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Infinite Peripherals Infinea mPOS, User Manual

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Infinite Peripherals Infinea mPOS User Manual Download Page 41

Infinea® mPOS User Manual 

 

 

 

 

 

 

 

                       Page 40 of 50 

UM-00010  Version:  B

 

       

SERVICING YOUR INFINEA MPOS

The Infinea mPOS unit contains no user-serviceable parts.  Please contact your Infinite Peripherals 

representative or certified service center before attempting to open the Infinea mPOS device. 

   

Figure 10:  Servicing

    

CAUTION:

Attempting to disassemble an SRED encrypted Infinea mPOS device will render the unit 

unusable and may impact your warranty.  

Summary of Contents for Infinea mPOS

Page 1: ...INFINEA mPOS mPOS Flat INFINEA mPOS mPOS Flat USER MANUAL ...

Page 2: ...ional items shown on cover page may not be included United States United Kingdom Ireland General enquiries Support Web XXX TUJNBSF OFU JOGP TUJNBSF OFU TVQQPSU TUJNBSF OFU 5FKPO 4USFFU FOWFS 0 64 1IPOF 6OJU SBNCFS PVSU SBNCFS 3PBE POEPO 8 18 6OJUFE JOHEPN 1IPOF 1BUSJDL 4USFFU VO BPHIBJSF P VCMJO SFMBOE 1IPOF ...

Page 3: ...r iPhone 5S mobile digital device iPhone 5C mobile digital device iPod touch 6th generation mobile digital device iPod touch 5th generation mobile digital device mPOS Flat Made for Bluetooth device with iOS Android Windows Windows Phone 8 Windows Mobile TRADEMARK CREDITS iPad iPhone and iPod touch are trademarks of Apple Inc registered in the U S and other countries Lightning is a trademark of App...

Page 4: ...ck View 12 Figure 3 mPOS Back Side View 13 Figure 4 mPOS Bottom View 13 CONNECTING YOUR INFINEA MPOS WITH THE iOS DEVICE 14 Inserting the iPod iPhone into the Infinea mPOS 14 Figure 5 Inserting the iPod iPhone into the Infinea mPOS 14 CHARGING YOUR INFINEA MPOS MPOS FLAT 15 Battery Level Status Display Indicators 15 KEYPAD AND MENU NAVIGATION 17 Figure 5 Infinea mPOS Keypad 17 POWERING ON YOUR INF...

Page 5: ... 8 Contactless Card RFID Reader 37 RFID LED Indicators 38 Magnetic Stripe Reader 39 Figure 9 Magnetic Card Reader 39 SERVICING YOUR INFINEA MPOS 40 Figure 10 Servicing 40 SRED INFORMATION 41 TROUBLESHOOTING 42 Troubleshooting General 42 Troubleshooting Magnetic Stripe Reader 43 Troubleshooting RFID Reader 43 Troubleshooting Smart Card Reader 44 Troubleshooting Barcode Scanner 44 TECHNICAL DATA 45 ...

Page 6: ...d throughout this manual An explanation of these items is provided below Symbol Description WARNING Actions may result in a serious outcome e g injury death or other adverse affect to the user CAUTION Special care is required to avoid damage to the product or other property Note Important points and tips about the product are being provided ...

Page 7: ...ssemble an SRED encrypted Infinea mPOS device will render the unit unusable and may impact your warranty Use of this device may require PIN Code entry during some transactions Cardholders should be advised to keep the device close to them to during PIN code entry to prevent others around them from obtaining their information Selecting certain options or keys in Service Mode or Application Download...

Page 8: ...the device for servicing later or to process a claim with the carrier Carefully inspect the packaging and contents for any signs of damage If there are signs of damage DO NOT attempt to use the unit Notify your account executive or contact IPC technical support at support ipcmobile com Ensure the battery is fully charged prior to initial use Your Infinea mPOS includes the items listed below Infine...

Page 9: ... 2 Charge your Infinea mPOS The battery pack should be fully charged before use to ensure long battery life See manual section CHARGING THE BATTERY 3 Install Software Use of the Barcode Scanner and Card reading features requires the installation of software on your iPod or iPhone See manual section DEVELOPING APPLICATIONS 4 Power On your Infinea mPOS Initialize scanner MSR and or Smart Card functi...

Page 10: ...S into your iOS application requires the use of the Infinite Peripherals Universal SDK The SDK incorporates an API specifically for developing applications to use the barcode scanning functionality of the Infinea mPOS For additional details on using the Infinite Peripheral Universal SDK please refer to the SDKs documentation For the latest Infinite Peripheral Universal SDK please visit our develop...

