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Product Returns

Use the link in step 1 to create an account and gain access to our 
Knowledge Base and online support services. Through our online support 
center, you’ll be able to download files, open a Support Ticket, manage 
your RMAs, view your account Profile and subscribe to Alerts.

To request a RMA

1. 

Create a user account in the RMA Support portal at  
https://ipcmobile.com/support

2. 

Login to your user account, and then click Create RMA Request.

3. 

Read the instructions provided and complete the online request form.

4. 

Note the assigned RMA number and write it clearly on your shipping carton.

5. 

Ship your equipment to us using the address provided.

Warranty

Infinite Peripherals does not warrant, and is not responsible for, any 
damage to the MP34 (“Product”) as a result of liquid or solid particle 
intrusion into the Product or damage caused by dropping the Product. 
If a material or workmanship defect arises with regard to any Infinite 
Peripherals product, and a valid claim is received within the Warranty 
Period, Infinite Peripherals (at Infinite Peripherals’ sole discretion) will 
(1) repair the Product using new or refurbished parts, or (2) replace 
the Product with a new or refurbished Product. For purposes of this 
limited warranty, “refurbished” means a product or part that has been 
substantially returned to its original specifications. In the event of a 
defect, these are your exclusive remedies.

Note:

Continuous use of the mobile printer under improper conditions could 
lead to printer failure, fire, and/or electric shock and may void the 
warranty. If a fault condition continues, contact Infinite Peripherals.

Additional Information

Contact your Infinite Peripherals sales representative for technical 
specifications and additional product documentation. 

Quick Start Guide  |  MP34

Troubleshooting

Printer does not turn on.

• 

Ensure the battery is fully charged.

• 

Check the printer cover is completely closed.

Paper feeds after issuing a print job but no printed text visible on 
paper.

• 

Paper roll and/or paper cover not installed properly.  

Printed text and/or graphics are very light.

• 

Battery voltage is low. 

• 

Thermal media not imaging correctly. 

Non-standard characters are printing.

• 

Battery voltage is low. 

Printer stops responding to print and paper feed commands.

• 

Printer needs to be reset.

Printing is light or missing only on half of the print width.

• 

Paper cover not properly installed. 

• 

Printer components are loose. 

Warnings & Cautions

Please observe the following precautions:

• 

 Keep the printer away from liquids.  
Do not immerse the printer in water.

• 

 The printer is intended for indoor use only.   
When not in use, place the printer in a cool, dry place.

• 

 Do not place the printer near a heat source.  
Keep both the power supply and printer away from direct sunlight 
and/or heat.

• 

 Printer should only be repaired by Infinite Peripherals. 

• 

 Do not use any power adapter other than the one provided with this 
printer. The use of any other adapter may damage the printer and will 
void the warranty.

Contact Information

Mobility Sales/ Technical Support Center

Infinite Peripherals, Inc. 

17681 Mitchell N

Irvine, CA 92614

Toll-Free:

 

(866) 278-7860

 

Office:

 

(949) 222-0300

 

Website:

 

ipcmobile.com

Headquarters/ Main Warehouse

Infinite Peripherals, Inc. 

2312 Touhy Avenue

Elk Grove Village, IL 60007
Toll-Free:

 

(800) 278-7860

 

Office: 

(847) 818-1260 

Fax:

 

(847) 818-1287

Specifications subject to change without notice. Infinite Peripherals, Mobilize Your Enterprise, Linea Pro, Infinea Tab and 
Infinea Omni are trademarks of Infinite Peripherals, Inc. All other trademarks are the property of their respective owners.

QSG-10060 Rev A

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