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22

Projector troubleshooting

Problem Solution

Result

Image not square

Adjust keystone the Picture menu

Square image

Image not sharp

Adjust the focus on the keypad or 
Sharpness in the Picture>Advanced menu

Correct image

Image does not fit 16:9 screen

Change aspect ratio to 16:9 in 
Picture>Aspect ratio menu

Correct image

A B

A B

A B

Summary of Contents for ASK C450

Page 1: ...40 LP 850 INSTALLATION INTEGRATION PROJECTOR SER S GUIDE...

Page 2: ...against harmful interference when the equipment is operated in a commercial environment This equipment generates uses and can radiate radio frequency energy and if not installed and used in accordance...

Page 3: ...Set Up card For complete details on connecting and operating the projector refer to this User s Guide Electronic versions of this User s Guide in multiple languages are available on the included CD a...

Page 4: ...4...

Page 5: ...this User s Guide Accessories The standard accessories that came with your projector can be found on the packing list that came with your projector Optional accessories are listed in the Accessories...

Page 6: ...rojector also provides the following connectors one wired remote one monitor out RS 232 serial connector for serial control RJ 45 connector for networked control via ProjectorNet software The RS 232 C...

Page 7: ...rately see the Accessories catalog that came with this projec tor or visit our website for more information Position the projector the desired distance from the screen The distance from the lens of th...

Page 8: ...ote control con nect the USB and DVI cables to the USB and DVI ports on your computer and connect the other end to the Computer 1 M1 D connector on the pro jector USB drivers must be installed to use...

Page 9: ...from the computer s video port When all 5 BNCs are connected the projector handles separate synchs on H and V You can control the projector from an LCD control panel touch screen or other control dev...

Page 10: ...r The computer s image should appear on the projection screen If it doesn t press the Computer button on the projector s keypad Make sure your laptop s external video port is active Many laptops do no...

Page 11: ...our Windows operating system If you are running Windows 2000 Windows ME or Window XP skip these steps and go to Adjusting the image on page 13 a Click Next to begin searching for the driver b Make sur...

Page 12: ...d appears again Drivers must be installed to use the USB functionality The Wizard launches two times The first time it detects a USB Human Interface Device for the key board The second time it detects...

Page 13: ...us are produced You can also adjust the zoom and focus via the menus See page 32 If the image is not on the screen or viewing area adjust the it by pressing the lens shift button on the keypad Press t...

Page 14: ...tely into the S video connector on the video device and into the Video 2 connector on the projector Use the A V cable s audio connectors as described directly above the yellow connectors on the A V ca...

Page 15: ...rt on your video device Use the A V cable s audio connectors as described on the previous page the yellow connectors on the A V cable are not used When 4 BNCs are connected the projector handles a com...

Page 16: ...on the video device The video device s image should appear on the projection screen If it doesn t press the Video button on the keypad Adjust the height of the projector if necessary by pressing the...

Page 17: ...lens shift button on the keypad Press the upper Lens Shift button to shift the lens upward Press the lower Lens Shift button to shift the lens downward You can also adjust the lens shift via the menus...

Page 18: ...the projector To turn off the projector press the power button and verify that you want to turn the projector off by pressing the power button again within 3 seconds You can cancel the shutdown by no...

Page 19: ...reen Plug power cable in press power switch press power button Remove lens cap Correct image Only startup screen appears Press the Computer button Activate laptop s external port Computer image projec...

Page 20: ...refresh rate in Control Panel Display Settings Advanced Adapter location varies by operating system Computer image projected A Signal out of range You may also need to set a different resolution on yo...

Page 21: ...Image clear and not cropped Remote control navigation buttons not working with my computer Connect USB cable page 8 then load USB drivers if needed page 11 Or connect wired remote cable and reboot yo...

Page 22: ...are Adjust keystone the Picture menu Square image Image not sharp Adjust the focus on the keypad or Sharpness in the Picture Advanced menu Correct image Image does not fit 16 9 screen Change aspect ra...

