person holding the enclosure at the installation height the other person can place two M5 x 25mm 7 at the front of the enclosure and eight 6 32 screws 3 four on each side to secure the enclosure into the rack 3 6 32 7 M5 x 25mm 7 M5 x 25mm ...

Page 130: ...mbly left side 1 02 Mounting bracket assembly right side 1 03 Inner glides 2 04 Flathead screws 6 32 L4 6 05 Truss head screws M5 x9 0mm 8 06 M5 cage nuts 4 07 M5 x 25mm 4 08 M6 x 25mm 4 09 10 32 x 25 4mm 4 5 2 3 4 6 7 8 1 9 1 The installation begins with determining the installation position front and rear rack positions and M5 cage nut 5 insertion location ...

Page 131: ...0mm 05 2 Adjust the length by loosening the four screws on the slide rail Secure the slide rails to front and rear posts using truss head screws Tighten the four screws on the slide to fix the length M5 x 9 0mm 05 M5 x 9 0mm 05 Inner glide rail 3 Attach the inner glides to BOTH sides of the enclosure using flathead screws 6 32 8 ...

Page 132: ...e the enclosure with M5 or M6 screws from the front U NL O CK U NL O CK U NL O CK 5 To insert the enclosure into the rack with at least three people lifting the enclosure align the end of the enclosure slide rail to the opening of the rack slide rail and gently insert it into the rack You should hear a click sound when the enclosure slide rail engages the rack slide rail at the release lever ...

Page 133: ... your right index finger under the right release lever and push upwards to allow the slide rail to fully retract back into the rack 7 Secure the system enclosure onto the rack post by opening the side chassis ears to expose the screw holes secure using two 20mm screws and cage nuts from the accessory box as shown in the illustration below ...

Page 134: ...n Cease all input output transactions shutdown the system disconnect all the cables please refer to the User Manual for details Empty all drive bays hard drives hard drive trays and transport them separately in safe packaging Modules came installed within the enclosure need not be removed When the system is in operation Module and drive bays must not be empty They must have a dummy cover plate in ...

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