Information Builders iWay 3270, User Manual, Page: 7 / 72

You can also access support services electronically, 24 hours a day, with InfoResponse
Online. InfoResponse Online is accessible through our website,
http://
www.informationbuilders.com
. It connects you to the tracking system and known-problem
database at the Information Builders support center. Registered users can open, update, and
view the status of cases in the tracking system and read descriptions of reported software
issues. New users can register immediately for this service. The technical support section of
http://www.informationbuilders.com also provides usage techniques, diagnostic tips, and
answers to frequently asked questions.
Call Information Builders Customer Support Services (CSS) at (800) 736-6130 or (212)
736-6130. Customer Support Consultants are available Monday through Friday between 8:00
a.m. and 8:00 p.m. EST to address all your questions. Information Builders consultants can
also give you general guidance regarding product capabilities. Please be ready to provide your
six-digit site code number (
xxxx . xx ) when you call.
To learn about the full range of available support services, ask your Information Builders
representative about InfoResponse Online, or call (800) 969-INFO.
Help Us to Serve You Better
To help our consultants answer your questions effectively, be prepared to provide
specifications and sample files and to answer questions about errors and problems.
The following tables list the environment information our consultants require.
Platform
Operating System
OS Version
JVM Vendor
JVM Version
The following table lists the deployment information our consultants require.
Adapter Deployment
For example, iWay Business Services Provider, iWay
Service Manager
Container
For example, WebSphere
Preface
iWay Emulation Adapter (3270/5250) User's Guide 7