Page 23: ...ystem menu Correct image Image reversed left to right Turn on off Rear in Settings System menu Correct image Projected colors don t match source Adjust color tint color temperature brightness contrast...

Page 24: ...llow projector to cool for one minute Unplug projector wait one minute plug in projector and turn it on lamp lights Lamp won t turn on Lamp LED blinking red page 46 Lamp must be replaced page 40 Lamp...

Page 25: ...When sending the projector in for repair we recommend shipping the unit in its original packing mate rial or having a professional packaging company pack the unit An optional ATA shipping case is avai...

Page 26: ...jected image closer or further away focus adjusts the clarity menu opens the on screen menus page 31 up down arrows navigates to and adjusts settings in the menus page 31 select confirms choices made...

Page 27: ...also has a power button to turn the projector on and off volume buttons and a mute button to control the sound a backlight button to light the remote s buttons in the dark and a video and computer but...

Page 28: ...or remote Make sure you are connected to the corresponding audio in for your source Computer 1 and 3 share a single audio input Computer 2 has its own audio input Video 1 2 and 3 share a single stereo...

Page 29: ...n overview details are found in the menu section on page 31 The remote s Effect button allows you to assign various features to the key The default effect is Magnify You can select from Blank Mute Asp...

Page 30: ...details on these features For rear projection turn Rear mode on in the Settings System menu For ceiling mounted projection turn Ceiling mode on in the Set tings System menu Specify which source the pr...

Page 31: ...vious menu press the Menu button at any time to close the menus Dots appear before the menu name The number of dots indicate the menu s level ranging from one the Main menu to four the most nested men...

Page 32: ...e by using an adjustable scale band Keystone Horizontal adjusts the image horizontally and makes a squarer image by using an adjustable scale band Contrast controls the degree of difference between th...

Page 33: ...use the preset as a starting point then further cus tomize the settings for each source The settings you customize are saved in the preset for each source To restore the factory default settings choos...

Page 34: ...ntensity of the red green and blue colors Video Standard when set to Auto the projector attempts to automatically pick the video standard based on the input signal it receives The video standard optio...

Page 35: ...hind a translucent screen Ceiling turns the image upside down for ceiling mounted projection IR Receivers turns individual IR receivers off or on to avoid environ mental interference Auto Power When A...

Page 36: ...d display a custom startup screen To capture a custom logo display the image you want to capture on your computer and select the Logo Capture option From the Logo Capture menu use the Capture Position...

Page 37: ...rrows to change the position Effect Key allows you to assign a different function to the Effect button on the remote to quickly and easily use the effect Only one effect can be enabled at a time Highl...

Page 38: ...e Network Info menu is informational and cannot be edited It displays the current IP Address Subnet Mask Default Gateway and the projector s MAC Address Language allows you to select a language for th...

Page 39: ...end to use the projector immediately replace the lens cap Changing the lens Long throw and short throw lenses are available with your projector 1 Turn off the projector and unplug the power cable 2 Tu...

Page 40: ...the number of hours the lamp has been in use Twenty hours before the specified end of the lamp s life the message Replace lamp briefly appears on the projected screen After twenty additional hours th...

Page 41: ...seated 7 Tighten the three captive screws 8 Replace the cover over the lamp module by inserting the tabs into the tab bays and pushing the rest of the cover down into place 9 Plug in the power cable...

Page 42: ...filter grill door 7 Reset the filter hour timer Troubleshooting If the Temp and Lamp LEDs indicate a problem with the filter check the fol lowing Use a soft cloth to wipe the mirrors on the dust filt...

Page 43: ...Image Width feet m Diagonal Image feet m Image Width feet m Min Distance 3 0 9 1 7 0 52 1 46 42 2 5 0 76 1 82 0 55 5 1 5 2 84 0 87 2 27 69 4 17 1 27 4 55 1 39 10 3 0 5 68 1 73 4 55 1 39 8 33 2 54 9 0...

