InfoPrint 6500-v05, User Manual

Page: 241 / 340

Table 11. Fault Messages (continued)
Fault Message
Operator
Correctable?
Explanation Solution
043 CUSTOM SET EXISTS
DELETE FIRST
Yes Custom set is
write-protected. Delete existing set, then save
new set.
044 EC FIRMWARE/
HARDWARE ERROR No Fatal firmware error on the
controller board. Contact your InfoPrint
Solutions Company service
representative.
045 FIRMWARE ERROR*
SEE USER’S MANUAL
No Application software tried to
perform an illegal printer
function or damaged
memory is detected on the
controller board. Contact your InfoPrint
Solutions Company service
representative.
046 EC STOPPED AT STATE
<state>
No Controller self-test and
initialization sequence was
halted at <state>, where
<state> is one of 10
numerically coded messages. Contact your InfoPrint
Solutions Company service
representative.
051 HAMMER SHORT*
SEE USER’S MANUAL
No Hammer driver circuits on
the controller board shorted
to ground. Contact your InfoPrint
Solutions Company service
representative.
052 MECH DRIVER HOT
SEE USER’S MANUAL
No Mechanism driver
temperature is elevated
beyond normal threshold. Contact your InfoPrint
Solutions Company service
representative.
053 48 VOLTS FAILED*
RECYCLE POWER
No The power supply is not
generating a proper 48 volts
or the CMX board is not
properly detecting a 48 volt
output. Contact your InfoPrint
Solutions Company service
representative.
054 HAMMER COIL SHORT*
SEE USER’S MANUAL
No Hammer coil shorted to
ground. Contact your InfoPrint
Solutions Company service
representative.
055 MECH. DRIVER LINK
FAILURE
SEE USER’S MANUAL
No Link failure before the
controller board and
mechanism driver board. Contact your InfoPrint
Solutions Company service
representative.
056 HAMMER COIL CHECK
SEE USER’S MANUAL
No Hammer coil is open. Contact your InfoPrint
Solutions Company service
representative.
057 CLOSE PLATEN Yes Platen lever is raised to the
open position. Lower the platen lever.
058 SHUTTLE JAM
SEE USER’S MANUAL
No No shuttle movement or the
shuttle is moving at the
wrong speed. Make sure the ribbon is not
twisted and the platen lever is
set correctly. If the fault
reoccurs, contact your InfoPrint
Solutions Company service
representative.
059 CANCEL PRINT ACTIVE N/A Non-error status message. No action required.
060 PRINTER HOT
SEE USER’S MANUAL
No Printer temperature is
elevated beyond normal
threshold. Contact your InfoPrint
Solutions Company service
representative.
Chapter 7. Routine Service and Diagnostics
225