Page 11: ...on swipes Bidirectional reading capabilities Barcode Scanner Optional Newland 2D High Speed Imager Supported Symbologies 1D Barcode Scanner Code128 UCC EAN 128 AIM 128 EAN 8 EAN 13 ISBN ISSN UPC E UPC A Interleaved 2 of 5 ITF 6 ITF 14 Matrix 2 of 5 Industrial 25 Standard 25 Code39 Codabar Code 93 Code 11 Plessey MSI Plessey GS1 DataBarTM RSS RSS 14 RSS Limited RSS Expand Supported Symbologies 2D I...

Page 12: ...W Front Panel The Front Panel of the Infinea mPOS includes the following features NFC LED Indicators NFC Label Magnetic Stripe Reader Chip Card Reader Scan button Keypad Display Barcode Scanner Opening for iPhone Camera not available on Flat version Figure 1 mPOS Front View ...

Page 13: ...ser Manual Page 12 of 50 UM 00010 Version B Back Panel The Back Panel of the Infinea mPOS includes the following features Volume Buttons Opening for IPhone Audio Jack 9 Pin Lightning Connector Figure 2 mPOS Back View ...

Page 14: ... B Back Cover Slide open to insert iPhone Lightning Connector Figure 3 mPOS Back Side View Note Infinea mPOS Flat model comes with flat black panel Integraton of iOS device is not required USB Port Charging Contact Charging Contact Figure 4 mPOS Bottom View ...

Page 15: ...inea mPOS back cover up and then tilt it back to open as shown in the illustration below 2 Insert the iPod or Phone with the screen oriented away from the keypad on the Infinea mPOS unit 3 Tilt the back cover up and slide it back down into place to close the unit Figure 5 Inserting the iPod iPhone into the Infinea mPOS Note Integration with iOS device is not required for mPOS Flat version ...

Page 16: ... 4 1V Outside power from USB cable or Power station Plug Battery is charging from USB cable or Power station Flash USB connection with iPhone not applicable for Flat version As a mobile device the Infinea mPOS is battery operated During normal operation the device s battery is constantly discharging When there is not enough power to continue operation a BATTERY LOW message will appear on the scree...

Page 17: ...go through several cycles of fully charging and discharging the battery When storing the device for longer than 3 months the battery should be charged every 3 months at a minimum to prevent leakage reduced performance and potential deactivation CAUTION To replace the main battery of Infinea mPOS please contact your Infinite Peripherals representative or certified service center before attempting t...

Page 18: ...OS Keypad Button Function Description POWER Powers on the Infinea mPOS unit SYSTEM MODE Enters System Mode from home screen UP Scrolls up through the menu options DOWN Scrolls down through the menu options OK Selects the active option CLEAR Returns to previous level or exit the service mode Note The Infinea mPOS and mPOS Flat have ADA compliant keypads The Clear OK Backspace and the number 5 key h...

Page 19: ... on the Infinea mPOS press the POWER button at the top right corner of the keypad Once powered on the name and version of the Secure Boot Loader and the firmware will be shown on the display WARNING To prevent risk of shock or damage DO NOT use the Infinea mPOS unit near water or while you are wet ...

Page 20: ...IONAL MODES The following modes are used for configuration system test and device status SYSTEM MODE SERVICE MODE Service Center use only APPLICATION DOWNLOAD MODE Service Center use only The following pages describe in detail how to access and navigate available menu options ...

Page 21: ...tem Mode may be accessed by powering on the mPOS unit and pressing the SYSTEM MODE button on the keypad The menu options below are available in System Mode and are explained on the following pages Info Version Info Hardware Settings Test Display Test Keyboard Test MSR Test SCR Test Font0 Test Font1 ...

Page 22: ...of the screen is provided for each Field Label Description Example DEV SN Displays the Infinea mPOS serial number usip sn 040098E988220316 info version dev sn 1115000104 USIP SN Displays the USIP serial number USIP VER Displays the current USIP version isbl ver 3 00 info version usip ver 3 00 hal ver 3 01 ISBL VER Displays the current USIP Boot loader version HAL VER Displays the current USIP Hard...

Page 23: ...t Firmware version and name PINUTIL Displays current library version test appl info version pinutil 4 0 1 0 pkfa ver 1 0 0 0 PKFA VER Displays current Version of the public key used for firmware authentication PKAA VER Displays current Version of the public key used for application authentication info version pkka ver 1 3 0 0 pkaa ver 1 0 0 0 PKKA VER Displays current Version of the public key use...

Page 24: ...e menu option A description and example of the screen is provided Field Label Description Example BATT Displays the voltage of the 1300 mAh battery batt 5 00 info hardware vbus crg blow blt 1 0 0 0 VBUS Indicates if external power supply is plugged in CHARGE Indicates if the battery is charging BLOW Identifies low battery condition BLT Identifies Bluetooth connection ...