Page 44: ...0 3 0 8 33 2 54 6 67 2 03 11 36 3 46 9 09 2 77 20 6 1 16 67 5 08 13 33 4 06 22 73 6 93 18 18 5 54 25 7 6 20 83 6 35 16 67 5 08 28 41 8 66 22 73 6 93 Max Distance 30 5 9 3 25 42 7 75 20 33 6 2 34 66 10...

Page 45: ...nal Image feet m Image Width feet m Min Distance 7 5 2 3 1 28 0 39 1 03 0 31 2 4 0 73 1 92 0 59 25 7 6 4 28 1 3 3 42 1 04 8 01 2 44 6 41 1 95 50 15 2 8 56 2 61 6 85 2 09 16 03 4 88 12 82 3 91 75 22 9...

Page 46: ...g alter nately the projector is below temper ature specifications Please use the projector in an environment between 0 C 32 F to 35 C 95 F Contact Technical Support if the problem per sists Power soli...

Page 47: ...ing for example A write request example AAA where starts the command AAA denotes the command denotes the value to be written leading zeros not necessary ends the command Some commands have ranges whil...

Page 48: ...the menu bar position since the On screen Display is not an exact match of values For example Step 2 changes the data by 2 through the CLI Command Line Interface The menu bar is up or down by 1 Write...

Page 49: ...video 3 5 computer 3 DSC at RW 0 5 0 Startup Logo 0 blank screen 1 default 2 captured DSU at RW 0 2 1 Function Com mand Min Max De fault Step Effect 0 blank 1 mute 2 aspect ratio 3 source 4 auto imag...

Page 50: ...hase MSS at RW 0 31 18 1 Mute 0 disable 1 enable MTE at RW 0 1 0 Tracking MTS at RW def 128 def 128 auto 1 Function Com mand Min Max De fault Step Menu Navigation 0 up 1 down 4 select NAV at W 0 4 1 N...

Page 51: ...ve 0 5 minutes 1 10 minutes 2 15 minutes 3 20 minutes 4 25 minutes 5 30 minutes SSV at RW 0 5 0 1 Function Com mand Min Max De fault Step Color Temp 0 9300K 1 6500K 2 7200K 3 User TMP at RW 0 3 2 Tint...

Page 52: ...n Max De fault Step PiP Size Selection 0 off 1 small 2 medium 3 large PSS at RW 0 3 0 PiP Input 3 video 2 1 video 3 PIN at RW 3 4 3 PiP Position 0 lower right 1 upper right 2 lower left 3 lower right...

Page 53: ...ubleshooting 20 connector panel 7 contacting InFocus 26 Contrast 14 18 custom logo startup screen 37 customer service contact information 26 D Default gateway 39 DHCP 39 Display Messages 36 displaying...

Page 54: ...9 Network connector 10 Network Info 39 NND 36 no computer image 21 no startup screen 20 O only startup screen appears 20 Overscan 35 P Picture in Picture 38 Picture menu 33 PiP 38 Power button 17 powe...

Page 55: ...urces 36 Subnet mask 39 S video connector 15 T Tint 18 Troubleshooting 20 troubleshooting 19 U USB using your mouse 9 V video 16 Video button 17 video connections optional 15 standard 15 Video connect...

Page 56: ...ay or 500 hour warranty whichever comes first from the date the spare lamp is put into use WARRANTY LIMITATION AND EXCLUSION THIS WARRANTY SETS FORTH INFOCUS MAXIMUM LIABILITY FOR ITS PRODUCT THIS WAR...

Page 57: ...he model and serial number of the Product Upon request of InFocus Corporation or an InFocus authorized repair center receiving the Product proof of legal importation must accompany the warranty repair...

Page 58: ...ble in EMEA after hours and weekends for a fee at 31 20 579 2828 Or send us an e mail at emea support infocus com IN ASIA call InFocus in Singapore at 65 6334 9005 Many resources are available on our...

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