Page 25: ...ription Example RS SPEED Select from the following setting options 9600 19200 36400 57600 115200 Default Default RS232 serial port communication parameters 115200bps 8bit 2stop bit No parity usb mode host bluetooth settings rs speed 115200 USB MODE Select from the following setting options HOST for connecting with iOS device DEVICE DISABLE Default USB VC serial port communication parameters 115200...

Page 26: ...th NAME Displays the Bluetooth name PASS Displays the Bluetooth password PAIR Select from the following setting options DISCOVERABLE HIDDEN ver 2 13 auto enabled pair hidden master reset AUTO Select from the following setting options ENABLED DISABLED VER Displays the current Version MASTER RESET Returns the unit to default settings PAIRING Displays the mPOS serial number for pairing fw update pair...

Page 27: ...owing setting options DISABLED ENABLED Note When a USB cable is connected and HotSync is enabled the iOS device is able to sync data with a PC When HotSync is disabled the iOS device will receive pass through charge and communicate with the Infinea mPOS auto off 10min hotsync disable settings bluetooth CHARGE CURRENT Select from the following setting options 0mA Default 500mA 1000mA Note When char...

Page 28: ...est Display To Adjust the Display Contrast 1 Using the UP and DOWN buttons adjust the percentage for the display contrast The current percentage is displayed at the bottom center of the screen 2 Press the CLEAR button on the keypad to exit Test Display function contrast 64 ...

Page 29: ...on B SYSTEM MODE Test Keyboard To Test the Keyboard 1 Press any of the keys on the keypad to confirm recognition by the device 2 Press the CLEAR button on the keypad to exit Test Display function press c to exit test keyboard press c to exit 1234567890abc ...

Page 30: ...ce stripe face down in either direction through the MSR reader on the device If the card is read successfully the tracks data are displayed on the screen 2 Press the CLEAR button on the keypad to exit the Test MSR function See section titled MAGNETIC CARD READER for further instruction on using this feature test msr track2 18 1234 track1 10 john ...

Page 31: ...rresponding menu option RESET Performs card reset and returns the ATR GET CHALLENGE Calls the command GET CHALLENGE and returns a random number 2 Press the CLEAR button on the keypad to exit Test SCR function See section titled SMART CARD READER for further instruction on using this feature test msr test scr system mode test keyboard F2 get challenge F1 reset ...

Page 32: ... Test Font0 To Test the Loaded Fonts 1 Press the CLEAR button on the keypad to exit Test Font 0 function exit c test font0 next a SYSTEM MODE Test Font1 To Test the Loaded Fonts 1 Press the CLEAR button on the keypad to exit Test Font 1 function exit c test font1 next a ...

Page 33: ... Version B Accessing and Navigating Service Mode Service Mode should only be accessed by an authorized service center CAUTION Selecting certain options or keys in Service Mode may render the device unusable and require the reactivation of the device ...

Page 34: ... and Navigating Application Download Mode Application Download Mode should only be accessed by an authorized service center CAUTION Selecting certain options or keys in Application Download Mode may render the device unusable and require the reactivation of the device ...

Page 35: ...he Infinea mPOS device to access System Mode 4 Press the DOWN button to locate and select the Settings menu option 5 Press the OK button 6 Press the DOWN button to locate and select the Bluetooth menu option 7 Press the OK button usb mode host bluetooth settings rs speed 115200 8 Press the DOWN button to locate and select the select the Pairing menu option 9 Press the OK button PP1115000104 blueto...

Page 36: ...ending on the POS application loaded on the iPod or iPhone Verify the proper procedure with your POS application provider before performing a barcode scanning procedure To Use the Barcode Scanner 1 Point the scanner end of the Infinea mPOS toward the barcode 2 Press Scan button Figure 6 mPOS MPOS Flat Barcode Scanner ...

Page 37: ...o Use the Smart Card Reader 1 Position the smart card with the gold contacts face up 2 Insert the card into the ICC card reader slot in a smooth continuous motion until it seats firmly 3 Provide the Infinea mPOS to the customer for PIN entry 4 Remove the card when the display indicates the transaction is completed Note Do not remove smart card from the card reader until the transaction is complete...

Page 38: ...as indicated by the NFC label on the front of the mPOS unit 2 Press the reading RFID card button on the application The data will be sent from Infinea mPOS reader to the iOS Device Note See NFC LED Indicator table below for an explanation of the status indicators Note Do not remove the card from the receiver transmitter until the transaction is completed Removing the card too quickly may void the ...

Page 39: ...rst indicator blinks every five seconds The reader is powered on but is not ready to read a card Ready to Read First indicator displayed is solid green The reader has all the required information to initiate a contactless payment transaction Card Read Successfully Contactless application process was completed successfully The cardholder may remove their card from the reader ...

Page 40: ...rming a magnetic card transaction To Use the Magnetic Stripe Reader 1 Position a magnetic card with the stripe face down 2 Insert the card into the MS card reader slot and then quickly swipe it through 3 Provide Infinea mPOS to the customer for signature or PIN entry IMPORTANT Cardholders should be advised to keep the device close to them to during PIN code entry to prevent others around them from...

Page 41: ...ins no user serviceable parts Please contact your Infinite Peripherals representative or certified service center before attempting to open the Infinea mPOS device Figure 10 Servicing CAUTION Attempting to disassemble an SRED encrypted Infinea mPOS device will render the unit unusable and may impact your warranty ...

Page 42: ...nsitive data requiring a re deployment of the unit Protect the unit from any potentional physical damage such opening the unit cutting drilling dropping or any similar type of action Use of approved chargers which supply sufficient charging current Connecting an unapproved charger may lead to electrical damage and or cause security sensor malfunction To prevent downtime caused by the security feat...

Page 43: ...m Your unit may need to be returned for servicing Troubleshooting General Problem Possible Cause What To Do Blank Display Infinea mPOS is not powered on by the software Verify power and proper charging Run Test Display option to verify there is sufficient screen contrast Keypad does not respond Infinea mPOS is not powered on by the software Faulty keypad Verify power and proper charging Run Test K...

Page 44: ...is swiped Swipe method is incorrect Faulty read head Magnetic stripe is unreadable Troubleshooting RFID Reader If the Infinea mPOS is not reading RFID Tags Cards properly first verify that there is power to the device and that it is powered on and sufficiently charged Then refer to the table below for additional troubleshooting options Problem Possible Cause What To Do No data being returned durin...

Page 45: ...adable Troubleshooting Barcode Scanner If the Infinea mPOS is not reading barcodes properly first verify that there is power to the device and that it is powered on and sufficiently charged Then refer to the table below for additional troubleshooting options Problem Possible Cause What To Do Scanner does not operate Faulty scan engine Attempt the transaction using another device if available If th...

Page 46: ...OS Device 188g 6 63 oz 182g 6 42 oz Dimensions 145mm l x 68mm w x 27mm h 5 7 x 2 7 x 1 1 145mm l x 68mm w x 23mm h 5 7 x 2 7 x 91 Buttons Scan button Keypad On Off OK Up Down Clear and 10 numeric keys Port Mini USB for charge and sync Mini USB for charge ELECTRICAL Barcode Scanner Newland 2D High Speed Imager Supported Symbologies 1D Barcode Scanner Code128 UCC EAN 128 AIM 128 EAN 8 EAN 13 ISBN IS...

Page 47: ... Chip VISA PayWave MSD and qVSDC Encryption Key Management 3DES RSA 2048 bit AES 128 256 DUKPT Master Session MAC Bluetooth Bluetooth 2 0 SPP and 3 0 SPP IAP Class 2 compatible Indicators Visual 4 LEDS for transaction and device status Audio Electromagnetic Buzzer CERTIFICATIONS FCC CE Apple MFi PCI PTS 3x SRED EMV L1 EMV L2 EMV L1 Contactless ENVIRONMENT Temperature Operation 10 C to 40 C 14 F to...

Page 48: ... or an alcohol based cleaner CAUTION Never use thinner trichloroethylene or ketone based solvents as they can deteriorate plastic or rubber parts DO NOT spray cleaners or other solutions directly onto the keypad or display DO NOT attempt to clean the card readers Doing so may void the warranty Please contact your Infinite Peripherals representative or certified service center to service the Infine...

Page 49: ...ormation contained in this document without prior notice and the reader should in all cases consult Infinite Peripherals Inc to determine whether any such changes have been made Infinite Peripherals Inc shall not be liable for technical or editorial errors or omissions contained herein nor for incidental or consequential damages resulting from the furnishing performance or use of this material Inf...

Page 50: ... SYMBOLS FOR USE Symbol Definition Consult Instructions for Use Manufacturer Manufacture Date Caution Serial Number P N Part Number Waste Electrical and Electric Equipment Mark of conformity to European Union Directives Complies with part 15 of the FCC rules ...

Page 51: ...is equipment does cause harmful interference to radio or television reception which can be determined by turning the equipment off and on the user is encouraged to try to correct the interference by one or more of the following measures Reorient or relocate the receiving antenna Increase the separation between the equipment and receiver Connect the equipment into an outlet on a circuit different f...

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